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Reviews of Holiday Inn Express & Suites Grand Canyon, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Grand Canyon, an IHG Hotel
226 Highway 64 N, Grand Canyon, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1071 reviews" "
Rating 8 - Good. 280 out of 1071 reviews" "
Rating 6 - Okay. 118 out of 1071 reviews" "
Rating 4 - Poor. 43 out of 1071 reviews" "
Rating 2 - Terrible. 17 out of 1071 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

CARLA

Travelled with group
Liked: Staff & service
Nice place and wonderful people. Everything is clean. The vending machines were all out of order and the front desk couldn’t offer anything for sale in place of that; which would have been nice.
Stayed 2 nights in May 2024
Response from Elena on 23 May 2024
Dear Carla,We are pleased you had a Great stay especially enjoyed our clean rooms! I'm pleased our staff was able to make your stay memorable! And thank you for the vending machine comments, we have contacted the company so they can get them fixed! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastic stay the room not only appeared clean it smelled great and felt homey. The sraff were are all very friendly. The most memorable moments were the breakfast staff. And the quality of food served.
Stayed 1 night in May 2024
Response from Elena on 23 May 2024
Dear Michael,We are pleased you had a Great stay and especially enjoyed our clean & comfortable rooms, as well as breakfast! I have shared your comments with our staff, after all they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for three nights and it was the perfect spot. We were minutes away from Grand Canyon National Park and were able to walk to multiple food options. The facility was clean and staff were excellent. The breakfast had many options. Perfect family spot. I would definitely stay here again.
Stayed 3 nights in May 2024
Response from Elena on 20 May 2024
Dear Erin,We are pleased you had a Great stay and especially enjoyed our clean rooms and breakfast! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
extremely expensive ($500/night). dirty, overcrowded, the breakfast was a zoo. Asked for room cleaning but they made a mistake and didn't note it. Won't come back unless there is no other option.
Stayed 2 nights in May 2024
Response from Elena on 20 May 2024
Dear Roberto,Thank you for sharing your experience with us, it is our goal to provide consistently good service and accommodations, I'm sorry we missed that opportunity during your stay.Sincerely,Elena V.General Manager

6/10 Okay

Robert

Travelled with partner
Filthy grounds, grungy windows and mybiggest disappointment in Holiday Inn.
Stayed 1 night in May 2024
Response from Elena on 20 May 2024
Dear Robert,Thank you for sharing your experience with us, it is our goal to consistently provide good service and accommodations, I'm sorry we missed that opportunity during your stay. Once again, thank you for your review and for staying with us.Sincerely,Elena V.General Manager

10/10 Excellent

Rosa Maria, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in May 2024
Response from Elena on 20 May 2024
Dear Rosa Maria,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

FULLOH

Stayed 2 nights in Apr 2024
Response from Elena on 18 May 2024
Dear Fulloh,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elena on 18 May 2024
Dear Lorraine,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Jennifer

Stayed 3 nights in May 2024
Response from Elena on 17 May 2024
Dear Jennifer,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Sandra

Travelled with partner
went on expedia and confirmed king room, The walls are paper thin and needed to move because of crying baby, Also the move was handicapped so the bathroom was small,
Stayed 2 nights in May 2024
Response from Elena on 16 May 2024
Dear Sandra,We are pleased that overall, you had a wonderful stay. I double checked your reservation and indeed you booked an accessible King room with a roll in shower, which is one of our largest bathrooms to accommodate our wheelchair bound guests. I'm sorry you felt the bathroom was too small. Thank you for your review and for staying with us.Sincerely,Elena V.General Manager

8/10 Good

Jasciel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but the free WiFi was horrible. It would constantly disconnect. It was annoying as I didn't get much cellular reception there.
Stayed 1 night in May 2024
Response from Elena on 15 May 2024
Dear Jasciel,We are pleased you had a Great stay! I'm sorry about the WiFi, we are awaiting the tech to get here with replacement equipment, we apologize for the inconvenience! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Poor

BAIJU

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is full of dust especially the carpet on the floor.
Stayed 1 night in May 2024
Response from Elena on 15 May 2024
Dear Baiju,Thank you for sharing your experience with us, it is our goal to consistently provide good service and accommodations, I'm sorry that we missed that opportunity during your stay. I have shared your comments with our staff during a training session, so they understand the importance of consistency. Once again, thank you for your review and for staying with us!Sincerely,Elena V.General Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful, WiFi very difficult to connect, otherwise 5 stars
Stayed 1 night in May 2024
Response from Elena on 13 May 2024
Dear David,We are pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Launie

