Grafton hotels from HK$446

"The breakfast was good"

"We had a terrible stay. The air conditioning was not working, and we had to change our room 2 times. This should be checked before guests enter the room. The 3rd room the air worked but the water pressure was extremely low. Overall we were not happy with our stay. "

"Had to get my room switched because my first room has blood on the bed and sheets. Mold filled the closet and bathroom. The bathroom was dirty, hasn’t been cleaned. Hair was in the shower (an lot) and bowel stains in toilet. No towels and wash clothes. This was a king size bed. One room. Then was switched to another room. The sheets were covered with male beard hair or you know what… had to get new sheets. The fridge froze my food. All of it. They had only 2 working staff, breakfast was cold and dry, the hall trash cans were all full, pool was out so my kid was disappointed. Didn’t even look like anyone was trying to clean/fix it. Hot tub was out as well. The pictures shown is NOT what it looks like. The worse experience. I will never retire here! I do not recommend at all 🙅‍♀️ Wish I could get my money back."

"Breakfast was great with a lot of options."

"The room was clean. Check-in desk staff was amazing, super friendly, and helpful. Bar/lounge employee was the rudest person I have ever spoken with and do not recommend her service. She is the reason for the 1 star service. Breakfast was good for a buffet style."

"Staff knocked on door at ten and ten thirty pm Said I called about needing help with tv. No I was trying to sleep. Next to door to upstairs. Slammed shut a million times before midnight. Chair in handicap shower not sturdy but shower pressure was nice. No WiFi info on checking in. No inquiry as to room in way out. Didn’t do breakfast just wanted out. Car parked under shelter in handicap area and was also the smoking area. Had to inhale massive amount of smoke while loading suitcase. Bed not comfortable. Room by gym and heard noise so much cuz open 24 hours. Never again "

"Ok"

"No phones in the room and wasn’t informed of this before they gave it to me. Ordered breakfast room service and never received it. Told manager and nothing was done. Very disappointed in my stay there, however the bar and bartenders were excellent. "

"Staff greeted us each time we passed by the desk, room was clean, and breakfast was above average for continental-I would recommend "