Geisingen Hotel with Pool

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"We had a wonderfully relaxing stop. Well positioned for the train station and for exploring the area on the train. The room was very comfortable and clean, the pool area very inviting and the breakfast had a good variety. The family run establishment would do everything they could to make the stay more comfortable if you asked them. Not the hotel’s fault - but note that although it looks like there are lots of establishments around for dinner they don’t necessarily follow the hours you see on the internet. The hotel did have to help us out one night when all the restaurants had closed early since they were not so busy. I would recommend going out early to eat."