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Reviews of SureStay Plus Hotel by Best Western Grand Island

2.5 out of 5
SureStay Plus Hotel by Best Western Grand Island
2603 S Locust St, Grand Island, NE

Reviews

8.2

Very good

Rating 10 - Excellent. 361 out of 883 reviews" "
Rating 8 - Good. 329 out of 883 reviews" "
Rating 6 - Okay. 111 out of 883 reviews" "
Rating 4 - Poor. 46 out of 883 reviews" "
Rating 2 - Terrible. 36 out of 883 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bonnie on 30 Apr 2024
Hello Natalya, Thank You for the great review, we appreciate your business and hope to see you again

10/10 Excellent

bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Check in person was kind and professional. Loved the free breakfast - great options!
Stayed 1 night in Apr 2024
Response from Bonnie on 30 Apr 2024
Hello Bob, Thank You for the awesome review and feedback! we appreciate your business and look forward to your return

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our door would not lock. Anyone could walk in at anytime. We told the front desk about it. All they said was they could watch our room while we were gone. This was not acceptable. We got moved to a room with only 1 queen bed. Paid and booked a room with 2 queen beds.
Stayed 1 night in Apr 2024
Response from Bonnie on 28 Apr 2024
Hello Chris, we are sorry for the inconvenience ..I did offer to watch your room while i did the repairs on the door or you could move to another room so you would not be inconvenienced .I also issued you a refund of the cost difference between room types as promised.

10/10 Excellent

James, West Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No BS. Fast check-in.
Stayed 1 night in Apr 2024
Response from Bonnie on 23 Apr 2024
Hello James, We appreciate your excellent review and feedback. Hope to see you again soon.

8/10 Good

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for a one night stay. Pretty clean.
Stayed 1 night in Apr 2024
Response from Bonnie on 22 Apr 2024
Hello Alisa, we appreciate the awesome review and feedback!! Hope to see you again soon. Thank You. have a wonderful day

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little on the small side, especially the bathroom, but we were there for one night only and the price was very reasonable and the room was very clean. The beds were very comfortable. We slept in so we missed breakfast.
Stayed 1 night in Apr 2024
Response from Bonnie on 21 Apr 2024
Hello Debra. Thank You for the awesome review and feedback. we appreciate your business and hope to see you again

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable relaxing vibes just what i needed
Stayed 2 nights in Mar 2024
Response from Bonnie on 6 Apr 2024
Hello Seth, Thank You for the awesome review and feedback We appreciate your business and hope to see you again soon

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Mar 2024
Response from Bonnie on 31 Mar 2024
Hello Jamie, Thank You for the great review. We hope to see you again soon..

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Mar 2024
Response from Bonnie and staff on 16 Mar 2024
Hello Aaron, Thank You for the great review!! we appreciate your business and hope to see you again soon

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Bonnie on 23 Feb 2024
Hello Matthew R, We are sorry you did not enjoy your stay with us. we awarded you with extra points Have a wonderful day

8/10 Good

FRED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Bonnie on 13 Feb 2024
Hello Fred, Thank you for the great feedback!! we appreciate your business

8/10 Good

Murielle

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The staff at SureStay Plus on 1 Feb 2024
Hello Murielle, Thank You for the great review.! We appreciate your business and hope you will stay with us again .

10/10 Excellent

Victoria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The staff at SureStay Plus on 28 Jan 2024
Hello Victoria, Thank You for the awesome review and feedback . Your business is very important to us and hope you will stay with us again soon

8/10 Good

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Staff at SureStay Plus GI on 6 Nov 2023
Hello Henry, We appreciate you taking the time to review our hotel and hope to see you again soon.Have a wonderful day

10/10 Excellent

thomas

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from SureStay Plus by Best Western on 2 Nov 2023
Thank you so much for you review! We are delighted you enjoyed your stay with us!We look forward to seeing you in the future!SureStay Plus by Best Western

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SureStay Plus by Best Western on 24 Oct 2023
Thank you so much for you review! We are delighted you enjoyed your stay with us!We look forward to seeing you in the future!SureStay Plus by Best Western

2/10 Terrible

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entry door to the BACK parking lot was not Locke d and non-functional. Even worse when I gazed around the room this morning I saw a wall mount for a smoke detector but NO DETECTOR. From a safety inspection standpoint this would be a low probability event with possible lethal / deadly consequences. I'll not be back
Stayed 1 night in Oct 2023
Response from Bonnie on 19 Oct 2023
Hello Thomas, We are sorry you did not enjoy your stay with us .and we will look into that issue. Have a great day.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Joann, you are amazing. Thank you for your kindness
Stayed 1 night in Sep 2023
Response from The Staff at SureStay Plus GI on 19 Sept 2023
Hello Elizabeth, Thank You for the awesome review and feedback.. We appreciate your business

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Stayed 1 night in Sep 2023
Response from Bonnie on 15 Sept 2023
Hello Wendy, Thank You for the great review and feedback!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bonnie on 11 Sept 2023
hello Randy, Thank You for the great review, we appreciate your business and hope to see you again soon

8/10 Good

Brint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this motel is more basic than high-end, my room was spotless, the common areas were always tidy and the staff was efficient and friendly.
Stayed 3 nights in Sep 2023
Response from Bonnie on 5 Sept 2023
Hello Brit, Thank You for the great review and feedback!

