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花園城溫德姆拉昆塔套房酒店的評價

2.5 out of 5
花園城溫德姆拉昆塔套房酒店
821 Stewart Ave, Garden City, NY

評價

8.0

很好

10 分評分，優異；1134 則評價中有 500 則" "
8 分評分，不錯；1134 則評價中有 322 則" "
6 分評分，一般；1134 則評價中有 157 則" "
4 分評分，欠佳；1134 則評價中有 84 則" "
2 分評分，很差；1134 則評價中有 71 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Heng

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 1 晚

6/10 一般

Henry

商務旅客
讚好：職員與服務
不滿：住宿狀況
Very dated hotel. Needs a desperate and immediate refurbishment.
於 2024 年 5 月住了 2 晚
Joe.O 於 2024年5月22日的回應
Henry,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with the team as a coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

10/10 優異

Vincent

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very clean and pet friendly!
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月22日的回應
Vincent,Thank you for the 5-Star review of your recent stay with us. We thank you and truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 欠佳

Kevin

讚好：整潔度和職員與服務
不滿：住宿狀況
outdated rooms, lobby...rooms need repairs and carpet smells milldue.
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月23日的回應
Kevin,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 不錯

Michael

讚好：整潔度和職員與服務
window was open. room was muggy. Faucet on cold water is on backwards - room 225
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月22日的回應
Michael,Thank you for the rating of your recent stay with us. I will share your feedback with my team and correct the issues you had mentioned. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

4/10 欠佳

Arnold

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel is in very bad shape, untrained staff, old , not clean, and super for what they offer. I don’t recommend at all .
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月21日的回應
Arnold,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 優異

Chuck

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月19日的回應
Chuck,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

6/10 一般

Karen

商務旅客
讚好：職員與服務和設施服務
不滿：住宿狀況
Uncomfortable bed, broken commode handle, water in commode ran a few times during the night, refrigerator load, and burn marks on bureau. The hotel itself was okay but the room needs attention.
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月19日的回應
Karne,Thank you for the rating of your recent stay with us. I will share your feedback with my team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

6/10 一般

Bridget

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Hotel was old and a bit shabby, although somewhat renovated which helped the atmosphere; some areas looked a little dirty. The bedding and bathroom seemed clean though. One of our key cards wouldn't work but the other did so it wasn't a problem. Breakfast wasn't fancy, but we found it satisfactory and plentiful. We thought the coffee was good.
於 2024 年 3 月住了 3 晚
Joe.O 於 2024年5月16日的回應
Bridget,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

2/10 很差

JohnPaul

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Stolen jewelry
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年5月14日的回應
John Paul,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

6/10 一般

Udayan

於 2024 年 5 月住了 2 晚
Joe.O 於 2024年5月14日的回應
Udayan,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay more enjoyable, please let us know. Sincerely,Joe.O - General Manager

6/10 一般

Sherron

家人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
We stayed in the suite and we were pleasantly surprised at how spacious it was, but the decor is very outdated & some of the other guest seemed a little sketchy. Almost seemed like a shelter. I also didn't appreciate when i checked in tired & hungry that there wouldn't be any hot water in the morning.
於 2024 年 4 月住了 3 晚
Joe.O 於 2024年5月12日的回應
Sherron,Thank you for the feedback of your recent stay with us. I'm sorry that we had an issued with the hotel water in the morning there was an unexpected issue that was resolved several hours later. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

Donna

家人同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
You can smell weed in the hallways.
於 2024 年 5 月住了 2 晚
Joe.O 於 2024年5月11日的回應
Donna,Thank you for the rating of your recent stay with us. I will share your feedback with my team so they can use it as a coaching tool. We thank you and appreciate your feedback.Sincerely,Joe.O - General Manager

8/10 不錯

james (FREEHOLD)

讚好：職員與服務
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月8日的回應
James,Thank you for the taking the time to respond to our review. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Farooq

