Springfield Go Ape - Treetop Adventure Hotels

"Awful service. The room had a bad smell & they did nothing about it saying it’s because the AC hasn’t been running prior to check in. I requested an extra towel and they never brought it to my room. I’m expecting someone to reach out to me about this experience "

"The room was clean"

"I booked a room with a walk in shower. I was given a room with bath tub. I fell in a bath tub before when i was younger and it was a painful experience. I called front desk right away to ask why am getting something else than what booked. His response was let me see what i can do and call you back. He never did. I consider this poor customer service. Also yesterday Friday Housekeeping got into my room mid day after knocking once and not waiting to be allowed in. I was in there. I asked for towels and said she should not do the room. When she brought the towels she didnt knock in. She walked in to put the towels and even started picking up trash. I feel my privacy was invaded. Overall not a positive experience."

"Clean room, friendly staff and very convinient. "

"I wanted a first floor room but we were told the first floor was for pet owners. Due to our concerns we went to the second floor. I think having an entire floor available for pet owners seems excessive. Perhaps reserving some "Pet Free" rooms for other clientele wanting a first floor room would be a better option for all. "

"Clean room with a great bed. The lobby looked very nice and the staff was great. My only issue was that someone knocked on the door at 1030 and we told them we were still there. Around 11 they started vacuuming right outside our door. Check out wasn't until 12. "

"The house was beautiful and we loved the location. There was a driveway that fit multiple vehicles, which was an added bonus in this small town. We’d definitely return! "

"I didn’t realize that my husband and I couldn’t get to the living area due to a steep spiral staircase. I assumed there was another way inside. The host sent 2 links the day we were supposed to check in which I was not able to open. Her response to any inquiries was days later. I asked if we could be refunded but she said I would need to contact VRBO. Will we get a refund?"

"This stay was overall great. The only negative thing to say is that the unit is on the ground level of a large shared home with multiple units. This made the noise level from above and next door a little disruptive. However, the host was quick to remedy the problems we encountered which were very few. I was pleasantly surprised with the availability of things in the home. The kitchen was very well stocked with everything we needed. The laundry room had laundry detergent, there was shampoo and conditioner in the bathroom, extra heaters in the laundry room and they had good toilet paper which is rare lol. I would absolutely stay here again."