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Reviews of Hotel Casa Roland Golfito Resort

3.5 out of 5
Hotel Casa Roland Golfito Resort
American Zone, Golfito, Puntarenas

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 441 reviews" "
Rating 8 - Good. 138 out of 441 reviews" "
Rating 6 - Okay. 50 out of 441 reviews" "
Rating 4 - Poor. 14 out of 441 reviews" "
Rating 2 - Terrible. 9 out of 441 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Roy, Heredia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El hotel es bueno, silencioso, se notan las habitaciones un poco descuidadas. Como usuario Gold no recibí ni upgrade ni crédito de $10 que se habían indicado en la reservación. La habitación muy oscura y el AC defectuoso.
Stayed 1 night in Apr 2024
Response from Hotel Casa Roland Golfito on 29 Apr 2024
Hola Roy, lamento que tu experiencia en Casa Roland Golfito no haya cumplido con tus expectativas. Tomaremos nota de tus comentarios para mejorar nuestros servicios. ¡Esperamos verte de nuevo pronto!

10/10 Excellent

George E

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Hotel Casa Roland Golfito on 29 Apr 2024
We appreciate your opinion about Casa Roland Golfito. We hope to see you again soon at Casa Roland Golfito!

8/10 Good

Rosaura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind and the hotel is good located in Golfito.
Stayed 1 night in Apr 2024
Response from Hotel Casa Roland Golfito on 19 Apr 2024
Thank you for staying with us! We are pleased to know that you had a great time at our hotel.

10/10 Excellent

cliff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best lodging in Golfito
Stayed 1 night in Apr 2024
Response from Hotel Casa Roland Golfito on 9 Apr 2024
Thank you for your review, Cliff. Casa Roland Golfito is indeed a top choice in the region. Your positive feedback is appreciated.

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area and how nice and peaceful it was compared to Jaco. Love seeing the birds flying around and the jungle.
Stayed 7 nights in Mar 2024
Response from Hotel Casa Roland Golfito on 2 Apr 2024
Thank you for sharing your experience at Casa Roland Golfito! We're glad you enjoyed the peaceful pool area and the beautiful surroundings with birds and jungle. We hope you had a relaxing stay .

10/10 Excellent

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The air conditioning in our room worked but was an older unit so made a lot of noise. The pool is beautiful and clean. The food in the restaurant on the grounds was not as good as it has been and we have stayed there for the last 5 years.
Stayed 1 night in Mar 2024
Response from Hotel Casa Roland Golfito on 18 Mar 2024
Thank you for your detailed review of Casa Roland Golfito. We are glad you enjoyed the large pool. We are working to change the air conditioners little by little. We will work to improve our restaurant options for an even better experience next time. We are hoping to welcome you soon!

6/10 Okay

Grayson

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean. Maintenance replaced the hair dryer promply as it did not work. No hand rowels, only 2 bath towels. Restaurant was expensive and only average quality. No pizza bar as advertised. Breakfast was ok.
Stayed 1 night in Mar 2024
Response from Hotel Casa Roland Golfito on 18 Mar 2024
Hello Grayson, thank you for sharing your experience at Casa Roland Golfito. It's great to hear that the room was clean and that maintenance was prompt in replacing the hair dryer. We appreciate your feedback on the restaurant and breakfast as we are always working to improve. We will address the issues with the hand towels and pizza bar advertisement. Thank you for choosing Casa Roland Golfito.

4/10 Poor

Arthur

Liked: Cleanliness
Very pretty property that isn’t kept up well. Had maintenance for plumbing issues twice. Toilet ran constantly. It basically screamed 24/7
Stayed 2 nights in Mar 2024
Response from Hotel Casa Roland Golfito on 14 Mar 2024
Thank you for sharing your feedback, Arthur. We are sorry to hear about the maintenance issues you encountered at Casa Roland Golfito. Your comments will be shared with our team to address these concerns promptly. We appreciate your review and hope to have the opportunity to better serve you in the future.

