Very friendly and quick check-in. The bed and pillow, however, left much to be desired. The light switches are positioned on the headboard and have a blue glow in the OFF position. It's quite annoying to sleep with a blue glow right above your head. Recommended that you bring an eye mask. In addition to the light, the ONE pillow was small and lumpy. No support. Felt cheap. Overall, it was not a very comfortable night's sleep. But aside from this, the room was in good and clean condition.