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"The food is wonderful! As a chain hotel , i wasn't expected the stay, but turns out both dinner and breakfast was above expectation and outperformed other traditional ryokan in my opinion. "

"Staff very friendly Nice food "

"Room was spacious and well appointed with a great view of Mt Fuji. The bathroom was large with an oversized tub. The hotel feels high end even though it’s beside an amusement park. The free bus stops right outside and takes you into town to experience Mt. Fuji, Lake Kawaguchi and many restaurants. We did not eat at the hotel so have no insight into the restaurant."

"Love this hotel, very very good view of Mt Fuji (from balcony, as well as common area next to breakfast place)! the breakfast was AWESOME! Overall vibe is very chill kind + it is on hill top! awesome! didnt get to try onsen, did most of my relaxation in hotel bathtub. Heard that the reviews for natural onsen (indoor and outdoor) are superb here!!!! Will try the onsen the next time round. Location wise right next to the lake, did a easy walk around ◡̈ cheers! "

"The room was very nice, has a balcony, television, some smaller closets, tatami matress, a middle size table with floor chairs and futons. The staff was exceptional friendly and helpful. The only thing that bothers us, was our entry room door, it was very loud while opening, we think it needs some oiling, but besides that, everything was very pleasent."

"We loved this hotel. The out door hot springs were beautiful, and it had beautiful views of MT Fuji and the nearby lake. "

"Nice room with beautiful views and an onsen bathtub on the balcony. The staff are all very friendly - really impressed by the service provided by Lisa. "

"One of the best hotels ive ever stayed. The hotel has the most wonderful staff and beautiful interior and baths.especially the manager was very nice and she gracefully welcomed us. "

"The service is great"