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was exceptional - front desk, breakfast staff, everyone! Enjoyed being away from congestion at Grand Canyon Village area.
Stayed 3 nights in May 2024
Response from Elena on 13 May 2024
Dear Launie,We are pleased you had a Great stay and especially enjoyed our clean rooms and breakfast! I'm pleased our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

anabel

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Elena on 13 May 2024
Dear Anabel,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Grand Canyon National Park
Stayed 1 night in May 2024
Response from Elena on 7 May 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

fathi

Travelled with family
Liked: Staff & service
Internet was poor
Stayed 4 nights in May 2024
Response from Elena on 9 May 2024
Dear Fathi,We are pleased that overall, you had a wonderful stay. Regarding the internet, we had a couple of pieces of equipment that broke down. The technician will be here this week to fix, I'm sorry for the inconvenience! Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Maaz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older building but very well maintained. Comfy rooms and excellent breakfast. Staff is very friendly.
Stayed 1 night in May 2024
Response from Elena on 7 May 2024
Dear Maaz,We are pleased you had a Great stay and especially enjoyed our comfortable rooms! I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the adult only building and our suite; private jacuzzi and adult breakfast was awesome
Stayed 2 nights in May 2024
Response from Elena on 5 May 2024
Dear Barbara,We are pleased you had a Great stay and especially enjoyed our adult only building, as well as breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right outside Grand Canyon National Park south entrance Great in and out and not as crowded as the park itself went three nights end of April 2nd of May. Dining options great as long as you like Pizza Prime Rib and McDonald's
Stayed 3 nights in Apr 2024
Response from Elena on 5 May 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Lori

Travelled with partner
Everything was great. But we stayed in several other hotels/ motels that were just as nice for less money. It was over 253 to stay there and we stayed at some nicer for 155. The only reason you charged that much was because of where it was at.
Stayed 1 night in Apr 2024
Response from Elena on 7 May 2024
Dear Lori,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

KATHLEEN, sandston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what makes this hotel fantastic!!
Stayed 1 night in May 2024
Response from Elena on 5 May 2024
Dear Kathleen,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

wendy

Stayed 1 night in Apr 2024
Response from Elena on 23 May 2024
Dear Wendy,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Aishwarya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Elena on 3 May 2024
Dear Aishwarya,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Way overpriced. Bathrooms in dire need of updating.
Stayed 3 nights in Apr 2024
Response from Elena on 3 May 2024
Dear Debra,We are in the process of planning our renovation, we hope you can visit again... Thank you for your review and for staying with us!Sincerely,Elena V.General Manager

10/10 Excellent

Allan, Harrington Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place close to the park. Breakfast was basic but fine.
Stayed 2 nights in Apr 2024
Response from Elena on 29 Apr 2024
Dear Allan,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

radhika

Too expensive because it’s near the south entrance. I would say get one in flagstaff and drive down it would take only 1hr and 20 minutes. Very average hotel but shelled out 300$ . Food was also average. You are paying for the location .
Stayed 1 night in Apr 2024
Response from Elena on 29 Apr 2024
Dear Radhika,Thank you for your review and for staying with us during your Grand Canyon stay.Sincerely,Elena V.General Manager

10/10 Excellent

JESSICA

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Elena on 29 Apr 2024
Dear Jessica,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to extend our stay but ran into a problem as we had booked our hotel through a third party. The people at the front desk bent over backwards for us as the third party was unable to help. We extended our stay with the excellent help from the staff.
Stayed 1 night in Apr 2024
Response from Elena on 29 Apr 2024
Dear Charles,We are pleased you had a Great stay and especially that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Took a tour 1st day then drove in on our own the next day. Hotel staff was great and so was hotel breakfast.
Stayed 3 nights in Apr 2024
Response from Elena on 29 Apr 2024
Dear Catherine,We are pleased you had a Great stay and especially enjoyed our breakfast... I'm pleased that our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

2/10 Terrible

Hyo Seon

Stayed 1 night in Apr 2024
Response from Elena on 16 May 2024
Dear Hyo,Thank you for your review and for staying with us.Sincerely,Elena V.General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elena on 29 Apr 2024
Dear Michael,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Jean

Stayed 1 night in Apr 2024
Response from Elena on 15 May 2024
Dear Jean,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Kenny, BROOKLYN