6/10 Okay

Holly

Travelled with group
Good enough
It was OK for the price. No elevator and had to go upstairs to the room.
Stayed 1 night in Aug 2023
Response from Bonnie on 1 Sept 2023
Hello Holly, Thank You for the review and the feedback .we appreciate your business

10/10 Excellent

Lori

Stayed 1 night in Aug 2023
Response from The Staff at SureStay Plus GI on 23 Sept 2023
Hello Lori, Thank You for your great review and feedback We appreciate your business

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very clean. Pool was in great condition.
Stayed 1 night in Aug 2023
Response from Bonnie on 29 Aug 2023
Hello Samantha, Thank You for the awesome review and feedback. We appreciate your staying with us

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Bonnie on 29 Aug 2023
Thank You for taking the time to review our hotel we appreciate your business

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bonnie on 19 Aug 2023
Thank You for the awesome review We appreciate your business

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty good place considering the price. Very clean and quiet. Staff is friendly. Breakfast is so-so with heated up omelets, sausage, biscuits and gravy. I was looking for non meat and cheese options so I was happy to get Raisin Bran and bananas. Room is small but ok for an overnight on the way west.
Stayed 1 night in Aug 2023
Response from Bonnie on 19 Aug 2023
Hello Vicki, Thank You for the great review and feedback!! Hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bonnie on 15 Aug 2023
Thank You for the Great review and feedback

8/10 Good

Damian

Travelled with family and small children
Very disappointed that there are no elevators. This is an older property that has had a lot of paint and cosmetic things done to it. It is not the most modern property. Shower/toilet area is very small. Room was nice and clean. Very obvious that it was recently renovated. Breakfast was average. It was acceptable for the price. I just wish they would have stated that it is a 2story property without elevators.
Stayed 1 night in Aug 2023
Response from Bonnie on 15 Aug 2023
Hello Damian, Thank You for your feedback it is very important to us. We appreciate your business

8/10 Good

Laura

Stayed 1 night in Aug 2023
Response from Bonnie on 1 Sept 2023
Hello Laura, Thank You for the awesome review! We appreciate your business

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023
Response from Bonnie on 13 Aug 2023
Hello Anthony, Thank You for the awesome review and for being a great guest !!

10/10 Excellent

Marv

Stayed 1 night in Aug 2023
Response from Bonnie on 29 Aug 2023
Thank You for taking the time to review our hotel we appreciate your business

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Bonnie on 12 Aug 2023
Hello Eric .Thank You for staying with us We appreciate the review

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
The office person was very pleasant and helpful! I give her bonus points!
Stayed 1 night in Jul 2023
Response from Bonnie on 2 Aug 2023
Hello Francis, It was a pleasure having you as a guest.. Thank You for the awesome review

10/10 Excellent

Sherry

Stayed 1 night in Jul 2023
Response from Bonnie on 19 Aug 2023
Thank You for the great review! We appreciate your business

8/10 Good

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bonnie on 2 Aug 2023
Hello Gale, Thank You for the awesome review, We appreciate your business

8/10 Good

Carol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and early (5:00) breakfast.
Stayed 1 night in Jul 2023
Response from Bonnie on 29 Jul 2023
Hello Carol, Thank You for the great review!! we appreciate your staying with us

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay on our way to and from Colorado! Staff is always friendly and helpful! Rooms are nice!
Stayed 1 night in Jul 2023
Response from The Staff at SureStay Plus on 29 Jul 2023
Hello Nicolette, Thank You for the outstanding review and feedback!! we appreciate you choosing SureStay Plus for your lodging needs

10/10 Excellent

Roy, Meridian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a few miles off the freeway, so not super convenient for someone just passing through on I-80, as we were. Front desk person was very nice, and facility is in good condition.
Stayed 1 night in Jul 2023
Response from Bonnie on 26 Jul 2023
Hello Roy, Thank You for the awesome review and feedback! We appreciate your business

6/10 Okay

Loree

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Bonnie on 26 Jul 2023
Thank You for your review. we appreciate you staying with us

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect pit stop for a family of 5! Room very large and staff very helpful. Breakfast was good
Stayed 1 night in Jul 2023
Response from Bonnie on 25 Jul 2023
Hello Janet and family, Thank you for the great review and feedback . Hope to see you again soon.

10/10 Excellent

deanna, OBERLIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good beds and clean room
Stayed 1 night in Jul 2023
Response from Bonnie on 24 Jul 2023
Hello Deanna, Thank You for the great feedback!! we appreciate your business

10/10 Excellent

hun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bonnie on 25 Jul 2023
Hello Hun, Thank You for the perfect review!

8/10 Good

Jessica

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small breakfast dining area. Comfortable beds & pillows. Clean rooms. Nice pool area. Close to Fonner Park
Stayed 4 nights in Jul 2023
Response from Bonnie on 20 Jul 2023
Hello Jessica, Thank You for the awesome review and feedback We appreciate your business

10/10 Excellent

Joel

Stayed 1 night in Jul 2023
Response from Bonnie on 19 Jul 2023
Hello Joel, Thank You for your great review and feedback!! We appreciate your business

6/10 Okay

Tuyen

Stayed 1 night in Jul 2023
Response from Bonnie on 7 Aug 2023
Thank You for your review we appreciate your business

10/10 Excellent

Greggory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff was great, breakfast was awesome! Best hotel breakfast I’ve had in a long time. The biscuits and gravy were delicious.
Stayed 1 night in Jul 2023
Response from Bonnie on 19 Jul 2023
Hello Greggory, Thank You for the awesome feedback and review!! Hope to see you again

4/10 Poor

Sharon

Stayed 1 night in Jul 2023
Response from Bonnie on 7 Aug 2023
Hello Sharon , We are sorry you did not enjoy your stay with us. we did not hear of any issues during your stay. Thank You.

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023
Response from The Staff at SureStay Plus GI on 15 Jul 2023
Hello Barbara, Thank You for the awesome review and feedback!! Hope to see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Bonnie on 13 Jul 2023
Hello Michael, Thank You for the awesome review !we appreciate your business