Dear Daniel,Thank you very much for this kind review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be very happy to have the occasion to welcome you back in the future.Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Timothy,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that you found our hotel to be modern and appreciated its proximity to the convention hall, ensuring a seamless experience for those attending events. Our team takes great pride in maintaining the highest standards of cleanliness and it is rewarding to know that this contributed positively to your room experience. We also take note of your satisfaction with our hotel's condition, reflecting our commitment to providing an environment that is both welcoming and state-of-the-art. While you rated our service and room amenities highly, we sense there is room for improvement to fully meet your expectations. We continually strive to enhance our service culture and ensure that every aspect of our guests' stays are nothing short of exceptional.We would be very happy to have the occasion to welcome you back in the future.Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Sehr geehrte Edith ,haben Sie vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und danken Ihnen im Namen aller Mitarbeiter von Hotel Meliá Frankfurt City ganz herzlich für Ihren Besuch.Wir würden uns sehr freuen, Sie wieder einmal bei uns als Gast zu begrüßen.Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Guest,Thank you for sharing your review.We're thrilled to hear that our commitment to cleanliness and overall hotel condition met your expectations, reflecting our service culture. It's gratifying to know that our team's efforts to provide a stellar room experience made a positive impact during your stay.We would be delighted to welcome you back for another exceptional stay.Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all hope that we'll be able to welcome you back.Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Mary,Thank you for this positive review.We're delighted to hear that our location was perfectly suited for your visit to the show at the Messe.We look forward to welcoming you back on a future visit.Kind regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Nicola,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that the immaculate condition of our hotel and the comfort of our beds contributed to a wonderful stay. It's our pleasure to provide a clean environment and amenities that enhance the room experience. Our team takes great pride in offering top-notch service culture and we're delighted that you appreciated our efforts.We hope that you will return on another occasion. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Patrick,Thank you for such a positive review.We are pleased that we were able to meet your expectations. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it is always rewarding to receive such positive feedback.We would be very happy to have the occasion to welcome you back in the future. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Guest,Thank you for this review about your recent stay.It seems that there was a misunderstanding during breakfast service, and for that, we are truly sorry. Our team strives to deliver a service culture that ensures all guests feel welcome and attended to. Rest assured, we value your feedback and will look into the matter to ensure our service aligns with the high standards we set at our establishment.We hope to welcome you back on future occasions. Best regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Christian,Thank you for this positive feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind feedback.We would be very happy to have the occasion to welcome you back in the future and wish you a happy New Year!Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Ingrid,Thank you for taking the time to share your review.We are glad that you appreciated the beauty of our establishment. However, we sincerely apologize for any inconvenience caused by the key issue and the confusion with another guest having the same last name. We aim to provide seamless service and are sorry to hear that we fell short during your stay. A second key card can be requested at reception if needed.Regarding the parking fee, we strive to be transparent about our additional costs and regret any misunderstanding. Please be assured that we constantly seek to enhance our guest experience and your feedback is valuable to us.We certainly hope that we can welcome you back again. Wishing you a wonderful New Year 2024!Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Michael,Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that the cleanliness of our accommodations met your expectations and that you found the condition of our hotel to be impeccable. It's wonderful to know that our team's service contributed positively to your stay, and we're glad that you appreciated the amenities provided in your room.We would be delighted to welcome you back in the future. Best wishes,

Dear Michelle,Thank you for reviewing your stay with us.We're delighted to hear that you found your room lovely and our hotel's cleanliness met your high standards. It's also great to know that you enjoyed the delicious offerings from our room service. We regret to hear about the issues you experienced with the flickering lights and the TV streaming service; please rest assured that our maintenance team is on hand to resolve such issues promptly. Additionally, we understand that interactions with our staff are a crucial part of the guest experience, and we're taking your feedback seriously to ensure our team provides the warm and professional service we're known for. We're glad that the overall comfort of your room contributed to a positive experience during your stay.We look forward to the opportunity to welcome you back for an even more seamless stay in the future, Warm regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Leonel,Thank you for this great review.We are thrilled to hear that you had a wonderful experience and appreciated the exceptional customer service provided by our team. It's also great to know that you enjoyed the cleanliness, hotel condition, and room amenities during your stay. Our team takes pride in maintaining a high standard of cleanliness and providing top-notch amenities to ensure a comfortable stay for our guests.We would be very happy to have the occasion to welcome you back in the future. Best wishes,

Dear Parsa,Thank you for taking the time to share your feedback.We are delighted to hear that you found our team to be extremely friendly. We are dedicated to providing exceptional service to all our guests, and we appreciate your kind words.However, we are concerned to read about the cleanliness issue you mentioned in your room and bathroom door. Cleanliness is one of our top priorities, and we apologise for any inconvenience you experienced during your stay. We have addressed this matter with our housekeeping team to ensure that such an issue does not occur in the future. We hope that the overall comfort and facilities of our hotel, as well as our prime location, contributed to a pleasant stay despite this concern.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,

Dear Pauline,Thank you for such a positive review of your stay.We are thrilled to hear that you found our Level Room and lounge to be excellent facilities, and that our team provided helpful service. It's great to know that you appreciated the cleanliness, hotel condition, and room amenities during your stay.It would be a pleasure to welcome you back. Best wishes,

Dear Nima,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible, exceed our guests' expectations and it's wonderful to receive such fantastic feedback.We look forward to welcoming you again. Best regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Jennifer,Thank you for this great feedback about your recent stay.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to welcoming you again. Best regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to know that you had a pleasant stay with us.We look forward to seeing you again very soon.Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear Mouloud,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would be very happy to have the occasion to welcome you back in the future. Best wishes,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team

Dear George,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our staff to be excellent and helpful. Our team is dedicated to providing exceptional service to ensure a memorable stay for our guests. It's great to know that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. We take pride in maintaining a high standard of cleanliness and offering modern facilities for our guests' comfort.We look forward to welcoming you back for another fantastic stay in the future. Best regards,Herzliche Grüße Warmest regards Saludos Ihr Melia Frankfurt City Team