“During the past week I have had two stays at this hotel. The first as a loan lady traveller and the second with my husband.
On my first visit I had had a terrible day and when I checked in I found my room was not to my liking - a personal thing, the room was beautiful but I just didn't feel comfortable. I spoke to the lovely Rhys on reception who was really kind and understanding. He did his very best for me, contact Kate the Manager and sorting me out with one that was exceptional, definitely……
“During the past week I have had two stays at this hotel. The first as a loan lady traveller and the second with my husband.
On my first visit I had had a terrible day and when I checked in I found my room was not to my liking - a personal thing, the room was beautiful but I just didn't feel comfortable. I spoke to the lovely Rhys on reception who was really kind and understanding. He did his very best for me, contact Kate the Manager and sorting me out with one that was exceptional, definitely……
kathryn