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关于加尔维斯敦海滩智选假日套房酒店 - IHG 旗下饭店的点评

2.5 out of 5
加尔维斯敦海滩智选假日套房酒店 - IHG 旗下饭店
3228 SEAWALL BOULEVARD, Galveston, TX

点评

8.6

超赞

10 分 - 超赞。578 条好评，共有 1000 条点评" "
8 分 - 还可以。225 条好评，共有 1000 条点评" "
6 分 - 一般。95 条好评，共有 1000 条点评" "
4 分 - 很差。50 条好评，共有 1000 条点评" "
2 分 - 糟糕。52 条好评，共有 1000 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Sally

It's quite good.
2021 年 10 月入住 1 晚
K.Fonteno 于 2021年10月14日 的回复
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GALVESTON BEACH.

10/10 超赞

Teresa

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Was close to restaurants & beach.
2024 年 5 月入住 3 晚

8/10 还可以

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a very nice modern hotel, we had a large room on the side of the hotel with a balcony and sea view. Breakfast was good with a large dinning area. There is a multistore car park at the rear of the hotel for a charge which I believe was around $20? The hotel is in a great sea front location with some nice bars either side of the hotel. I would recommend the Brick House Tavern. My only disappointment with the hotel is that weren't able to check in until 16.30 and this was the beginning of April when the hotel was not particularly busy, however I would still recommend and I would return.
2024 年 4 月入住 2 晚

8/10 还可以

Monica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was exactly what was needed. Quick stay for a wedding. Morning breakfast was good. Room was clean. The only issue was that the mini fridge leaked water all over the floor everyday. Front office staff was awesome. So helpful and nice. Shout out to Okeema (front desk) who helped me out with the front office computer bc my phone broke. She was so helpful and was an angel in my time of need.
2024 年 5 月入住 4 晚

8/10 还可以

Robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Check in progress was sluggish but we enjoyed our stay.
2024 年 4 月入住 1 晚

10/10 超赞

Terry

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

Carmen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It was good, comfy beds. Did have small issue with room key not working, but it was resolved.
2024 年 4 月入住 2 晚

8/10 还可以

Gary

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are nice and a decent breakfast. Need to train staff on how not to double charge when you have booked a room through another agency.
2024 年 4 月入住 3 晚

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

8/10 还可以

Kassandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and friendly staff. Breakfast food could have been better. Overall good stay.
2024 年 4 月入住 2 晚

10/10 超赞

Bonnie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly and attentive staff - clean
2024 年 4 月入住 1 晚

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay!
2024 年 4 月入住 1 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service!
2024 年 4 月入住 1 晚

6/10 一般

Susan

满意：清洁度
Busy
2024 年 4 月入住 1 晚

6/10 一般

Junghui

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room has ample space to store luggage and personal belongings. There are plenty electrical sockets to accommodate personal electrical appliances. Shower room and bathroom are clean. However the showerhead is fixed and can not be removed as handheld, which is needed sometimes. The bed mattress was not firm. It was too soft and I woke up with backache. There were flies in the breakfast area. The luggage cart was small, not enough to carry luggages and personal belongings for two people. We could not find two carts. The parking lot arrangement is a building away, very inconvenient. The staff was friendly.
2024 年 4 月入住 2 晚

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
Best place to stay on the Seawall imo
2024 年 4 月入住 2 晚

10/10 超赞

Wojciech

2024 年 4 月入住 4 晚

8/10 还可以

Maria

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel very nice and clean but they won’t hold all your luggage if you get there early, only 1 piece per person. So most had to walk around with their bags for 3 hours and some of the backpacks were heavy. They could have easily put them on top of the luggage they were holding but said that’s their policy because the room is small. You can leave in an unsecured room otherwise at your own risk.
2024 年 4 月入住 1 晚

10/10 超赞

Asya

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location was so convenient! Parking is off site, but free and close by. Will visit again!
2024 年 3 月入住 2 晚

8/10 还可以

Laura，Aurora

满意：清洁度、员工和服务、住宿条件和设施
Inside was getting a deep cleaning and a coat of paint while we were there (work crew was very nice and respectful). Staff was friendly. View from 5th floor was awesome. Air conditioner in room was very loud.
2024 年 4 月入住 2 晚

6/10 一般

Nathalie

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
À l’arrivée notre chambre n’était pas prête donc ils n’ont pu nous accommoder pour nos valises, par contre d’autre clients sont arrivé après nous et eux ont pu être accommoder pour leur valise (pour des mêmes valises que nous) nous avons retourner à la réception pour finalement nous accommoder. Celle à l’accueil n’avait pas l’air à aimer son travail, aucun sourire. Nous avons attendu jusqu’à 16:00 pour finalement nous dire que notre chambre n’était toujours pas prête. La folie à la réception, aucune organisation, plusieurs personne comme nous était dans cette situation. Nous avons reçu notre chambre 16:30 une chambre avec accommodation pour personne avec besoin physique. Point positif: bien situé, belle endroit pour la marche.
2024 年 4 月入住 1 晚

8/10 还可以

Maria

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Love it! Cozy loved the pool area and the fireplace Outside . There is room for improvement in the elevators . Parking elevators not working. THANK YOU STAFF !
2024 年 3 月入住 1 晚