讚好：整潔度、職員與服務和住宿狀況
Great customer service
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月6日的回應
Farooq,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務和設施服務
The wifi was GREAT and bed was GREAT and the cost was great
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月3日的回應
Richard,Thank you for the 5-Star rating of your recent stay with us. I will share your kind feedback with my team. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

April

The carpet wasn’t shampooed and smelt like dog urine. I told the front desk.
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月3日的回應
April,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

6/10 一般

Holger (Michelstadt)

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月3日的回應
Holger,Thank you for the rating of your recent stay with us. If there is anything we could have done to make your stay more pleasant, please let us know. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

6/10 一般

Shamara (Snellville)

Bad: Suspect people in the lobby going through the cabinets. Front desk staff dressed and behaving like they’re at home. Hotel room smelling like urine. Hair in towels. Good: Clean room (outside of the urine smell). Comfortable bed. Slept like a baby! Parking is great! Nice restaurants nearby. Continental breakfast was good.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月2日的回應
Shamara,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool and correct the issues you encountered. Please accept my apologies. Joe.O - General Manager

6/10 一般

Suzette

伴侶同遊
讚好：整潔度
不滿：職員與服務
The night clerk last night was very rude .. I had to set him straight and then he wants to be nice .. like no one wants an attitude when checking in or for any matter
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月1日的回應
Suzette,I'm sorry that your stay wasn't what we hoped it would be. I will share this with my team and use it as a coaching tool. Please accept my apologies.Joe.O - General Manager

10/10 優異

Casandra

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月21日的回應
Casandra,Thank you for the 5-Star rating of your recent stay with us. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Richard (Staley)

Everything I wanted was present
於 2024 年 4 月住了 2 晚
Joe.O 於 2024年4月30日的回應
Richard,Thak you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Kendra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The area was perfect for my trip
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月29日的回應
Kendra,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we thank you for your business.Sincerely,Joe.O - General Manager

2/10 很差

Paul

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
DO NOT STAY HERE !! It is NOT SAFE. HOTEL has become a welfare residence. We booked a 4 night stay and barely slept. Upon arrival the smoke detectors were blasting, someone burned their clothes in the dryer. Both elevators were out of service, last 2x times we stayed the left elevator was also out of service. Guess they refuse to repair it. The room was below basic, with a door that didn't lock correctly, a window that also stayed apart, and a shower curtain that would roll down because the bar was bent. We asked for another room, but was told they were full and the only other room was on top floor. We checked out the next day and relocated to the SpringHill suites down the road.
於 2024 年 4 月住了 4 晚
Joe.O 於 2024年4月28日的回應
Paul,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and make the necessary changes that you had mentioned in your review. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 優異

Diane

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月28日的回應
Diane,Thak you for the 5-Star rating of your recent stay with is. We are thrilled that you enjoyed you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Rod

讚好：整潔度
於 2024 年 4 月住了 2 晚
Joe.O 於 2024年4月28日的回應
Rod,Thank you for 5-Star Rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Matthew

讚好：整潔度、職員與服務和住宿狀況
Great stay was upgraded to suite
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年4月25日的回應
Matthew,Thank you for the 5-Star review of your recent stay with us. We are delighted that you enjoyed your stay and we appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

Karen J

讚好：整潔度、職員與服務、設施服務和住宿狀況
Given two keys..One never work! Ice machines on floors do not work! If I didnt mind the smell of marijuana it could have been a problem!!!!!
於 2024 年 2 月住了 3 晚
Joe.O 於 2024年4月25日的回應
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool, we thank you for your business.Sincerely,Joe.O - General Manager

8/10 不錯

Karen J

讚好：整潔度、職員與服務、設施服務和住宿狀況
You are given two keys..One of them never work! Ice machines on each floor does not work! If I didnt mind the smell of marijuana it could have been a problem!
於 2024 年 4 月住了 2 晚
Joe.O 於 2024年4月25日的回應
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

