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Reviews of Thunderbird Lodge - Inside the Park

2 out of 5
Thunderbird Lodge - Inside the Park
7 North Village Loop, Grand Canyon, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 278 out of 553 reviews" "
Rating 8 - Good. 197 out of 553 reviews" "
Rating 6 - Okay. 45 out of 553 reviews" "
Rating 4 - Poor. 21 out of 553 reviews" "
Rating 2 - Terrible. 12 out of 553 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was adequate and the view spectacular. It was a second floor view room. However finding the room after dark upon arrival and lugging my heavy suitcase to it proved problematic. We wish Guest Services had told us the exact entry. Our room was in the middle of the building and you had to use the central entrance which is not marked well from the outside. Parking is difficult as the spaces stay filled the entire time. Best to arrive before dark! But we had hiked part of the South Kaibab trail at sunset which was worth it!
Stayed 1 night in Apr 2024
Response from Gretchen Smith on 30 Apr 2024
Thank you for your feedback, we understand how difficult it can be to navigate our Dark Sky Park! We will make sure to share more information regarding entry locations to prevent this in the future. We appreciate your feedback and hope you visit again! Glad you were able to hike South Kaibab at sunset!!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the rim perfect
Stayed 1 night in Apr 2024
Response from Bright Angel Lodge Front Desk Team (JB) on 19 Apr 2024
Thank you for your feedback! We are glad to hear you re enjoyed your stay with us and hope you will return again for more Grand Canyon adventures!

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There are no ammenties on the property. And, no parking. Not so different than any other National Park property.
Stayed 1 night in Mar 2024
Response from Bright Angel Front Desk on 28 Mar 2024
We appreciate your feedback and will pass your feedback along to the appropriate team. Thank you for visiting the Grand Canyon South Rim!

8/10 Good

Catherine

Location
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 22 Mar 2024
We appreciate your feedback! Thank you and come again!

6/10 Okay

ROBERT, WICHITA

Travelled with group
OK average motel room. Obviously, location is it’s best point. View and easy access to some canyon rim trails is good. Windows should be MUCH cleaner for a location that depends upon the view to justify its high rates.
Stayed 1 night in Feb 2024
Response from Gabe on 3 Mar 2024
Thanks for your feedback, please feel free contact me about your stay.

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. A bit of a time capsule but that’s part of the charm.
Response from Bright Angel Front Desk Team (jb) on 25 Feb 2024
Good evening,Thank you for your feedback. We are glad to hear that you enjoyed your stay and hope you will return soon for more Grand Canyon adventures.

2/10 Terrible

martina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stuff in restaurant was unfriendly, clearly not expecting to see us again; and the food was terrible where ever we tried!!! No room service and the room was 740 for 2 nights! I can’t imagine what it would be like during high season
Stayed 2 nights in Feb 2024
Response from Bright Angel Front Desk Team (jb) on 25 Feb 2024
Good evening,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your feedback will be passed on to the appropriate management teams for further review and training.We hope that you will visit us again and give us another chance at providing outstanding guest service.Warm regards,

6/10 Okay

sam

Stayed 2 nights in Feb 2024
Response from Gretchen Smith on 20 Mar 2024
Thank you for your feedback, please feel free to contact me about your stay so we can work to better accommodate you in the future! We hope you visit again!

10/10 Excellent

Darryl

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Bright Angel Front Desk on 31 Jan 2024
We appreciate your feedback! Thank you and come again!

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Parking may not be always available.
Stayed 2 nights in Jan 2024
Response from Bright Angel Front Desk on 31 Jan 2024
Thank you for staying with us at the Grand Canyon South Rim! We appreciate your feedback and will share it with the appropriate department! Thank you!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable location, feet away from the Grand Canyon. We enjoyed the hiking and loved the various dining options . The room were well designed and we managed to get the wifi working for us :)
Stayed 4 nights in Dec 2023
Response from Bright Angel Front Desk on 31 Jan 2024
We appreciate your feedback! Thank you!

