大堂
查看供應

高原雲頂世界渡假村酒店的評價

2.5 out of 5
高原雲頂世界渡假村酒店
Genting Highlands, Genting Highlands, Pahang

評價

7.6

不錯

10 分評分，優異；242 則評價中有 53 則" "
8 分評分，不錯；242 則評價中有 110 則" "
6 分評分，一般；242 則評價中有 49 則" "
4 分評分，欠佳；242 則評價中有 24 則" "
2 分評分，很差；242 則評價中有 6 則" "

7.8/10 

整潔度

7.6/10 

職員與服務

6.8/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

LOK YI

讚好：整潔度、職員與服務和客房舒適度
於 2020 年 1 月住了 1 晚
Social Care 於 2020年2月27日的回應
Dear Lok, Thank you for your review. We will appreciate if you can to tell your experience with us. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒
於 2019 年 9 月住了 2 晚

8/10 不錯

EE PING

讚好：整潔度和住宿狀況
Simple comfort with no extras at a fairly expansive price charged by Genting Resort World. Location is convenient as it is located within the Genting Resort World complex.
於 2019 年 10 月住了 1 晚

6/10 一般

真實旅客

如果帶行動不便坐輪椅的老人就不太方便，沒有wifi,沒有冷氣，只有扶手電梯過對面商場及賭場，整體來說沒有要求的只是借宿一晚是可以的
於 2019 年 7 月住了 1 晚

10/10 優異

zee heung (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

6/10 一般

william

不滿：職員與服務
於 2019 年 7 月住了 1 晚

8/10 不錯

Yee

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
空氣清新，附近很多玩樂飲食，四通八達，最特别是房間内的吊扇，很有懷舊感，整座酒店都保安嚴密，安全感十足。
於 2019 年 3 月住了 2 晚

10/10 優異

ALLIE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
完美的體驗
Very good !
於 2017 年 10 月住了 1 晚

4/10 欠佳

Gu (Shanghai, China)

不滿：住宿狀況和客房舒適度
就是一连锁旅店
为了把人都赶去赌场游乐场，酒店确实不能算好，何况我们去云顶也不是为了睡觉的。你说呢

6/10 一般

真實旅客

讚好：整潔度和客房舒適度

6/10 一般

真實旅客

8/10 不錯

Chun Kay Simon (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一定再来。
地點交通方便 員工有禮貌,一般所需都齊全，早餐豐富，直得入住.

6/10 一般

真實旅客

不滿：住宿狀況和客房舒適度
Average
The room looks dilapidated. Too expensive! Not reasonable price.

10/10 優異

lim (kuching)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
赞
非常方便...

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Tiffany (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
景色佳
飯店整潔，佈置典雅

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
去云顶，就不纠结住宿了
酒店在云雾里，床单的卫生情况值得商榷。

8/10 不錯

宗 (北京)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
去云顶赌场很方便
去云顶赌场很方便

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間舒適
酒店房間舒適，地點適中，自助早餐亦算豐富，工作人員態度友善！

8/10 不錯

Kevin Ho (Taiwan)

讚好：職員與服務和客房舒適度
服務不錯
有變型金鋼的活動 所以一早到晚都會聽到那變型金鋼的音樂 只要一開窗就聽得到 不開窗 沒空調 所以只好讓他吵喔 床的正上方有一個懸掛式的大電風扇 就在床的正上方 轉動時中軸還會看到些唯晃動 躺在床上睡時 還會有些許的擔心會不會掉落 但這電扇在床的正上方 就多感到多很多壓力 當在睡覺時 其他的大至上都不啥問題

8/10 不錯

真實旅客

＾＾
＾＾

4/10 欠佳

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Barbara

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
於 2023 年 10 月住了 3 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 優異

SOH

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
Social Care Team 於 2023年7月19日的回應
Dear Soh,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 優異

Khoo Koh

讚好：職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 4 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 不錯

Lian peng

於 2022 年 12 月住了 2 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 不錯

ELIANA (PUNGGO CENTRALL)

於 2023 年 3 月住了 2 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

2/10 很差

Xun Jie

家人同遊, 伴侶同遊
不滿：職員與服務和住宿狀況
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
於 2023 年 2 月住了 3 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 一般

Hee Kyung

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
여러모로 불편했던 호텔
우선 룸에서는 와이파이가 없어서 와이파이를 사용하려면 호텔 로비로 내려가야하는 점이 가장 불편합니다. 우리가 묵었던 룸의 창문이 꼭 닫히질 않아 차고 축축한 공기가 계속 유입되어 지내기가 불편했습니다. 이불에서 퀴퀴한 냄새가 나서 불쾌했습니다. 체크인 과정이 너무 복잡합니다. 완전한 모바일 시스템도 아니고 프런트 직원의 도움을 받아야하는 것도 아니라서 프런트에서 회원등록하고 다시 키오스크로 가서 다시 체크인해야하고, 너무 복잡하고 번잡했습니다. 또한 Food Factory의 아침식사 뷔페는 절대적으로 추천하지 않습니다. 먹을 것도 없고 어수선하고 비위생적이고.
於 2023 年 2 月住了 1 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 不錯

Gek Choo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Big room
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 優異

theresia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
with family
better than first world actually, but the service from the hotel is just not friendly. even no wifi here. it sucks nowadays don't have wifi at hotel.
於 2022 年 12 月住了 5 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

10/10 優異

Jashveerdeep Singh

Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

6/10 一般

真實旅客

家人同遊
A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
於 2022 年 12 月住了 1 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 不錯

Lim

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
於 2022 年 12 月住了 3 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 一般

Eng Keen

於 2022 年 12 月住了 1 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 不錯

WEI RE

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall was great. Too noisy no sounds proofing
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

4/10 欠佳

Looi

於 2022 年 10 月住了 1 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

4/10 欠佳

真實旅客

讚好：整潔度
不滿：職員與服務和客房舒適度
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
於 2022 年 10 月住了 2 晚
Social Care Team 於 2023年11月23日的回應
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 不錯

真實旅客

於 2020 年 3 月住了 2 晚
Social Care 於 2020年3月23日的回應
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
於 2020 年 3 月住了 2 晚
Social Care 於 2020年3月23日的回應
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

6/10 一般

Mohammed (Saudi Arabia)

Not
於 2020 年 1 月住了 1 晚
Social Care 於 2020年2月27日的回應
Dear Mohammed, Thank you for your review. We will appreciate if you can to tell your experience with us. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

8/10 不錯

Rebecca

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚
Social Care 於 2020年2月27日的回應
Dear Rebecca, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 優異

真實旅客

於 2019 年 12 月住了 2 晚

4/10 欠佳

TWTYK

伴侶同遊
讚好：設施服務
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

4/10 欠佳

Jen

親子同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Absence of signage and info counter
When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
於 2019 年 11 月住了 1 晚

6/10 一般

Boon Cheang

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2019 年 11 月住了 1 晚

6/10 一般

Isra

讚好：職員與服務
Good location, a little old - need renovate + NEED WIFI in room
於 2019 年 10 月住了 3 晚