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关于德克萨斯加尔维斯敦海滩 OYO 岛屿旅社的点评

2 out of 5
德克萨斯加尔维斯敦海滩 OYO 岛屿旅社
6311 Central City Blvd., Galveston, TX

点评

4.0
10 分 - 超赞。27 条好评,共有 414 条点评" "
8 分 - 还可以。32 条好评,共有 414 条点评" "
6 分 - 一般。53 条好评,共有 414 条点评" "
4 分 - 很差。87 条好评,共有 414 条点评" "
2 分 - 糟糕。215 条好评,共有 414 条点评" "

4.0/10

清洁度

4.8/10

员工和服务

4.0/10

服务设施

3.6/10

住宿条件和设施

3.8/10

环保

点评

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Freaking fantastic
2024 年 5 月入住 1 晚

2/10 糟糕

Tammy

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Reservation was cancelled by hotel.
2024 年 5 月入住 1 晚

4/10 很差

Patrick

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Probably poorly maintained and very tattered and torn down. Smelled, floors extremely dirty, beds not nice! Couch was the worst! Did not see any bed bugs as others have, but don’t believe web. Details. Very small 32 inch tv’s almost no channels to watch, A/C definitely not great. Outside area has homeless sleeping in alley in back. No lobby to speak of and no breakfast of any kind, for 130 a nigh you could at least get a banana or orange, and hot coffee! Nope! Fridge was good! And pool was maintained and good! Cheap accommodation near the sea wall! They know it and exploit it and charge way too much for what you get! I’d stay away!
2024 年 5 月入住 1 晚

2/10 糟糕

Sebastian

There was blood spots on the bed sheets. And bed bugs. Horrible staff. They didn’t want change the sheets unless I brought it to them. Or switch my room to a different one. They said they were booked. But there was only a few cars there the whole weekend.
2024 年 5 月入住 2 晚

2/10 糟糕

Rochelle

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We checked in, walked in the room and walked right out, rude front desk ppl wouldn't give me a refund. Were out $150.SMH!!!! Couch was stained and nasty, box spring was stained. It had a stale nasty smell, and so did the office! Stay away from here.
2024 年 5 月入住 2 晚

4/10 很差

Landan

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Extremely dirty. Stains of various kinds on couch and bedding. Obviously not cleaned in a long time. Quite a let down sadly.
2024 年 4 月入住 1 晚

2/10 糟糕

Al

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were sleepless overnight due to huge bed bug everywhere.
2024 年 4 月入住 1 晚

8/10 还可以

Sergii

2024 年 4 月入住 2 晚

10/10 超赞

Tonisha

与家人及幼儿出行
满意:服务设施
Great convince!
2024 年 4 月入住 2 晚

2/10 糟糕

SoR

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

2/10 糟糕

Christina

带宠物出行
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
I’m pretty sure one of the two rooms that I stayed in had bedbugs. Probably number 206, but it could’ve been number 101. In addition to the fact that I had no television and no Wi-Fi for the first day of my stay. I reported it at 6 PM and was not moved to a room with a working tv until 4 PM the next day.
2024 年 4 月入住 2 晚

10/10 超赞

Sandra,Kyle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff. Walk to beach.
2024 年 4 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Hi, Sandra! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Lisa

2/10 糟糕

Walid

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
Location is good and parking is easy. But the staff, service, and room conditions are terrible.
2024 年 4 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Hi, Walid! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

4/10 很差

Luis

与配偶出行, 团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Habitaciones con poca higiene y en mal estado y encima cobran $50 dólares por el parqueo
2024 年 4 月入住 1 晚
Lisa 于 2024年05月2日 的回复
¡Hola, Luis! Gracias por dedicar su valioso tiempo a calificarnos. Seguramente haremos esfuerzos continuos para mejorar nuestros servicios y garantizar una mejor experiencia en el futuro. Saludos, Lisa

2/10 糟糕

Marta

2024 年 3 月入住 1 晚
Lisa 于 2024年05月2日 的回复
We are sorry to disappoint you, Marta! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

2/10 糟糕

Jacqueline

不满意:清洁度、员工和服务、住宿条件和设施
Yuk Yuk. Awful smelly room. Bedding and pillows stunk. Pass on this dump
2024 年 3 月入住 4 晚
Lisa 于 2024年05月2日 的回复
Apologies for the inconvenience caused, Jacqueline! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

4/10 很差

Vivian

带宠物出行, 与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property should be closed down
2024 年 3 月入住 2 晚
Lisa 于 2024年05月2日 的回复
We are sorry for the inconvenience caused to you, Vivian! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

4/10 很差

Jessica

不满意:住宿条件和设施,清洁度
.
2024 年 3 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Hi, Jessica! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 糟糕

Amy

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walked in to a fly infestation, broken cabinets, lights, and door handle. Told the front desk and they said they would give me the security deposit back but wouldn’t help with anything else. Towels were dirty and the whole hotel smelled like marijuana. There was hair in the shower and the entire room was overall nasty. You get what you pay for but this hotel should be paying you to stay there.
2024 年 3 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Apologies for the inconvenience caused, Amy! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa

2/10 糟糕

Helena

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was disgusting in every way. A girl was pushing a shopping cart full of "stuff" around on the 2nd floor near our room, and offered my male friend a certain something and gave him her room number. Furniture was all along the walkway. I could go on. It was actually scary.
2024 年 3 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Sorry for the trouble caused, Helena! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

2/10 糟糕

Monica

与家人出行
They need to close this place down this is unacceptable smh
2024 年 2 月入住 3 晚
Ammy 于 2024年05月3日 的回复
Hi, Monica! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 糟糕

