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Reviews of Americas Best Value Inn & Suites Ft. Collins E at I-25

2 out of 5
Americas Best Value Inn & Suites Ft. Collins E at I-25
4333 East Mulberry Street, Fort Collins, CO

Reviews

7.0

Good

Rating 10 - Excellent. 259 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 125 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jerry

Average to below.
Stayed 1 night in Apr 2024

8/10 Good

Abelardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great location. Staff needs training on customer service. When checking in there were 3 people behind the counter and no one said anything to me as they were busy talking to each other. Had to wait until they were done gossiping before someone actually spoke to me and asked if I was checking in. This is horrible!!! If they don't like working there they need to quit.
Stayed 3 nights in Apr 2024

8/10 Good

Matt

Good Value
Stayed 3 nights in Apr 2024

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I should've checked on availability of an elevator versus stairs. There seemed to be several extended stay guests, some with dogs, which may have accounted for some of the noise. For the price, this was a clean property with friendly and helpful staff. It is nice that it is a pet friendly property.
Stayed 5 nights in Apr 2024

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Barbara, Salinas

Business traveller
Liked: Staff & service
While this is an outdated property, the room was very clean. Rates are reasonable. It's just off I-25 and the location is quiet. The room was spacious, and the bed was very comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Justin

Business traveller
Liked: Staff & service, amenities
Was great for the price. Right off the interstate and awesome staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kimberly, Denver

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, good breakfast, and friendly staff.
Stayed 1 night in Apr 2024

4/10 Poor

Joyce

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is RUNDOWN - cracked chipped tubs, - needs a major overhaul. The smell - was too strong - not sure what they use but it was nauseating. No elevator to 2nd floor and older may not like hauling things upstairs.
Stayed 1 night in Mar 2024
Response from Guest Relations on 4 Apr 2024
Dear Joyce, We appreciate your honest review and are disheartened to hear your stay did not meet your expectations. We will be taking your feedback regarding the odor and our amenities to discuss them internally so as to improve where we have fallen short. We hope you will consider joining us again soon so that we may impress you with our continual efforts to deliver an exceptional experience.

8/10 Good

jacob

Liked: Cleanliness, staff & service
Makes me nervous leaving anything in my car bunch of shady folks around here
Stayed 1 night in Mar 2024

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the grossest place I’ve ever entertained. Don’t be fooled by the bright pictures and accommodations that appear to be bearable on the website. We checked in at 4:30 PM for a 3 night stay and checked out by 5:00 PM the same day. There was an unopened can of salmon in the windowsill of the room, Mardi Gras beads on the floor in the corner of the bathroom and who knows what else we would have found if we actually would have stayed. We were immediately blown away by the smell of cleaning chemicals that were so strong it made us question what in the world they were meant to cover up. There were also men wandering the parking lot and it did not make us feel safe at all. After spending about 20 minutes in the room we couldn’t take the smell anymore and just decided to checkout and attempt to recover any amount of money I paid. The front desk said we would have to get our refund from Expedia while Expedia claimed they had to get permission from the property manager to release the funds to me. Expedia tried calling the property for 72 hours with no luck (surprise surprise) and just gave up on my refund. This property should be removed from the site. They misrepresent themselves very badly. I didn’t expect a 5 star experience but you couldn’t pay me to spend one night in that dump.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 31 Mar 2024
Dear Jessica,We appreciate you reaching out about your visit. What you have shared is below the standard we aim to provide our guests. We will work closely with our housekeeping team to ensure all cleaning protocols are being upheld. Guest feedback only helps us improve, which is what we intend to do. Thank you, and we wish you well on your future travels.

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Our first room was dirty. The carpet was badly stained and so was the chair. The next room they switched us to had dog food all over the floor and the hot tub in the room would not hold water. So our overall stay was not very good. We were trying to enjoy our 20th anniversary but it turned out to be not so enjoyable.
Stayed 1 night in Mar 2024
Response from Guest Relations on 29 Mar 2024
Dear Jessica,What you've described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed with our housekeeping team and we'll work to make improvements where necessary. Thank you, and we hope to see you again in the future.

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very hard to find entrance. You have to literally go through Maverick's parking lot
Stayed 1 night in Mar 2024

10/10 Excellent

Lewis

Stayed 2 nights in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled and clean!!!
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Property conditions & facilities
Stay was ok
Stayed 1 night in Mar 2024

10/10 Excellent

Cameron

Stayed 1 night in Mar 2024

10/10 Excellent

Mary, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
The sraff is great and the rooms are very clean!!
Stayed 1 night in Mar 2024

6/10 Okay

Melissa

Stayed 4 nights in Mar 2024

8/10 Good

Jeff

Business traveller
Liked: Staff & service, amenities
Room was a bit outdated and a little bit worn. The bed was comfortable and the TV worked fine. Definitely would stay here again
Stayed 1 night in Mar 2024

6/10 Okay

Brant

Travelled with partner
Liked: Staff & service
I didnt like it that my fridge made an aweful loud humming or buzzing all night. And my heater blew cold air all night no matter how many times i reset it
Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Feels very sketchy. Things were bot fixed properly didn’t mention that there was a $100 deposit.
Stayed 1 night in Mar 2024

