View from property

Reviews of Sanctuary Cove Villas

4.5 out of 5
Sanctuary Cove Villas
Masthead Way, Hope Island, QLD

Reviews

6.6
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 3 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view but....
Property was very badly maintained and dirty. Everything was old and in need of repair
Response from Manager on 10 Jun 2016
The property is not a new property and is described as an elegant comfortable family home. It is in a spectacular location and is priced according to the age and location. You can have newer homes in Sanctuary Cove, however they are priced at $700 to $800 per night. Our average rate is below $380 per night and is great value for the value of the property. Every body has a different perspective, as we have many regular guests who stay with us several times during the year. We note your comments on the cleaning, we will revisit the cleaning issue as our housekeeping work very hard to maintain the property to a high standard. We are sorry that you did not enjoy the stay.

4/10 Poor

Brett, Australia - QLD - Townsville

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Sarah, New Zealand - Canterbury

Disliked: Staff & service, property conditions & facilities
Facilities: Run-down; Value: Average price; Service: Bad; Cleanliness: Tidy;

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service

6/10 Okay

pramila, Australia - VIC - Melbourne

Disliked: Cleanliness, staff & service
clean the pool pls before guests arrive.very poor condition of the decking facing water

10/10 Excellent

Sally, Australia - VIC - Melbourne

Liked: Staff & service, property conditions & facilities
Facilities: Good, Place needs some updating; Service: Good; Cleanliness: Tidy, Oven & toaster were dirty; Good having a buggy to get around.

8/10 Good

Andrew, Hong Kong

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Basic; Cleanliness: Pleasant;

6/10 Okay

maree, Australia - QLD - Brisbane

Liked: Property conditions & facilities
Facilities: Good; Value: Unreasonable; Service: Sufficient; Cleanliness: Clean; extremely poor maintenance on outside areas