10/10 Excellent

George W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent value. We enjoyed our stay at this hotel, which was like an expensive resort at a great non-resort price. Definitely look forward to staying again when we're back in Golfito.
Stayed 1 night in Feb 2024
Response from Hotel Casa Roland Golfito on 12 Mar 2024
Thank you for your review, George W. We are delighted to hear that you enjoyed your stay at Casa Roland Golfito. Your feedback about the value and resort-like experience is greatly appreciated. We look forward to welcoming you back on your next visit to Golfito.

2/10 Terrible

Nathaniel

Stayed 1 night in Mar 2024
Response from Hotel Casa Roland Golfito on 2 Apr 2024
Gracias por haberse alojado con nosotros!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful hotel resort with very large pool and breakfast included. The artwork throughout the hotel is amazing.
Stayed 1 night in Mar 2024
Response from Hotel Casa Roland Golfito on 6 Mar 2024
Thank you for sharing your experience at Casa Roland Golfito! We are happy that you liked the hotel, we hope to see you here on your next visit.

8/10 Good

Jeff

Stayed 3 nights in Feb 2024
Response from Hotel Casa Roland Golfito on 26 Mar 2024
Gracias por haberse alojado con nosotros!

10/10 Excellent

JOHN

Stayed 3 nights in Feb 2024
Response from Hotel Casa Roland Golfito on 6 Mar 2024
¡Gracias por compartir tu opinión sobre Casa Roland Golfito! Es genial saber que cumplimos sus espectativas. Agradecemos tu amabilidad al dejar esta reseña. ¡Esperamos verte de nuevo pronto!

8/10 Good

tejas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Solid 3 star hotel that needs better maintenance.
Friendly and helpful staff. But the rooms need to be better maintained. We had to see 4 rooms because the first room had very poor wifi. The second room had no safe, the third had poor lighting and air conditioning. Finally, we chose the room with good wifi, near the reception area, good AC cooling, and the staff brought in two reading lamps and transferred a safe over from another room, but it wasn’t bolted in. Lastly, the TV was not a smart TV, so we couldn’t watch international news in English, and cable TV had only 4 English channels. Our bathroom sink had a leaky hot water faucet, so the staff merely shut it off at the bottom. It served the purpose when we needed hot water. The food was tasty, and service really good.
Stayed 2 nights in Feb 2024
Response from Hotel Casa Roland Golfito on 6 Mar 2024
Thank you for sharing your experience at Casa Roland Golfito. We are sorry to hear that the room did not meet your expectations, we will take your comments into account to improve.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel es lindo . El área de piscinas es hermosa y el restaurante muy bueno con comida internacional .
Stayed 2 nights in Feb 2024
Response from Hotel Casa Roland Golfito on 22 Feb 2024
¡Gracias por haberse alojado con nosotros!

4/10 Poor

Elizabeth

Stayed 1 night in Feb 2024
Response from Hotel Casa Roland Golfito on 22 Feb 2024
¡Gracias por haberse alojado con nosotros!.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faulty advertising
A little disappointing. The standard room is not the square footage advertised. It's small. Had to upgrade to a suite for the second night. TVs are small and far away. Wifi in the rooms is very weak. The lower floor is a little dungeon-like. But the gym and the pool across the street are huge.
Stayed 1 night in Feb 2024
Response from Hotel Casa Roland Golfito on 22 Feb 2024
Thank you for staying with us! We apologize for the different situations you had with the rooms, we will try to improve to provide better service.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please forgive me; her name escapes me at check in. She was so welcoming. The same with the staff at breakfast. They engaged in conversation with you were very helpful. The customer service at this hotel was extremely excellent. The staff are professional kind outgoing and welcoming. The hotel itself is clean and well laid out. If you choose not sight see you can spend a great day enjoying the pool and all the hotel has to offer. Thank you for a wonderful stay.
Stayed 1 night in Jan 2024
Response from Hotel Casa Roland Golfito on 31 Jan 2024
¡Thank you for staying with us! We are pleased to know that you had a great stay with us, we hope to see you here on your next visit.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice updates and good service
Enjoyed our 3nights everything was good. The only complaint we had was one dinner we ordered was not as described. Babbyback ribs. The potatoes were not cooked the corn was discussing. The service was great. Breakfast could be a little more real meat and healthy bread choices. But it was still good. Service at the pool was fun and friendly. Love the new venue. We come once a yr. for a get away. Truely enjoyed this trip.
Stayed 3 nights in Jan 2024
Response from Hotel Casa Roland Golfito on 30 Jan 2024
Thank you, Phillip, for your review of Casa Roland Golfito. We're glad to hear that you enjoyed your 3-night stay and that the service was great. We apologize for the issue with your dinner, and we'll address it with our staff. We appreciate your feedback regarding breakfast and will take it into consideration for improvement. It's great to hear that the service at the pool was fun and friendly. We look forward to welcoming you back for another getaway next year.