6/10 Okay

Clint

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked a deluxe queen with a balcony. Got there and they gave me a ground level room. Asked for a second level gave me the smallest room with no phone or chain lock on door. Third room didn’t have a chain lock on main door, phone was melted, window didn’t have a lock on it so you could hear everything outside and still didn’t get my balcony room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ribert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet! Mary at the front is amazing!! I will be telling everyone I know to stay at this hotel every time!!
Stayed 1 night in Mar 2024

10/10 Excellent

Hiroko, Lakewood

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, dog friendly, pretty quiet...
Stayed 1 night in Feb 2024

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yasminka

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind and understanding. Thank you for accommodating our requests and being flexible with changes last minute. True hospitality. Thank you so much. Only CON: was that we came there just for the hot tub jetted room. The water in the tub would not get hot. It was too late for maintenance they were gone for the day. The FD told me she has to ask management in what to do although we asked for a different room that could not be accommodated at this time which I wasn’t sure why as they had a VR room available. But we abliged and we waited to speak with management in the morning and the best they could do is give us a discount of $20 which was also very disappointing as I wish they would have allowed us to stay for another night at no charge since the entire reason we were there was for the hot tub and we did not get to use or enjoy at that first night but we still decided to agree to not only pay in full for the first night we were there but then only allow us very small discount for the following night which I did not agree that, that was a fair compensation for the situation but there is only so much one could do. Either way I guess it wasn’t the worst way a situation had been handled. Other than that as stated, everything else was wonderful per usuall.
Stayed 2 nights in Jan 2024

2/10 Terrible

Elisha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The jacuzzi on our 14th anniversary weekend did not work in the room had to move rooms twice the TV didn't work in the other rooms it was very rude the staff to us
Stayed 1 night in Feb 2024
Response from Guest Relations on 15 Feb 2024
Dear Elisha,Our team always strives to provide our guests with the best experience possible, so we're sorry to hear about any disappointment in our amenities or the service you received. All of your comments will be discussed internally, as our team is always looking to make improvements. Please consider giving us another chance to impress you at some point in the future.

10/10 Excellent

Mary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room is nice and big!!

2/10 Terrible

Chistina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst stay I have ever had at any motel. It should be removed from this platform.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 9 Feb 2024
Dear Chistina,We appreciate every bit of feedback, as it helps us make our service all the better. In this regard, please contact us with any specific aspects you encountered while with us that were not up to par.

4/10 Poor

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No handicap help with luggage. No loading carts for luggage transport. No elevator. Hallway and room cold, around 60°. Sink broken. Half cleaning help children! Coffee maker disgusting, filthy!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Dear Dan,We are sorry about your inconvenience. We will do our best to address the issues. Thank you for your stay.

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Alan

Stayed 7 nights in Jan 2024

8/10 Good

Pamela

Disliked: Amenities
Stayed 6 nights in Jan 2024

10/10 Excellent

Lewis

Stayed 2 nights in Jan 2024

10/10 Excellent

Yasminka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Trena

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay with caution
Not so great part of town. Outdated, room was freezing cold and took all night to warm up. They didn’t have a pet room but were nice enough to still accommodate us with our pets. Breakfast was lacking but still fed us. Don’t go to breakfast alone, as there might be some questionable people who yell profanities at you. Would have changed hotels if it wasn’t so late at night.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 9 Jan 2024
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us and we apologize for upkeep concerns or any disturbances during your stay. This is never the experience we want our guests to have, and we will be sure to discuss all of your comments internally. Please consider coming back to give us another chance soon.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash motel
We wanted a nice weekend for the two of us. Got a room with a jacuzzi tub. Got in and turned on the jacuzzi and globs of hair came out of the jets. The room was dirty. A bullet hole in the front window with clear tape over it. Staff was rude at check in. We will recommend everyone to stay away from that dump.
Stayed 1 night in Jan 2024
Response from Manager on 4 Jan 2024
Dear Justin, Thank you for leaving us a review. Your comments will be shared with our team for improvement. Please consider booking a stay with us in the future so we can show you a much better one.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Ralph W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there around Christmas. We were taken care of but they appeared to be short-staffed and service could have been better
Stayed 3 nights in Dec 2023

6/10 Okay

Becci

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Natalie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our check in was less than great but putting that aside it was an okay stay. On the second day of our stay our keys stop working which can happen but the staff just like at the check in just didnt want or act like they cared. I mean they were a bit nicer but not by much. All night the people up stairs sounded like they were bowling and about to come through ceiling but didnt see the point of calling the front desk as they were likely not care. Like i said understand things happen but the attitude, unprofessionalism and just general disrespect of the people working at the front desk made the stay not worth it.
Stayed 2 nights in Dec 2023

8/10 Good

Doreen

Liked: Cleanliness, staff & service
Solid
Stayed 1 night in Dec 2023

2/10 Terrible

Wade

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay With Pets
For the price, this hotel is extremely decent. I stayed in a pet-friendly room that was surprisingly big (for the price). There is some wear-and-tear on the property that is expected for this price level, nothing serious. It's a great location if you're staying with dogs.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
I don’t think you can actually honestly advertise that breakfast is available. Who stops breakfast at 9am on a weekend? Prior to 9am, the edible selections are very limited. Let’s just call it a snack offered to the early risers only!
Stayed 2 nights in Oct 2023
Response from Guest Relations on 18 Nov 2023
Dear Lisa,Thank you for leaving us a review. We apologize for your displeasure with our hours and breakfast. Your feedback is valuable to us, and we will be sure to share it with our team for review. Meanwhile, our hotel is also near many other dining options for breakfast.