Search Aparthotels in Freeman St. Station

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"Elevator wasn’t working, guests were NOT ALLOWED TO USE THE STAIRS, dryer in laundry room was not working and staff were unhelpful in resolving the issue so I went to work wearing wet clothes and was late after waiting 20 minutes for the elevator to finally arrive with enough space for me and my family. The rooms were not sound proof at all and several screaming children were running through the halls attempting to open my door and banging on it when they were unable to do so. Staff again were unhelpful in remedying this situation as well. Breakfast was impossible to get to with the amount of people and anything edible was gone within seconds. One of the worst hotel experiences I’ve ever had. I requested a partial refund and was given nothing"

"Staff at desk nasty and rude. Elevators broken and my 80+ year old parents had to use 7 flights of stairs. The staff l, understanding the elevators were not their fault, they were rude and would you discuss a lower floor or future credit. Disappointing customer service."

"I always enjoy staying at this hotel for its convenience. The staff are consistently pleasant and accommodating, especially for a property tucked away in the Bronx. My only suggestion would be to vary the breakfast options a couple of times during the week adding items like omelets would be a great touch 😊"

"The rooms were clean. And the a/c was nice. The 20.00 bag hold prior to the check ins is not too bad. They took 5 luggage bags. And 3 back packs for 20.00. It was convenient."

"Good breakfast/ staff were great/ close to subway and buses/ I’ll would definitely come back!"

"Love the room and the water hot was awesome, the peace and quiet, hospitality was top notch "

"Basic, everything was clean although my bed sheets had some black scuffs…. Aside from that everything else was as is. A bit out dated."

"Since they have a rooftop bar upstairs. They do not have security guards or anything protecting there venue. And their elevators have no security access tap. Anyone can have access to any floor at any given time. During my visit on the night of 5/2/26. A lady from the rooftop bar was so incoherent that she fell asleep in the elevator. As the elevator came to my floor I stepped in to ask how she was doing. She started cussing me out but couldn’t even get up. Then she tried to follow me around in the lobby limping and stumbling. I asked the front desk to call police or something since they didn’t have security. They didn’t do anything. This hotel has no respect for its paying customers. Will not return. For $300/night you do not get treated well. They looked at me like I was the crazy one. I even asked the front desk to have a manager speak to me when they arrived. And no manager ever emailed, called or texted me. I assume this type of event happens often. Don’t recommend staying here for anyone that needs a safe hotel to stay at."