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Wish Serrano Resort

5.0 star property
Luxury hotel with 4 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Wish Serrano Resort

Indoor pool, outdoor pool, pool loungers
Property video
Reception
1 bedroom, premium bedding, minibar, in-room safe
Front of property – evening/night
At Wish Serrano Resort in Gramado Centro, enjoy family-friendly luxury with entertainment. Pocahy Zen Spa offers body scrubs, and activities include archery and volleyball. Four restaurants serve breakfast buffets and BBQ. The property features live shows and free WiFi.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Parking available
  • Gym
The current price is HK$1,150
HK$1,189 total
includes taxes & fees
10 Nov - 11 Nov

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premier Room, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, Balcony

8.6 out of 10
Excellent
(11 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Porch/lanai
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Premium bedding
Separate bedroom
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Room, Annex Building

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, Annex Building

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Porch/lanai
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Balcony

Highlights

Porch/lanai
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Suite

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite

Highlights

Porch/lanai
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Premiere

1 bedroom, premium bedding, minibar, in-room safe

Premiere

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Porch/lanai
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

1 bedroom, premium bedding, minibar, in-room safe

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Porch/lanai
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Blackout curtains
Separate bedroom
  • 355 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
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About the area

Located in Gramado Centro, a neighbourhood in Gramado, Wish Serrano Resort is in the entertainment district and on a lake. Gramado Covered Street and Gramado Central Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Green Land and Pinheiro Grosso Municipal Park. Travelling with kids? Consider Gramado Tennis Club, or check out an event or a game at Pinheirais Stadium. Take the opportunity to explore the area for water adventures such as rafting.
Visit our Gramado travel guideOpens in a new window
Map
Av das Hortensias, 1480, Gramado, RS, 95.670-138

What's nearby

  • Rua Torta - 1 min walk - 0.0 km
  • Gramado Central Avenue - 1 min walk - 0.2 km
  • Gramado Covered Street - 6 min walk - 0.5 km
  • Mini Mundo - 6 min walk - 0.5 km
  • Black Lake Park - 17 min walk - 1.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 85 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Maggiore Lounge e Bar - ‬2 min walk
  • ‪Garda Restaurante - ‬2 min walk
  • ‪Forneria di Como - ‬2 min walk
  • ‪Quiero Cafe - ‬3 min walk

About this property

Wish Serrano Resort

Luxury family-friendly hotel near Gramado Covered Street
You can look forward to a free breakfast buffet, a poolside bar and concerts and live shows at Wish Serrano Resort. Indulge in a manicure/pedicure, a facial and a body treatment at Pocahy Zen Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and barbecue. Enjoy the gym, as well as activities, such as basketball, archery and volleyball. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, along with sunloungers
  • An outdoor tennis court, valet parking (surcharge) and supervised childcare (surcharge)
  • 1 meeting room, a porch and luggage storage
  • Tour/ticket information, concierge services and a billiards/pool table
  • Guest reviews say great things about the helpful staff
Room features
All 268 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks such as free WiFi and air conditioning.
Other amenities include:
  • Jetted bath, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Porches or lanais, wardrobes/cupboards and ceiling fans

Similar properties

Front of property

Buona Vitta Gramado Resort & Spa by Gramado Parks

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
9.0 out of 10, Wonderful, 798 reviews
The price is HK$925
HK$1,050 total
includes taxes & fees
18 Nov - 19 Nov
Buona Vitta Gramado Resort & Spa by Gramado Parks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (BRL 45 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 135.60 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.28 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 45.00 per day
  • Pet fee: BRL 135.60 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Wish Serrano Resort Convention Gramado
Wish Serrano Resort Convention
Wish Serrano Convention Gramado
Wish Serrano Convention
Wish Serrano Resort & Convention Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Does Wish Serrano Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Wish Serrano Resort?

As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on 10 Nov 2025 start from HK$1,150.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wish Serrano Resort pet-friendly?

Yes, Wish Serrano Resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 135.60 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Wish Serrano Resort?

Valet parking is available for BRL 45.00 per day.

What time is check-in at Wish Serrano Resort?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Wish Serrano Resort?

Checkout is at noon.

Where is Wish Serrano Resort located?

This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Rua Torta and Gramado Covered Street. Gramado Tennis Club and Igreja do Relogio are just steps away.

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Reviews

Wish Serrano Resort Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

9.2

Staff & service

9.2

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 660 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 61 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

Reviews

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jediael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Juliana

Stayed 4 nights in Jul 2025

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradável.
Stayed 4 nights in Jul 2025

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom!

Excelente! Boa localização, no centro de gramado. Ficamos no regime de meia pensão, comida muito boa. Quartos grandes e confortáveis.
Stayed 3 nights in Jul 2025

8/10 Good

NILTON P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel um pouco antigo.. mas muito bem cuidado.. tudo foi maravilhoso, realmente um resort.. ótimo pra crianças!
Stayed 1 night in Jul 2025

10/10 Excellent

Katia

Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
O quarto estava muito quente , pedimos para desligar a calefação mas ficou quente igual
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2025

10/10 Excellent

Gustavo

Stayed 4 nights in Jul 2025

4/10 Poor

Georgeana

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Descaso com hóspede

Fiquei hospedada com minha filha desde segunda(14/07) até sábado (19). Desde o dia que cheguei necessitei solicitar alguns serviços basicos( tv sem funcionar,dispenses de sabonetes sem funcionar, ausência de amenities e , principalmente, duchas higiênica c temperatura muito alta, sem água fria) Solicitei conserto dessa ducha quatro dias seguidos, só fui atendida dia 17/07) porém, apesar do técnico ter vindo ao quarto, o problema persistiu . Em 18/07 um técnico retornou ao apartamento porém mais uma vez não conseguiu resolver o problema! Acredito que,um hotel categoria 5 estrelas, já que não consegue resolver o problema, deveria ter trocado nosso quarto ainda no primeiro dia! Enfim, minhas férias já encerraram e levei uma impressão muito ruim do Wish Serrano resort!
Stayed 5 nights in Jul 2025

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delícia de hotel!

O hotel é lindo! Muito aconchegante, atendimento impecável e café da manhã delicioso. Localização incrível.
Stayed 2 nights in Jul 2025

6/10 Okay

Marco

Stayed 3 nights in Jul 2025

10/10 Excellent

RODOLFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Fabio

Stayed 3 nights in Jun 2025

8/10 Good

Gretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo hotel em Gramado

Hotel bem localizado em Gramado, bem confortavel. Recomendo
Stayed 6 nights in Jul 2025

6/10 Okay

Pedro Henrique

Liked: Cleanliness, staff & service, room comfort
Essa foi a segunda vez que nos hospedamos no wish. Dessa vez reservamos um apartamento no anexo. No primeiro dia, teve muito barulho nos corredores e apartamentos superiores até depois do permitido. Uma sugestão é ter mais funcionários no controle do anexo, porque também há a livre entrada de qualquer pessoa no complexo, sem identificação e com isso, pouca segurança. O café é o ponto forte do hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

SILVAVA

Stayed 3 nights in Jun 2025

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