2/10 Terrible
Crystal M.
8 Feb 2024
Disliked: Cleanliness
Property Company Canceled and gave NO Refund
We never got to stay here. We had a big family group fly in from the east coast to surprise my partner for his 50th bday. We drove to the locate and were a little less than 2hrs from checkin time, so we went to a restaurant to eat and hangout. While there i recieved an email from the company saying that our house was uninhabitable due to possible power outages. I wasnt able to get anyone on the phone so i started texting the number I got all my checkin information from that morning. While waiting we drove over to the house since we were in town. The company text me to confirm that the house was uninhabitable and they were canceling our whole reservation. We drove to the house and there was electricity and the lights were on. There were no foot prints in the snow around the house at all showing anyone was there. When i told them this they, the response was a possible wind storm was coming in that night so the power could go out. They again said my reservation was canceled. With all the family and a car full of food for our stay we had to drive all the way back to our house.
I call the company that monday of what would have been our checkout day to discuss my refund. After talking with multiple people and being on the phone all day. They refused to provide any type of refund at all. They got a few thousand dollars for me and were out nothing themselves. I have informed all of my friends and family to never rent from this company. They do not care about their customers at all.
Crystal M.
Stayed 3 nights in Jan 2024