Breakfast and dinner served

Reviews of AC Hotel by Marriott Grand Rapids Downtown

2.5 out of 5
AC Hotel by Marriott Grand Rapids Downtown
50 Monroe Avenue, Grand Rapids, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 95 out of 169 reviews" "
Rating 8 - Good. 37 out of 169 reviews" "
Rating 6 - Okay. 20 out of 169 reviews" "
Rating 4 - Poor. 6 out of 169 reviews" "
Rating 2 - Terrible. 11 out of 169 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will definitely stay again
Stayed 2 nights in May 2024

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location.
Stayed 1 night in May 2024
Response from Marketing on 10 May 2024
Hi Sidney, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

Lisa

Liked: Cleanliness
Stayed 1 night in May 2024
Response from AC Hotel by Marriott Grand Rapids on 7 May 2024
Hi Lisa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Okay

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic hotel amenities. Cleanliness may be improved. I was not asked if I wanted the room cleaned but they assumed it. I had to ask for tea bags and paper cup and I was asked like three times if I really wanted 2?paper cups and not 1!! Bar nice with love music
Stayed 2 nights in May 2024
Response from AC Hotel by Marriott Grand Rapids on 7 May 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your insights regarding the cleanliness and amenities provided. Rest assured, we'll address these concerns with our team to ensure a more seamless experience for our guests in the future. We're glad to hear you enjoyed the ambiance of our bar and live music. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Duane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities
Stayed 3 nights in Apr 2024
Response from Marketing on 25 Apr 2024
Hi Duane, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AC Hotel by Marriott Grand Rapids on 15 Apr 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Therese

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk wanted us to park in their parking structure, a block away, so they could get extra money for parking fees. They did NOT tell us that on the weekends, parking is free in downtown Grand Rapids. They were very kind, but not helpful.
Stayed 1 night in Feb 2024
Response from AC Hotel by Marriott Grand Rapids on 5 Apr 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the parking situation. Your feedback is valuable, and we'll make sure to communicate parking options more clearly in the future. We appreciate your kind words about our staff's kindness and will strive to improve our level of helpfulness. We hope to have the opportunity to better serve you in the future!

2/10 Terrible

LaTanya

Stayed 1 night in Mar 2024
Response from AC Hotel by Marriott Grand Rapids on 15 Apr 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, centrally located. Beds/pillows were mediocre. Parking slightly off site.
Stayed 1 night in Mar 2024
Response from AC Hotel by Marriott Grand Rapids on 13 Mar 2024
Hi Lynn, thanks for reviewing us! We're happy to know that you've had a great experience. Additionally, thank you for your feedback. We look forward to seeing you again soon!

10/10 Excellent

Breanne, Haslett

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from AC Hotel by Marriott Grand Rapids on 13 Mar 2024
Hi Breanne thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin at the front desk made is feel so welcome and comfortable. Our stay was great.
Stayed 1 night in Mar 2024
Response from AC Hotel by Marriott Grand Rapids on 8 Mar 2024
Hi Lisa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Maygen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved AC Hotel.
Stayed 1 night in Feb 2024
Response from AC Hotel by Marriott Grand Rapids on 26 Feb 2024
Hi Maygen, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet place
Stayed 1 night in Feb 2024
Response from AC Hotel by Marriott Grand Rapids on 19 Feb 2024
Hi Barbara, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our go-to for any event in Detroit. Beautiful rooms. Safe walking distance to everything. Just wish they had room service!
Response from AC Hotel by Marriott Grand Rapids on 22 Jan 2024
Hi Michael thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

2/10 Terrible

Brandi

Travelled with family
Disliked: Staff & service, amenities
The room was 150 sq feet at best never been in a room so small, checked in n asked to change rooms they said none were available, checked online there were. