Hello, the unit is lovely. I understand there is verbiage about the use of elevators. Though, no one communicated that the elevator was out and we were on the 3rd floor. I had to cancel my family the first night and move to a new condo for the next 2 nights. No refund or offer to move to other unit. I understand that things happen, though the office had said the elevator had been out for awhile. It should be communicated.