8/10 Good

Gabriel, North Port

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Hotel Casa Roland Golfito on 30 Jan 2024
Gracias por haberse alojado con nosotros!

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Hotel Casa Roland Golfito on 22 Feb 2024
¡Gracias por haberse alojado con nosotros! Nos complaces saber que cumplimos sus expectativas.

10/10 Excellent

Claudio

Stayed 1 night in Dec 2023
Response from Hotel Casa Roland Golfito on 13 Jan 2024
Gracias por haberse alojado con nosotros!

8/10 Good

C A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with great potential
In overall is a nice place. Has good amenities and the rooms are very comfortable. A few things could be improved like: There was REALLY BAD WiFi signal from the rooms in the lower ground floor. Something like this could be fixed with a repeater. The restaurant took around 30 minutes to deliver us dinner. Then 10 minutes to take our bill. Food was good but very slow service. In overall, my family enjoyed and will probably be back when staying in town. Those two little details didn't matter much but could be improved so the service is 10/10
Stayed 1 night in Dec 2023
Response from Casa Roland Golfito on 12 Dec 2023
Thank you for staying with us! Your comment is very important to us, we are already working on the Wi-Fi to improve it.

10/10 Excellent

Edier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Casa Roland Golfito on 12 Dec 2023
Gracias por haberse alojado con nosotros!

6/10 Okay

Franklin

Liked: Staff & service
La relación costo-beneficio no es la mejor. El lavatorio no tenía agua fría, el televisor era demasiado pequeño para el tamaño del cuarto y no había un refrigerador pequeño en el cuarto. El dormitorio si tiene un tamaño bastante cómodo.
Stayed 2 nights in Dec 2023
Response from Tu equipo de Casa Roland Golfito. on 26 Dec 2023
Gracias por haberse alojado con nosotros! Lamentamos mucho escuchar que su experiencia en Casa Roland Golfito no fue satisfactoria. Tomamos nota de sus comentarios y los transmitiremos a la administración del hotel para que puedan tomar las medidas necesarias. Valoramos sus comentarios y nos disculpamos por las molestias causadas durante su estadía. Esperamos que le den una oportunidad para mejorar su experiencia en el futuro. Gracias por compartir sus comentarios con nosotros.

4/10 Poor

Marvin

Disliked: Staff & service, amenities, property conditions & facilities
Rooms downstairs are awful, too dark and damp rooms . On first floor the rooms are nice.
Stayed 1 night in Nov 2023
Response from Tu equipo de Casa Roland Golfito. on 26 Dec 2023
Tomamos nota de sus comentarios y los transmitiremos a la administración del hotel para que puedan tomar las medidas necesarias. Valoramos sus comentarios y nos disculpamos por las molestias causadas durante su estadía. Esperamos que le den una oportunidad para mejorar su experiencia en el futuro. Gracias por compartir sus comentarios con nosotros.

6/10 Okay

kenneth

Stayed 1 night in Nov 2023
Response from Tu equipo de Casa Roland Golfito. on 26 Dec 2023
Gracias por haberse alojado con nosotros!

