Staff was friendly and helpful! Our room was clean and included a fridge, microwave, and coffee maker. We had a balcony with an extra locking mechanism for safety and we could see the pool from our room. Even though we did not use the pool during our stay, it looked clean and inviting. This hotel is very conveniently located to all the Ripely Attractions, shopping on the strip, and several restaurants. It is right next door to the Ripley Aquarium! The hotel is a little dated, but we can tell a lot of work and care has been put into maintaining the property, so it doesn’t look “outdated,” and much as it had an older charm. We look forward to staying again upon our next chip to Gatlinburg!