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Reviews of Holiday Inn Express And Suites Fort Wayne, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Fort Wayne, an IHG Hotel
5915 Ellison Road, Fort Wayne, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 495 reviews" "
Rating 8 - Good. 136 out of 495 reviews" "
Rating 6 - Okay. 58 out of 495 reviews" "
Rating 4 - Poor. 37 out of 495 reviews" "
Rating 2 - Terrible. 20 out of 495 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in May 2024

6/10 Okay

Dillon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beds were hard but other than that it was okay
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and 5 year old daughter stayed here for 1 night. We checked the room thoroughly and we were impressed!!! The cleanliness of the room was incredible! The staff and other guests were so friendly! The breakfast had a great selection. The ladies running it were very nice. We will definitely be staying here again when were back for more cheer comps! Thank you.
Stayed 1 night in May 2024

4/10 Poor

Anna-Marie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Came Into what was supposed to be checked and cleaned but found someone’s hair all over the bathtub and someone left their belongings in the room
Stayed 1 night in May 2024
Response from Deborah on 21 May 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments on your room cleanliness and preparation to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Okay

Jeff

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It was overall a nice hotel, but dated. Pool and hot tub were in poor repair. Price was a bit high for what we received. Room was not made up day 1 to day 2. Wouldn't stay again at this price.
Stayed 2 nights in May 2024

4/10 Poor

Marc

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool and hot tub were old and not maintained well. Spa jets would only work for 10-15 seconds before turning off. Apparently no one is in charge of cleaning elevator as there were dead bugs on the floor for two day. No toilet paper holder in bathroom?? I have never been in a hotel room that the bathroom did not have a toilet paper holder. Get what you pay for.
Stayed 1 night in May 2024
Response from Deborah on 21 May 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Okay

Oyekunle

Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Grounds are mowed and clean. It’s in a safe area with some shopping within walking distance or a very short drive.
Stayed 1 night in May 2024

10/10 Excellent

Marina

Liked: Amenities
Love the whirlpool with the lights!!!
Stayed 1 night in Apr 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Christen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean hotel
Stayed 1 night in Apr 2024

4/10 Poor

Stacy

Disliked: Cleanliness, property conditions & facilities
First room they gave me the toilet diner work. Second room smelt musty from the air conditioner the second room on the booking , the tv didn’t work. So dissatisfied with this place
Stayed 1 night in Apr 2024

8/10 Good

Joe

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was falling apart everywhere
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room had mold on the tub and ceiling throughout the hotel. The elevator is extremely loud (we could hear it in our room going up and down all night) and terrified the kids. The only redeeming factor was the breakfast and complementary water at the front desk. We did enjoy the hot tub but couldn’t get in the pool due to a rude group but not the hotels fault! Staff attempted to help but the family was overly demanding.
Stayed 2 nights in Apr 2024

10/10 Excellent

cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good, clean and convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024

4/10 Poor

BRADLEY

Disliked: Property conditions & facilities
The place is run fown
Stayed 2 nights in Apr 2024

2/10 Terrible

Shanna

Stayed 1 night in Apr 2024

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biscuits and gravy was so good, not many hotels get the gravy right.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great !
Stayed 1 night in Mar 2024

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Paula, South bend

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room was not properly cleaned. There was food, trash, and dirt underneath the couch and around the bed. Crumbs are underneath the table in the bathroom hair all on the floor and in the bathtub.
Stayed 2 nights in Mar 2024

8/10 Good

mary, South Boardman

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was not really working well but great experience otherwise!
Stayed 1 night in Mar 2024

4/10 Poor

Jasmine

Travelled with family
Liked: Amenities
Bedding had tears and holes, blood on carpet, dirty bedding
Stayed 1 night in Mar 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Average…not impressed. Room was ok but bathroom was dirty. Pool was ok but no towels. Hot tub was so disappointing…cold, cloudy, and dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was on the cold side the first night. Had an issue with our door. Staff got it taken care of right away. Breakfast was great even during a super busy weekend. Overall our stay was very relaxing and satisfying.
Stayed 2 nights in Mar 2024

4/10 Poor

heather

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hot tub was down and the pool was ice cold. Horrible horrible time.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained..was able to check in a little earlier which was nice..
Stayed 1 night in Mar 2024

4/10 Poor

Keastanda

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool is absolutely disgusting. The staff, if you’re lucky to see any, are incredibly rude. The room was 6/10, probably the only good area of the property.
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told me that Jacuzzi and pool were working but when I got there and checked in the Jacuzzi was broken and the water was so dirty it was like a sewer water and also in the room the bed was dirty. There was Mark all over it when I mentioned it to them, they made themselves that they don’t know nothing, not recommended for anyone
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jinxin

Stayed 1 night in Jan 2024

10/10 Excellent

Roslin

Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, asked for a quiet room, hotel not full at all and they gave room 424, which is top floor right next to a busy Interstate hi-way, so road noise all night long...
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very welcoming and comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Pooky

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

William

Travelled with family
Small pool taken up by screaming kids.
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about our stay at the hotel except for our door to our room. It was hard to open and looked like someone else had trouble before us that stayed and tried to pry open the door.
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Stayed 1 night in Feb 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a quick overnight trip. Hotel was fine, close to highway.
Stayed 1 night in Jan 2024

2/10 Terrible

Mark A

Travelled with partner
Disliked: Amenities, property conditions & facilities
The only reason for reservations at this hotel was use of pool and hot tub. Called ahead day of to confirm hot tub is open and working. Arrive 2 hours later and hot tub is like warm and pool is ice cold. Booked and pre-paid for room so had no choice but stay. Hotel appeared new so very disappointed pool area was unusable.
Stayed 1 night in Feb 2024

6/10 Okay

Sue

Liked: Cleanliness, staff & service, room comfort
The shower did not work, everything else was very nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Pleasant personnel and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was the hockey team staying at the hotel. They were very loud after midnight running through the hallways. These were 18-20 year old men. Put them by the coaches rooms and it won't be a problem. Coaches were on yhe 1st floor by the front desk. The boys were scattered throughout the hotel. I even asked when i checked in not to be near them and i was told that couldn't happen because they were all over the hotel. Put them together.
Stayed 1 night in Jan 2024