10/10 超赞

Marlen

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Habitaciones cómodas y amplias. Todo muy limpio y excelente atención del personal.
2024 年 3 月入住 1 晚

6/10 一般

Nancy

与家人出行
Cost at check in forty dollars higher than on my booking.
2024 年 3 月入住 1 晚

8/10 还可以

Ettebong，Odessa

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved that the hotel was just by the beach and was clean.
2024 年 3 月入住 2 晚

10/10 超赞

Tiffany L

与家人出行
满意：服务设施
We had a great stay
2024 年 3 月入住 3 晚

6/10 一般

Sandra

与家人出行
满意：员工和服务
Check was the best. Front desk was very informative and helpful.
2024 年 2 月入住 1 晚

10/10 超赞

Michael J

满意：住宿条件和设施
Worked out fine
2024 年 1 月入住 1 晚

10/10 超赞

Asad，Frisco

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was awesome!
2024 年 3 月入住 1 晚

10/10 超赞

Kevin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice room, friendly staff.
2024 年 3 月入住 1 晚

8/10 还可以

Marcos

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s a fairly good/average hotel located in a very convenient area of seawall that’s well within walking distance from dinning options and attractions.
2024 年 3 月入住 1 晚

8/10 还可以

Tara

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Connie

满意：清洁度、员工和服务、住宿条件和设施
You should charge for parking on the room rate.
2023 年 12 月入住 1 晚

10/10 超赞

Alfredo，BEE CAVE

2024 年 3 月入住 1 晚

8/10 还可以

Kelly

与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
Our shower faucet only turned to the hottest setting. Otherwise nice and clean. Close to beach and restaurants.
2024 年 3 月入住 1 晚

10/10 超赞

Browning

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was super clean. Staff was very friendly They were always cleaning. Right across from beach. It was a great stay
2024 年 2 月入住 3 晚
- Guest Services 于 2024年03月4日 的回复
Greetings from Galveston-Thank you for your reply, we're glad you enjoyed your stay, we look forward to seeing you again!

10/10 超赞

Arisa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly stuff and very clean room.
2024 年 3 月入住 1 晚
- Guest Services 于 2024年03月4日 的回复
Greetings from Galveston-Thank you for your reply, we're glad you enjoyed your stay, we look forward to seeing you again!

10/10 超赞

Billy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great staff great hotel great location
2024 年 2 月入住 1 晚
- Guest Services 于 2024年03月4日 的回复
Greetings from Galveston-Thank you for your reply, we're glad you enjoyed your stay, we look forward to seeing you again!

2/10 糟糕

Jeramie

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The lobby, pool area, and room was great! However, the last minute charges and price change was extremely frustrating. Then the GM was not very helpful, all she kept saying is that its not our problem call expedia and that their prices don't necessarily reflect what you see on expedia. Instead of just doing the right thing and honoring the price she denied accountability and told us to go somewhere else, call expedia corporate (not Holiday Inn corporate), or just deal with it. The GM in my opinion needs retraining on how to deal with customers. Most managers would go above and beyond to make sure whatever wrong was done is fixed and the customer leaves happy. I guess here the GM get paid to just tell customers call expedia if they have issues at her hotel smh.
2024 年 3 月入住 1 晚
- Guest Services 于 2024年03月4日 的回复
Hello Jeramie-Thank you so much for your feedback. I apologize that our message was unclear. Our property does not have the rights to modify pricing associated with partner bookings, we're only able to release your reservation without penalty or charge. In these instances, our customers have to first communicate with the partnering site. It is always our goal to meet guest satisfaction and support the booking rules set forth by teams such as Expedia. We're always willing to assist when Expedia partners generate a request for reservation modification. We simply cannot make changes to reservations without their permissions. Should you need assistance in Galveston in the future, we invite you to contact the hotel directly and we'll do our best to create a memorable experience.

10/10 超赞

Jennifer，Omaha

2024 年 2 月入住 1 晚

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean and good location
2024 年 2 月入住 1 晚
- Guest Services 于 2024年03月4日 的回复
Greetings from Galveston-Thank you for your reply, we're glad you enjoyed your stay, we look forward to seeing you again!

2/10 糟糕

Tobi

2024 年 2 月入住 1 晚

6/10 一般

Kim

与家人出行
Old. Not very clean.
2024 年 2 月入住 1 晚

10/10 超赞

Erica

满意：住宿条件和设施
2024 年 2 月入住 2 晚
- Guest Services 于 2024年03月4日 的回复
Greetings from Galveston-Thank you for your reply, we're glad you enjoyed your stay, we look forward to seeing you again!

8/10 还可以

Stacy Marie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is great!
2024 年 2 月入住 4 晚

10/10 超赞

Koren

2024 年 2 月入住 1 晚

10/10 超赞

Amanda Jo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing. But the traffic was awful.
2024 年 2 月入住 7 晚

10/10 超赞

Armando

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2day
Great 2 day stay everything was excellent
2024 年 2 月入住 2 晚

10/10 超赞

Kelly

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome pick hit all the right things one list for a hotel location location location definitely stay here again
2024 年 2 月入住 2 晚

6/10 一般

Elizabeth

满意：清洁度
2024 年 2 月入住 1 晚