4/10 Poor

robert

Travelled with family
Disliked: Property conditions & facilities
Outdated hotel with musty odor in rooms. Heating didn’t work and faculty was run down. Fantastic view and location but poor facility at an extremely expensive price . Conditions are like an outdated budget motel. Could hear occupants of room next door clearly. If you don’t have to be next to the canyon I would recommend the grand hotel 10 minutes away. Much less expensive and much better facility. Would not recommend.
Stayed 1 night in Dec 2023
Response from Bright Angel Front Desk on 31 Jan 2024
Thank you for your feedback. We are sorry to hear that our lodging did not meet your expectations. Your feedback will be passed on to the appropriate management teams for further review. Thank you!

10/10 Excellent

deng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bright Angel Lodge Front Desk Team (JB) on 1 Jan 2024
Thank you for your feedback! We are glad to hear that you enjoyed your stay. We hope that your plans include returning for further Grand Canyon adventures.Warm regards,

4/10 Poor

Patricia

Travelled with family
Disliked: Staff & service, amenities
Great location, inside the park, great view. Disappointed with staff. During the check-in, the lady was sarcastic several time with my questions about the hotel. She laughed at my face when asking about my luggage from the train, checkout etc… how you can work in such a beautiful place and be i a bad mood.
Stayed 1 night in Dec 2023
Response from Bright Angel Lodge Front Desk Team (JB) on 1 Jan 2024
Good evening, Patricia,Thank you for your feedback. We are sorry to hear that your checkin experience was less than satisfactory and apologize that you did not feel welcome. Please know that this feedback will be utilized for further training.We do hope that your future plans include more Grand Canyon adventures, and you will give us another chance to provide you with memorable guest service.Warm regards,

10/10 Excellent

Laura

Stayed 3 nights in Dec 2023
Response from Bright Angel Lodge Front Desk Team on 29 Dec 2023
Thank you for your feedback! We're happy to hear that you enjoyed your stay and hope that you plan on returning soon for more Grand Canyon adventures.Warm regards,

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel and Experience!
We did not even stay at the property due to the small size room that was extremely dated/old and smelled. It looks like an army barrack/dorm room from 1985. It is criminal that this establishment charges over $400 a night for these basic beds to sleep in. When I brought this to their attention they could care less. It is supply and demand! They know the hotel is basic and could care less to provide any amenities or customer service. DO NOT STAY HERE. Book a room in Tusayan for 1/2 the price and double the size!
Stayed 1 night in Dec 2023
Response from JB on 23 Dec 2023
Good afternoon,We are sorry that your room was not satisfactory for you. Your feedback will be passed on to the appropriate management teams for further review and training purposes.A full refund has been requested through hotels.com.

8/10 Good

ivy

Stayed 1 night in Dec 2023
Response from Bright Angel Lodge Front Desk Team on 25 Dec 2023
Thank you for your feedback. We hope that you enjoyed your stay with us and are planning a return for more Grand Canyon Adventures.

10/10 Excellent

Pushkar

Stayed 1 night in Dec 2023
Response from Bright Angel Front Desk on 31 Jan 2024
Thank you for visiting the Grand Canyon South Rim! Come again soon!

10/10 Excellent

Young M

Stayed 2 nights in Dec 2023
Response from Bright Angel Front Desk on 31 Jan 2024
Thank you for staying with us at the Grand Canyon South Rim! Come again soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It’s right on the south rim of the Grand Canyon. Rooms are small but well kept and well maintained It was not crowded during our visit in early December and easy to visit all the stops along the canyon rim without worrying about parking
Stayed 2 nights in Dec 2023
Response from Bright Angel Lodge Front Desk Team on 16 Dec 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay and will return soon for more Grand Canyon adventures.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bright Angel Lodge Front Desk Team on 16 Dec 2023
Thank you for your feedback! We hope that you enjoyed your stay and will return again soon for more Grand Canyon adventures.

