2/10 糟糕
Brenda
带宠物出行, 与配偶出行
2024年04月28日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were traveling very late at night and went online to make a reservation through Expedia. We were traveling with our small dog so we had to have a pet friendly location. This hotel was about 20 minutes away and had opening so we did book a room. When we arrived the staff seemed confused when I told him I had just made a reservation. There was a note on the front desk that stated no vacancies. She looked my name up and realized I had made the reservation online and said they might have a room but she didn’t think it had been cleaned. This was shortly after midnight so I’m not sure when she thought they would clean it. After a bit she came back and told me that the room would be available shortly into standby. While waiting we noticed several people outside and inside that did not seem like they were renting a room. One of the people outside asked if it was our first time there. We both thought that was kind of strange. Apparently this is a long stay hotel that undesirable people stay at. We were exhausted so we waited a bit and when she came back asked me how many keys I would need. I went up to the room with her dog while my husband tried to find a place to park. The hallway, elevator and room all smelled like marijuana and urine. I made it to the room and didn’t know what to think. My husband came up and said get the dog we’re not staying here. We went downstairs handed back our keys and told them we were not staying. We will definitely not be back.
Brenda
2024 年 4 月入住 1 晚