10/10 Excellent

miguel

Stayed 1 night in Nov 2023

8/10 Good

María del Mar

Travelled with family
Liked: Cleanliness
I dont like the break fast
Stayed 1 night in Nov 2023

10/10 Excellent

Justin, ALBUQUERQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Casa Roland and stay here often.
Stayed 1 night in Oct 2023

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Raquel

Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service
Check in was a breeze. Rooms are in good condition. Close to the Marina and to the duty free zone
Stayed 1 night in Sep 2023
Response from Hotel Casa Roland Golfito on 2 Sept 2023
Thank you for your visit.

4/10 Poor

Jose Alejandro Carvajal

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A/c Mamés a lot of noise ! It’s old they should change it
Stayed 1 night in Aug 2023
Response from Hotel Casa Roland Golfito on 27 Aug 2023
Thank you very much for your visit, we will take your comment into account for our continuous improvement

10/10 Excellent

Esteban

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 2 nights in Jul 2023
Response from Hotel Casa Roland Golfito on 11 Aug 2023
Gracias por su visita, le esperamos en uno aproxima ocasión.

10/10 Excellent

Hansel

Stayed 2 nights in Jul 2023
Response from Hotel Casa Roland Golfito on 11 Aug 2023
Gracias por su visita, le esperamos en una aproxima ocasión.

8/10 Good

Vianka

Stayed 1 night in Jul 2023
Response from Hotel Casa Roland Golfito on 11 Aug 2023
Gracias por su visita, le esperamos en una aproxima ocasión.

10/10 Excellent

Rafael

Stayed 2 nights in Jul 2023
Response from Hotel Casa Roland Golfito on 11 Aug 2023
Gracias por su visita, le esperamos en una aproxima ocasión.

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2023
Response from Hotel Casa Roland Golfito on 6 Jul 2023
Thanks for your visit.

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Was amazing trip..
Stayed 3 nights in Jun 2023
Response from Hotel Casa Roland Golfito on 6 Jul 2023
Thanks for your visit.

10/10 Excellent

Marta

Stayed 2 nights in Jun 2023
Response from Hotel Casa Roland Golfito on 24 Jun 2023
Gracias por su visita, le esperamos en una próxima ocasión.

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Casa Roland Golfito on 19 Jun 2023
Gracias por su visita, le esperamos en la próxima ocasión.

4/10 Poor

Joan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel needs updating. Beds are uncomfortable mini fridge didn't work no coffee pot in the room. Free breakfast was horrible. No coffee before 7am. Golfito has no attractions very boring. We booked 5 nights left after 2
Stayed 5 nights in Jun 2023
Response from Hotel Casa Roland Golfito on 19 Jun 2023
We regret the situations that occurred during your stay. We will take your comments into account for our improvement and corrective actions.

10/10 Excellent

ISABEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Casa Roland Golfito on 6 Jul 2023
Gracias por su visita

2/10 Terrible

Stephen

Stayed 1 night in Jun 2023
Response from Hotel Casa Roland Golfito on 19 Jun 2023
Gracias por su visita, le esperamos en la próxima ocasión.

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Casa Roland Golfito on 9 Jun 2023
GRACIAS POR SU VISITA !!

6/10 Okay

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
They only provided body towels, others were missing. A piece of old carpet as a bath mat. Disgusting... Also, the breakfast was downgraded to the minimum. I missed the old breakfast and ammenities..
Stayed 2 nights in May 2023
Response from Hotel Casa Roland Golfito on 9 Jun 2023
THANK YOU FOR YOUR VISIT, WE WILL TAKE YOUR COMMENTS INTO ACCOUNT FOR OUR CONTINUOUS IMPROVEMENT.

10/10 Excellent

Orlando

Stayed 2 nights in May 2023
Response from Hotel Casa Roland Golfito on 19 Jun 2023
Gracias por su visita, le esperamos en la próxima ocasión.