GOPI CHAND

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The washroom is not clean The sofa is untidy Not worth to stay
2024 年 2 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Gopi! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 糟糕

Zurcher

带宠物出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was a quaint little grave yard in the back of the property that is not marked and half flooded. The stove looked like it came out of a meth lab, there was a roach on the sink in the morning to greet me, the bath room didnt have a latch and everything was filthy.
2024 年 2 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Zurcher! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 一般

Monique

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
The property was much older and run down then the pictures, very disappointing
2024 年 2 月入住 2 晚
Ammy 于 2024年05月3日 的回复
Hi, Monique! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 糟糕

Cali

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Cali! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 糟糕

Kathleen,Colorado Springs

带宠物出行, 与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This room was horrible! Worn out bedding! 2 worn out pillows. Worst motel I've walked into! Didn't stay ! . They wouldn't refund my money.
2024 年 2 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Kathleen! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 还可以

carrietta

Ammy 于 2024年05月3日 的回复
Hi, Carrietta! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 一般

Ismail

不满意:住宿条件和设施,清洁度
2024 年 1 月入住 4 晚
Ammy 于 2024年05月3日 的回复
Hi, Ismail! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 糟糕

keith

不满意:住宿条件和设施,清洁度
2024 年 1 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Keith! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 糟糕

Affan

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place is a dump
2023 年 12 月入住 4 晚
Ammy 于 2024年05月3日 的回复
We are extremely sorry to know this, Affan! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

2/10 糟糕

Tamika

2023 年 12 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Tamika! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 一般

Michael

Property is being repaired that needs much more repairs. They have two small pillows not enough towels very little toilet paper no amenities
2023 年 12 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 超赞

Dustin

满意:员工和服务
不满意:客房舒适度,住宿条件和设施
2023 年 12 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Dustin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 糟糕

Karina

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was super dirty. the bathroom was terrible! (and besides my deposit they have not returned it to me)
2023 年 12 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Apologies for the problems you had faced, Karina! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

Greg

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I honestly can't believe this atrocity is still listed on Expedia! This "hotel " is a disgrace. It's filthy, the floor is falling apart. The door looks like it could be broken in by a child. We didn't even stay, we were not eligible to get our money back but where willing to forfeit it and find a decent place to stay. The people in front of us turned in their key and left because there were bed bugs in their room. Overall there should be a place for negative star ratings in Expedia.
2023 年 12 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Greg! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 糟糕

Rachel

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bed Bugs
They have BED BUGS. They werent shocked at all when i showed them the pictures either. I was told they probably appeared because they sprayed for termites. The sheets were dirty and had blood stains too. The hotel gave me my refund after Hotels.com contacted them. We were able to book a new place and wash all clothes.
2023 年 11 月入住 1 晚
Tim 于 2024年01月22日 的回复
Hi, Rachel! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

8/10 还可以

Monica

与家人出行
不满意:员工和服务
They need more worko
2023 年 11 月入住 5 晚
Noah 于 2024年01月22日 的回复
Thank you for your appreciation, Monica! We hope to give you a consistent service every time. Regards, Noah

2/10 糟糕

Chris

满意:员工和服务
不满意:住宿条件和设施,清洁度
2023 年 11 月入住 1 晚
Barbara 于 2024年01月22日 的回复
Hi, Chris! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 糟糕

DAVID

2023 年 11 月入住 1 晚

4/10 很差

Robert

团体旅客
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Unacceptable
First there wasn’t maid service We had to go to the office for everything including toilet paper next the bed was horrible it was hard next it had ROACHES that is totally unacceptable
2023 年 11 月入住 3 晚

2/10 糟糕

Sally

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The blankets they had on the bed had cigarettes burn , the cable tv wasn’t working
2023 年 11 月入住 2 晚

2/10 糟糕

Brenda

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

4/10 很差

David

不满意:住宿条件和设施,清洁度
Room was out dated, towels were stained, floor was gritty, bathroom door was broken, 2 towels and 2 pillows were pretty cheap, and $218 was a bit too much. Wasn’t very nice.
2023 年 11 月入住 1 晚

2/10 糟糕

Kindal

不满意:清洁度、住宿条件和设施、客房舒适度
SHUT DOWN
They need to shut the place completely down it is horrible there
2023 年 10 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Kindal! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

4/10 很差

真实旅客

团体旅客
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Ammy 于 2024年05月3日 的回复
Hi, Kindal! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 糟糕

Lauryn

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Lauryn! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

10/10 超赞

Michelle

Great stay!
2023 年 10 月入住 7 晚
Ammy 于 2024年05月3日 的回复
Thanks for the positive rating, Michelle! Hope to welcome you again soon. Regards, Noah.

2/10 糟糕

Chaunti

与家人出行
不满意:服务设施
The very second i opened the door to the room and turned the lights on, cockroaches scattered!! We immediate went back to front desk and turned in our key. We didnt stay!! Nees full refund.
2023 年 10 月入住 1 晚

10/10 超赞

Michelle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had stayed here previously and I was very happy on how quiet it is here. No one bothers you and you can really enjoy your stay. The property is very clean and not to mention the rooms are spacious and very clean too.
2023 年 10 月入住 6 晚
Ammy 于 2024年05月3日 的回复
Thanks for the positive rating, Michelle! Hope to welcome you again soon. Regards, Noah.

2/10 糟糕

Darwin

带宠物出行
I open the room assigned, dirty sheets, dirty toilet, trash can full of trash, bed dirty, poo in the toilet, AC broken, room full of bugs, trash all over the room.
2023 年 10 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Apologies for the problems you had faced, Darwin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.