Unfortunately I was not able to eat at their facility, it was full.The rest was was excellent
Robert
於 2023 年 9 月住了 1 晚
10/10 優異
Odin
伴侶同遊, 商務旅客
2023年10月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
quiet place with decent parking and nice staff
Odin
於 2023 年 10 月住了 1 晚
2/10 很差
David
2023年9月13日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Very disappointed, won’t stay there again.
Having stayed at L’Orée des Vignes for about 10 years we were looking forward to stay again as it is halfway on our journey from the UK to Italy and we didn’t expect any changes.
The first problem arose when we expected to pay the remainder when we arrived. We didn’t recognise any of the management who told us they had not received the deposit so we would have to pay the full amount. Then when we were shown to our room it had only a double bed and a temporary small temporary bed. We told them we had requested a twin bedded room but they denied any notice of this. We then showed them a copy of our request and they said they had not received this. They said they could do nothing about this as the hotel was full. They suggested using the smaller bed which in fact appeared to have been used also there were some hairs on the sheets.Then the shower was blocked so the water drained away very slowly.
We now assumed that there had been a change in the management and the young lady who seemed to be in charge treated us almost with contempt.
Before you needed a number to enter both the hotel and car park after 10 pm so you felt more secure, but not any more.
It appears there must have been a breakdown in communication between the hotel and Hotels.com as the description of the rooms was quite different between the
hotel and Hotels.com.
We certainly will not be staying there in the future and would not recommend it to anyone.
David
於 2023 年 9 月住了 1 晚
8/10 不錯
John
2023年8月7日
讚好:設施服務和住宿狀況
The hotel was very nice. The restaurant left something to be desired. Plan ahead to eat better elsewhere.
John
於 2023 年 8 月住了 1 晚
10/10 優異
Elisabeth
2023年8月6日
Elisabeth
於 2023 年 8 月住了 1 晚
10/10 優異
Björn
2023年7月24日
Björn
於 2023 年 7 月住了 1 晚
8/10 不錯
Peter
2023年7月12日
Peter
於 2023 年 7 月住了 2 晚
8/10 不錯
Alison
2023年7月4日
The hotel is very modern with a n efficient and friendly receptionist, who was very helpful at sharing contacts for local restaurants. The hotel seems popular as a conference venue.
Our room was spotlessly clean with good bed and shower.
There was plenty of safe off street parking and 2 EV chargers. You need to ask for the carpark gate code if you go out for an evening meal!!
We traveled with 2 small dogs and they were welcomed.