Boston Gas House Basin Hotels

"We enjoyed our stay at the house, it was a perfect spot for a small gathering for our daughter’s baby shower. The owners are very responsive to all of our questions we had."

"Staff was amazing"

"The inn is lovely and spotless and charming My room perfect The staff is professional and warm and really helpful The old town of Marblehead is magical Especially in a winter wonderland Can’t wait to go back "

"Great location, clean and comfortable, responsive host. Overall, a terrific stay. "

"Charming, historic, great location, shopping and restaurants very close."

"Location is amazing and the condo itself was perfect. Lots of room, beautifully appointed and decorated. So comfortable for us. Perfect!"

"Loved the theme, location, spacious, clean. Warm! It got chilly while we visited and our apt was so cozy "

"The house was amazing! I’ve never stayed at such a well stocked rental!! "

"Never given instructions on how to find the right door to the multiple housing unit. We arrived Friday, got ready to explore Salem for the night, as we all took showers to get ready for a fun night, realized the hot water was not working right-We thought that since it’s such an old place, maybe it would just take a bit for the hot water to heat up. We also repeatedly pushed the buttons for the thermostat, and thought it would just take a bit of time to warm up. It did not. We went to bed in sweatpants and sweatshirts and coats, and woke up in the morning to a 48 house. As we got up in the morning to take showers, we realize there was absolutely no hot water and we were already freezing to death because of no heat. But our day still had to go on so we had to push through and take ice showers. After I texted the host and told them about the problems, they said they would try to get someone out to fix it but she was having trouble finding someone. At first, she offered a refund for our entire stay. That changed though-any kind of refund for the inconvenience of freezing for two days was denied. The heat and hot water heater were fixed by 7-ish Sat. night. We have been home for 3 weeks now going back-and-forth repeatedly ask or some sort of refund, but they simply don’t care. I do not recommend anyone staying at this place. Location is bad if Salem is your destination(20 min uber) If something goes wrong, you won’t get any of your money back."