"Booked an overnight stay for myself and an elderly relative with mobility and vision impairments and had to navigate a gigantic heavy door on the street into an apartment entrance with a flight of stairs to a lift. None of this is mentioned in the description and we had heavy cases as well so had to leave them unattended in the lobby.
The lighting in the rooms is abysmal, I was faced with showering in near darkness. The bigger problem is the corridors to/from the rooms which are in blackout with useless spotlights on a timer and have multiple small steps which you must try and navigate, making it a dangerous hazard for anyone. We had also been put in rooms at opposite ends of the hotel which was very inconvenient so I had to traipse up and down in the dark to help my mother. My mother’s room was completely unfit for purpose, the bathroom was so small you couldn’t even use the toilet properly, the shower door was hanging off and the wardrobe door was broken. My bed was like a slab of concrete and had to use earplugs as you can hear everything going on outside and in the corridor. No blackout curtains and you can’t close them as the thin blind is also hanging on the same curtain pole!
One measly bath towel with no smaller towel for your hair/hands/face. Nothing to make tea or coffee with in the room, which is given by default anywhere else. "
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