8/10 Good

Nicholas

Liked: Room comfort
Great access to the South Rim of the Grand Canyon!!! Parking is very limited.
Stayed 2 nights in Nov 2023
Response from Bright Angel Front Desk Team on 5 Dec 2023
Thank you for your feedback. We're glad that you enjoyed your stay and hope you will return again soon.

8/10 Good

hee sook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bright Angel Front Desk Team on 1 Dec 2023
Thank you for your feedback! We hope that you enjoyed your stay and will return again soon.

6/10 Okay

Glenn, Anaheim

Liked: Cleanliness
Small bathroom area
Stayed 1 night in Nov 2023
Response from Bright Angel Lodge on 28 Nov 2023
Thank you for taking to time to complete a review, we hope you enjoyed your visit to Grand Canyon National Park!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable place, great view!
Stayed 2 nights in Nov 2023
Response from Bright Angel Front Desk Team on 28 Nov 2023
Thank you for your feedback! We are glad you enjoyed your stay!

2/10 Terrible

Eun young

Stayed 1 night in Nov 2023
Response from Bright Angel Lodge Front Desk Team on 16 Dec 2023
Good afternoon,Thank you for your feedback. We are sorry to hear that our lodging did not meet your expectations. Please feel free to reach out to us with any comments or concerns you may have.We hope that you have more Grand Canyon adventures planned in the future, and that you will give us a second chance at providing your with excellent customer service.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bright Angel Front Desk Team on 28 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay!

10/10 Excellent

Angela, Nathalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, right there at the Canyon. Walking distance to food and shops, shuttle bus stop there in the area, train station right across the street. Only complaint was that parking was a little crowded, though. Had an awesome time and can't wait to come back next year!!
Stayed 1 night in Nov 2023
Response from Bright Angel Front Desk Team on 21 Nov 2023
Thank you for your feedback. We are delighted to hear that you enjoyed your time here. We look forward to seeing you again!

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
It is Basic. Do not care for Basic.
Stayed 1 night in Nov 2023
Response from Bright Angel Lodge on 11 Nov 2023
Thank you for your review, we hope you enjoyed your visit to Grand Canyon National Park!

10/10 Excellent

Pavel, Indianapolis

Stayed 1 night in Nov 2023
Response from Bright Angel Front Desk Team on 28 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bright Angel Lodge on 1 Nov 2023
Thank you for your feedback, we're glad you enjoyed your stay!

2/10 Terrible

Seolhwa

Stayed 1 night in Oct 2023
Response from Bright Angel Front Desk Team on 17 Nov 2023
Good morning,We are sorry that the Thunderbird Lodge did not meet your expectations. Please feel free to reach out to us if you would like to provide us with any details, please feel free to reach out.

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bright Angel Lodge on 25 Oct 2023
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Partial Canyon view room was definitely a cool feature along with the elk that was eating her evening snack just outside the room will definitely be back !
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 20 Sept 2023
Thank you for your response, we are happy that you enjoyed your stay with us. We are glad that you experienced wildlife interactions. Hope to see you again.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Most scenic view ever
Stayed 1 night in Sep 2023
Response from Bright Angel Lodge on 14 Sept 2023
Thank you for your response, we are happy that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

ByeongChan

Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 27 Sept 2023
Thank you for your review, we hope you enjoyed your visit to Grand Canyon National Park!

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a night at Thunderbird Lodge in late August. We arrived there around 4pm and were able to find parking within about a city block of the lodge. The room was clean, and the bed comfortable. The room felt basic, but safe and quiet. A view from the south rim into the canyon was within steps. We dined at El Tovar in the evening, which was within easy walking distance. Overall- no regrets!
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 5 Sept 2023
Thank you for your stay, we are glad that you enjoyed your stay with us, we hope to see you again soon.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Bright Angel Lodge on 4 Sept 2023
Thank you for your rating, we hope that you enjoyed your stay with us.