Liked: Amenities
Good, clean, friendly staff
Stayed 1 night in Apr 2024
Response from Elena on 25 Apr 2024
Dear Kenny,We are pleased you had a Great stay and especially enjoyed our clean rooms and our staff made your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Pam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality staff are exceptional. Constantly asking if you need anything! Nice location and awesome breakfast.
Stayed 1 night in Apr 2024
Response from Elena on 25 Apr 2024
Dear Pam,We are pleased you had a Great stay and especially enjoyed our breakfast and our staff was able to make your stay special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

4/10 Poor

Jeffrey

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean. Hotel was obviously priced for location but at >$400 a night it could have had less filth, bugs and mold.
Stayed 2 nights in Apr 2024
Response from Elena on 25 Apr 2024
Dear Jeffrey,Thank you for sharing your experience with us, we did investigate your room with and the bugs were actually beetles native to our area. It is that time of year and we are located in a forest. I'm sorry that the beetles made your dimmed your stay with us. Once again, thank you for your review.Sincerely,Elena V.General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, personable/helpful employees, excellent breakfast...will return
Stayed 2 nights in Apr 2024
Response from Elena on 25 Apr 2024
Dear John,We are pleased you had a Great stay! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

6/10 Okay

Nicolas

Travelled with family
Photos of the property looked terrific online , but in person very disappointing 😃
Stayed 1 night in Apr 2024
Response from Elena on 19 Apr 2024
Dear Nicolas,Thank you for your review and for staying with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elena on 19 Apr 2024
Dear Melissa,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elena on 19 Apr 2024
Dear Tim,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
It got the job done. Long walk to the pool area, so we didn't use it. Breakfast and breakfast staff was excellent. Not many options in town but overpriced for what we got.
Stayed 1 night in Apr 2024
Response from Elena on 19 Apr 2024
Dear Anne,We are pleased you had a Great stay and especially enjoyed our breakfast, and our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Stephanie, Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Super clean Breakfast was amazing
Stayed 2 nights in Apr 2024
Response from Elena on 19 Apr 2024
Dear Stephanie,We are pleased you had a Great stay and especially enjoyed our breakfast! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Sarvesh

Travelled with family and small children
Liked: Amenities
This hotel has excellent location. it’s very close to South entrance of Grand Canyon national park. Overall hotel is good. It’s old building so things look little dull. There were many good options for breakfast.
Stayed 2 nights in Apr 2024
Response from Elena on 16 Apr 2024
Dear Sarvesh,We are pleased you had a Great stay and especially enjoyed our clean rooms. I'm pleased our staff was able to make your stay memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

Nori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was fast and easy. A great location everything is walking distance. I disliked that you’re able to hear everything people walking in the aisle my neighbors conversation.
Stayed 2 nights in Apr 2024
Response from Elena on 15 Apr 2024
Dear Nori,We are pleased you had a Great stay and especially that our staff was able to take good care of you! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and the rooms were clean. The property shows signs of aging, such as cracked floor tiles. The staff was very nice.
Stayed 1 night in Apr 2024
Response from Elena on 16 Apr 2024
Dear Ann,We are pleased you had a Great stay and especially enjoyed our clean rooms and comfortable beds! I'm pleased our staff was able to make your stay memorable. Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Siyang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Grand Canyon park and restaurants
Stayed 1 night in Apr 2024
Response from Elena on 16 Apr 2024
Dear Siyang,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location at entrance to South Rim Grand Canyon.
Stayed 2 nights in Apr 2024
Response from Elena on 16 Apr 2024
Dear Kevin,Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

Mobin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good property with a decent size rooms and very helpful staff at the front desk.
Stayed 3 nights in Apr 2024
Response from Elena on 16 Apr 2024
Dear Mobin,We are pleased you had a Great stay and especially enjoyed our comfortable rooms and our staff was able to make you feel at home! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

8/10 Good

MICHELLE, THROOP

Travelled with group
Liked: Cleanliness, staff & service
Breakfast staff was exceptional
Stayed 2 nights in Apr 2024
Response from Elena on 16 Apr 2024
Dear Michelle,We are pleased you had a Great stay and especially enjoyed our breakfast! I have shared your comments with our staff, after all, they are the ones who make the magic happen! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho close we are to the Grand Canyon and dining. Their breakfast is very good. Staff is great!
Stayed 1 night in Apr 2024
Response from Elena on 16 Apr 2024
Dear Michael,We are pleased you had a Great stay and especially that our staff was able to make it memorable! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure!Sincerely,Elena V.General Manager