「We got the room with the jacuzzi tub and it was by far out of every jacuzzi tub I've sat in ( which has been quite a few) the most uncomfortable tub I've ever experienced. The toilet was dirty and the surfaces of the night stands were also dirty. The mini fridge still had someone else's food in it. We order from just jacks and the food was mediocre at best. I asked for a side of gravy with my meal and I didn't get that but I paid for it. By the time I ate the restaurant was closed. They also...
「We travel with kids, so a pool is an important factor when choosing a hotel. At check-in, we were told the pool was “a bit cooler than usual” but that the hot tub was working.
Unfortunately, the pool was absolutely freezing and the hot tub was barely warmer than the pool. We understand that maintenance issues happen, but we would have appreciated honesty at check-in. If we had been told the amenities were essentially unusable, we could have chosen to cancel rather than discover the issue after...
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