10/10 Excellent

Helen

Stayed 2 nights in Aug 2023
Response from Bright Angel Lodge Team on 23 Sept 2023
Thank you for your feedback! We're glad you approved.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness
Location was great! Parking was horrible
Stayed 2 nights in Aug 2023
Response from Bright Angel Lodge on 4 Sept 2023
Thank for your feedback, we apologize for the inconvenience of the parking.

4/10 Poor

Charles

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
First, this is a motel, not a lodge. And I’d rate it lower than most motels with a number between 5 and 7 for reasons the follow. Second, when we arrived, outside was about 78 degrees. When we opened the door to the room, the outside air rushed into the room. Inside, it was hot. The thermostat read 85 degrees. No idea why but we used to override and set it to 68, the minimum. We left to let the room cool despite being tired after driving from Phoenix. After a little more than hour, it was 75. We called the office and they agreed to send someone up while we went to the market for sundries. Another hour plus after waking the 1.5 miles back, it was still 75, maybe five degrees warmer than outside. We called again and we’re told to give it time. We left the windows and door open to cool the room but couldn’t get it below 73. Right before we left the next meeting, the vent started putting out cold air. No idea what happened but, for the rates this place charges, the a/c needs to work. Still, this is how Xterra works- fancy website, minor poorly installed cosmetic upgrades and boost the rates beyond reasonable. Yes, the location is amazing. But, where’s the fee going? Maybe they pay staff $100/hour. We will not return to this motel.
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 4 Sept 2023
Thank you for your response, we appreciate your feedback. We apologize for any inconvenience during your stay, we will work at updating our rooms.

8/10 Good

Douglas

Travelled with family
Room was clean, but very run down. Bathroom was very rundown, toilet was wobbly and felt like it was about to fall off the wall, shower head was very low (I’m 5,4” and had to crouch a bit). Location was awesome and made it all worthwhile! We had a “partial view” and it was amazing!
Stayed 2 nights in Aug 2023
Response from Sierra Miller on 26 Aug 2023
We are glad you enjoyed your stay here at the Grand Canyon hope to see you again soon!

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location with clean rooms. We were pleasantly impressed. We will recommend to others and hopefully return.
Stayed 1 night in Aug 2023
Response from BAFD on 26 Aug 2023
Thank you for your review and for letting us know we met our expectations during your stay. We hope you will return many times to our beautiful Canyon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from BAFD on 26 Aug 2023
Thank you for your review and for letting us know we met our expectations during your stay. We hope you will return many times to our beautiful Canyon.

10/10 Excellent

Richard, Frisco

Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 14 Sept 2023
Thank you for your rating, we are glad that you enjoyed your stayed with us. We hope to see you again soon.

8/10 Good

Russell

Liked: Cleanliness
On the whole good
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 25 Aug 2023
Thank you for your feedback, we are happy that you enjoyed your stay with us. We hope to see you again.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the park and conviently located right on the shuttle bus route! Overall very nice. I would have like to have had a microwave in the room to go with the coffee maker and refridgerator. Minor point.
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 25 Aug 2023
Thank you for your feedback, we are happy that you enjoyed your stay with us. As for the microwave, we aren't allowed to have them in our guest rooms due to fire hazard, we apologize about that.

8/10 Good

Barbara, Valrico

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Were told there were 3-4 stairs to our room (no elevator) but there 3 different flights of stairs. Exhausting. Perfect location on the south rim. But thought it was expensive for the room condition - just good.
Stayed 2 nights in Aug 2023
Response from Bright Angel Lodge on 25 Aug 2023
Thank you for your feedback, we apologize for misinforming you about the stairs. We will work on getting better at letting our guest know the layout of the building.

10/10 Excellent

Heleana

Travelled with family
Liked: Cleanliness, staff & service
Great location!
The location is great. The people are wonderful. The hotel is dated and had a musty smell but it was clean. The plumbing was plumbed backwards so cold was hot and visa-versa.
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 25 Aug 2023
Thank you for your feedback, we apologize for the challenges with your stay. We will work on getting better.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Bright Angel Lodge on 25 Aug 2023
Thank you for your rating. We hope that you enjoyed your stay with us.