4/10 欠佳

Jessica

讚好：整潔度
.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月24日的回應
Jessica,I'm sorry that your stay wasn't what we hoped it would be. If there was anything we could have done to make your stay more enjoyable, please let us know. Once again, please accept my apologies.Sincerely,Joe.O - General Manager

10/10 優異

Marty

讚好：整潔度、職員與服務、設施服務和住宿狀況
All good except for pillows, much to hard
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月23日的回應
Marty,Thank you for the 5-Star rating of your recent stay us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 欠佳

RONNY

家人同遊
不滿：整潔度、設施服務和住宿狀況
Elevators not working and for some reason they cannot get anyone to come in for 4 days or so. That’s ridiculous. When you have knee issues and you need to have a working elevator in your hotel I don’t think is too much to ask.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月22日的回應
Ronny,I am so sorry that you had an issue with our elevators. Both of our elevators went down at the same time and required parts to be issued. Please accept my deep apologies.Sincerely,Joe.O - General Manager

10/10 優異

Escorioni

商務旅客
讚好：職員與服務
不滿：整潔度和設施服務
.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日的回應
Escorioni,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager

2/10 很差

Sandra

不滿：整潔度
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月18日的回應
Sandra,I'm sorry that your stay wasn't what we hoped it would be. I will share you rating with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 不錯

Carolina

於 2024 年 4 月住了 2 晚
Joe.O 於 2024年5月7日的回應
Carolina,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay better, please let us know.Sincerely,Joe.O - General Manager

10/10 優異

Jorge

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月7日的回應
Jorge,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

Tiffany

讚好：整潔度
不滿：職員與服務
There was out of order elevators there. Also, not enough vending machines on each floor.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日的回應
Tiffany,Thank you for the rating of your recent stay with us. We have fixed one elevator, and the second elevator is due back in service in the next week. My apologies for the issue you encountered with the elevators.Sincerely,Joe.O - General Manager

10/10 優異

Melvin

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日的回應
Melvin,Thank you for the 5-Star rating of your recent stay with us. We thank you and truly appreciate your business.Sincerely,Joe.O - General Manager

6/10 一般

Sandra

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Joe.O 於 2024年4月17日的回應
Sandra,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay more enjoyable, please call the hotel directly and ask for the General Manager.Sincerely,Joe.O - General Manager

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日的回應
Brian,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Kaye

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月4日的回應
Kaye,Thank you for the 5-Star review of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

Rich

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Our room was next to the elevator 👎
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月15日的回應
Rich,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us. In the future, please let the front desk know you want to be away from the elevator during the check in process. We thank for your business.Sincerely,Joe.O - General Manager

8/10 不錯

Christ-Ann

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月12日的回應
Christ-Ann,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Kathleen

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月30日的回應
Kathleen,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 優異

Fallon

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great weekend stay. Clean, complimentary breakfast & friendly staff. Close to the mall, stores & restaurants. Highly recommend
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月8日的回應
Fallon,Thank you for the 5-Star rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

Alice

家人同遊
讚好：整潔度、職員與服務和住宿狀況
c'était propre et tranquille
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年4月8日的回應
Alice,Thank you for the rating and feedback of your recent stay. We are happy that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 欠佳

malathi

家人同遊
The toilet flush was not working
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月6日的回應
Malathi,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with the team and address the issue you experienced. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 優異

Manoj

讚好：整潔度、職員與服務和住宿狀況
Cleanliness, comfortable, affordable.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月4日的回應
Manoj,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯

ritesh

商務旅客
不滿：住宿狀況
Break Fast food Average. Hotel is safe and clean but still bathroom need more clean overall hotel is best for soletraveler
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年4月1日的回應
Ritesh,Thank you for the rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 欠佳

Guy

不滿：職員與服務和住宿狀況
The front desk staff was not friendly. The continental breakfast was too limited. Housekeeping was fair. The heater part was coming apart
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年4月1日的回應
Guy,Thank you for the feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager