First room the bathroom ceiling had fallen in. Bypassed virtual check in and went to front desk to get new room. Head board in room broken. No
Christine
2025 年 7 月入住 1 晚
4/10 很差
Diane
与家人出行
2025 年 7 月 25 日
满意:服务设施,清洁度
不满意:住宿条件和设施
They advertised a pool but did not have a usable pool.
They advertised Wi-Fi but their Wi-Fi was down from the time we checked in until we checked out.
They told a member of our party they would bring extra pillows to the room and they did not.
Diane
2025 年 7 月入住 1 晚
4/10 很差
Amit
与家人出行
2025 年 7 月 23 日
不满意:住宿条件和设施,服务设施
I was told internet will be available by evening but internet was not available. Outdoor pool was dry. Bathroom tiles were coming out. Very limited dining option. It looks like renovations are going on.
Amit
2025 年 7 月入住 1 晚
6/10 一般
qing
与配偶出行
2025 年 7 月 21 日
房间出乎意料地小,没有冰箱、椅子等
qing
2025 年 7 月入住 1 晚
4/10 很差
Li
2025 年 7 月 20 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Network not working
Li
2025 年 7 月入住 1 晚
10/10 超赞
Viki
与家人及幼儿出行, 与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We’ve stayed here over five or six times. Every single time has been absolutely amazing. The rooms are always clean. The staff always tries to do their best, and frankly, it’s just a great place to be. I would take away half a star this time because the pool wasn’t running, I wish we would’ve known about that before, but I am looking forward to the pool being up and running at our next annual Grand Canyon trip. Honestly, this place is great, the staff is great, the food is great, It’s just a great place to land before or after your Grand Canyon trip.
Viki
2025 年 7 月入住 1 晚
8/10 还可以
Robert
2025 年 7 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
it was very convenient to the grand canyon.
Robert
2025 年 7 月入住 1 晚
2/10 糟糕
mark
2025 年 7 月 14 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was disappointed. First, they lost my reservation. The kiosk clown said he didnt see any reservation in my name. But strangely enough my credit card was definitely charged for 2 days. I was so exhausted when i got there. The finding out they lost my reservation, i reluctantly purchased another room. In the bunkhouse. The room was small. But that was fine. But the bed. It felt like one of those 1960's spring mattresses. And the ac didnt work very well at all. Ok, we'll work through the sweaty night and have a good breakfast in the morning, and all will be right. Nope. The restaurant wasnt opened. It was supposed to be. But it wasn't. Very disappointing. The fact that there wasn't an attendant on duty, and had to talk to some clown, in a different country, was almost insulting. No. It was insulting. You dont have enough respect for the American consumer to meet face to face to take their money? Shame on you.
mark
2025 年 7 月入住 2 晚
4/10 很差
Gregory
2025 年 7 月 13 日
满意:员工和服务
不满意:清洁度
Not what I expected. Probably built in the 70’s, sketchy, not clean. Toilet backed up. The price was good tho…
Gregory
2025 年 7 月入住 1 晚
8/10 还可以
Jitka
与家人出行
2025 年 7 月 11 日
不满意:员工和服务、服务设施、住宿条件和设施
The room was great! However, the pool was out of order which was not mentioned on the listing of the property. Ice machines did not work anywhere around the property either.
Jitka
2025 年 7 月入住 1 晚
6/10 一般
Tina
2025 年 7 月 8 日
The restaurant is expensive for mediocre food. When my key didn’t work on my second day, I went to the kiosk for the virtual assistance.. someone in the background called me stupid and when I said something, they turned the camera off. and then didn’t have me checked in for three days only one night until I corrected them mind you I prepaid I end up leaving Sunday afternoon when checkout was 11 AM Monday.
Tina
2025 年 7 月入住 3 晚
10/10 超赞
Marcos
与家人出行
2025 年 7 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I don’t have coments
Marcos
2025 年 7 月入住 2 晚
8/10 还可以
Nikhil
2025 年 7 月 7 日
Nikhil
2025 年 7 月入住 1 晚
2/10 糟糕
Miguel
与家人及幼儿出行
2025 年 7 月 6 日
不满意:清洁度、服务设施、住宿条件和设施
Lack of good customer service. Called in the day of the reservation to let them know I’d be arriving early in the morning the next day. Did not dispute any charges. They said I’d be OK for us to have an early check in. When arrived, apparently my reservation was expired as they called it, without even asking for the name on the reservation. Also, employees(kids literally) walked in our room after half a knock on the door within the first 30 minutes of having checked in. Definitely won’t be staying here again and would not recommend it to anyone
Miguel
2025 年 7 月入住 2 晚
6/10 一般
Bilial
2025 年 7 月 6 日
满意:清洁度
Too expensive for this quality
Bilial
2025 年 7 月入住 2 晚
10/10 超赞
Andrew
2025 年 6 月 29 日
Andrew
2025 年 6 月入住 4 晚
10/10 超赞
Abhishek
与家人及幼儿出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay with family
Abhishek
2025 年 6 月入住 1 晚
6/10 一般
John
与家人出行
2025 年 6 月 29 日
满意:清洁度
不满意:服务设施,员工和服务
This is a reasonable option if the hotels nearer the Grand Canyon are full, as they were when I made the reservation, but it's still a 40-minute drive to the Canyon. The room was acceptable. The pool was half full and appeared to have algae growing in it. There's few options for dining in the area, but a local market was across the highway. Staff were friendly but seemed busy, and I had to talk with them on a computer screen when checking out.
John
2025 年 6 月入住 2 晚
2/10 糟糕
LIN
团体旅客
2025 年 6 月 28 日
不满意:清洁度、服务设施、住宿条件和设施
One of the worst properties I ever lived. Blood stains/other dirts on shower curtain, super dirty bathroom exhaust and AC. Clear floor noise from upstairs.
LIN
2025 年 6 月入住 1 晚
8/10 还可以
Nancy
2025 年 6 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Check in unique ,that was different , interesting
Nancy
2025 年 6 月入住 1 晚
6/10 一般
Amy
2025 年 6 月 27 日
The room was ok. My wife and I thought it was cute and it was clean. The only thing was there was no phones and the tv was terrible. I called early in the morning to get more cream and sugar and it was never delivered. I had to go to the office that night to get it myself so I could have some got the next morning. The only other thing was the check in process. We head to talk to someone as soon as we walked into the foyer through a kiosk and she was very hard to understand. I had to read the captions which wasn’t easy because of the time of day the sun was beating down on it. A little more attention to customer service and it would’ve been 4 stars instead of 3.