35 Humewood Road, Humewood, Port Elizabeth, Eastern Cape
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was very friendly and the room looked nice, but the bathroom floor was grimy, the carpet needed cleaning and the WiFi only worked half of the time—and when it did, it was extraordinarily slow.
Verified traveller
Stayed 1 night in Apr 2019
Response from General Manager on 9 May 2019
Dear Anonymous,
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. We have taken into account what you have mentioned and we will make sure that we work harder to ensure that our standards are of higher standard.
4/10 Poor
Jenny
28 Dec 2018
Liked: Room comfort
Disliked: Property conditions & facilities
We had a problem with parking our car on the street and no one was really willing to help . The garden and pool area were run down and the general feeling was not satisfactory ...
Jenny
Stayed 1 night in Dec 2018
Response from General Manager on 9 Jan 2019
Dear Jenny,
Thank you for taking the time and providing us with feedback regarding your recent visit to our property. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we look into the areas mentioned
We humbly apologize for not be able to accommodate your car in our garages as the vehicle was higher than what the design of the garage entry could accommodate. I am saddened to hear that the feeling unsatisfactory, please note that this is not the standard we pride ourselves in. Once again, I would like to humbly apologize for our shortcomings and I do however hope that we get the chance to welcome you back should your travels bring you back to Port Elizabeth.
8/10 Good
Jeremy
13 Dec 2018
Liked: Staff & service
Jeremy
Stayed 1 night in Dec 2018
Response from General Manager on 19 Dec 2018
Dear Jeremy,
thank you for your positive feedback. We look forward to welcoming you back on your future travels.
The Windermere is a lovely hotel and very comfortable. There's not a lot to do in Port Elizabeth, but the Windermere is in a good location to be able to walk to restaurants, and just lounging at the hotel pool after working all day is very nice too!
Angela
Stayed 7 nights in Jul 2018
Response from General Manager on 10 Sept 2018
Good day Angela,
Thank you for taking the time to review your stay with us, we really appreciate it. We will do our best at all times to ensure that the standard is maintained upon your next arrival.
Musty room. Stained toilet seat. Broken shelf in shower. Lack of stock in bar. Very very slow service if you could find someone. Lack of communication about the hotel. Horrible free internet jazz on a loop. Nice garden area but disappointed for a mantis. Overflowing cigarettes in an ashtray on a balcony. Staff walk past when your pulling your bag! I could go on....
Diana
Response from General Manager on 25 Apr 2018
Hi Diana,
We appreciate you taking the time to write your review.
I must admit that I am deeply saddened that you experienced such inconsistency with regards to our service standards. My sincere apologies for the shortcomings in providing you with the best service we pride ourselves on delivering. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we look into the areas mentioned in your review.
It is only by taking our guest feedback seriously that we get the chance to focus on areas which need improvement and you can be assured that I will be personally following up on your challenges to ensure that this remains an isolated incident. Thank you for your feedback and we hope for another opportunity to exceed your expectations.
Extravaganter stil. Sehr große Zimmer. Schönes bar/ Billiard Zimmer.
Leider sehr schlechtes wlan in den Zimmern. Aufrund der nähe zum Flughafen teilweise Flugzeuglärm.
Verified traveller
Stayed 1 night in May 2019
Response from General Manager on 9 May 2019
Dear Anonymous,
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. We hope that we get the chance to welcome you back should your travels bring you to Port Elizabeth again
In 2ter Reihe zum Strand, schöne große Zimmer, alles sauber, nette und zuvorkommende Mitarbeiter
Verified traveller
Stayed 1 night in Dec 2018
Response from General Manager on 2 Jan 2019
Dear Anonymous,
Thank you for taking the time to supply us with feedback. We hope you enjoy the rest of your travels and we look forward to seeing you again.
Det var som att komma hem, endast 10 rum, fina och stora! Personalen var proffsiga och trevliga. Vi är så glada att vi hittade just detta boende. Istället för att lägga pengar på tex en sommarstuga skulle jag lätt åka tillbaka och bo fler nätter än denna vistelse (5st)! Kan verkligen rekommenderas.
Susanne
Response from Liezl on 25 Apr 2018
Dear Susanne,
Thank you for sending us feedback on stay with us at the Windermere by Mantis.
We do hope to welcome you as return guest in the near future.
Best Regards
Liezl