「The hotel is very old and needs updates. We booked our room a year ahead for our son's marriage and told the front desk we would arrive after the wedding for check-in. After the check-in, we realized our room did not have A/C which we reported to the front desk. They said they were unable to move us to another room so brought us a fan that only worked when the cord was placed a certain way. It was the worst night of sleep ever and upon checkout the only phrase was "I'm sorry" - not how can...