Hamburg German Customs Museum Hotels

"Great spot. Our only gripe about this otherwise excellent place to stay was that the bar staff refused or were unable to serve hot drinks when we looked for a late evening nightcap and one of us wanted a herbal tea (along with a schnapps!). The excuse was that there are tea and coffee making facilities in the room but that simply is not credible for this class of hotel. "

"The hotel is always great. The location is perfect and the beds are comfortable. I love the shower, the small mini bar and the amenities. I think this is my favorite little hotel. However, this trip was irritating. I stopped by at 11am to drop my bags. I had a show at 1pm. A security personal stopped me saying the hotel had been reserved and I could not enter. Even to just drop my bag. I asked him if there was somewhere nearby I could leave my items and he said ‘I don’t know’ very rudely. Nowhere in my booking information did it say the hotel was not accessible until 2. I did an online check in, it asked what time I was arriving, I selected 11am and there was nothing mentioned. I luckily had stayed at another hotel in the area the nights before so I took my bags all the back to my former hotel. I would have actually left them there to begin with, had I known. They could have at least offered to tag my bag and take in on to the luggage room when I came by. Or apologized that I could not enter. I was met with hostility. Now, the person that checked me in was kind, the room was still fine. But the way I was treated was not fair. I usually get in before noon, and now I wonder if there will be more instances like this. Due to this, I will probably go to the hotel next door instead. "

"Clean, in good order."

"room was clean, quiet and very comfy. great staff. nice place to stay trust me!"

"Friendly staff"

"Ich hatte einen sehr angenehmen Aufenthalt. Alles war sehr lieb und freundlich, und ich habe mich sofort willkommen gefühlt. Die Aussicht aus dem Hotelzimmer war wirklich schön. Das Personal war sehr, sehr freundlich und das Zimmer sauber, nur ein bisschen kalt war es. Insgesamt sehr empfehlenswert 😊"

"Everything was great"

"Good position, clean room friendly staff"

"Friendly staff"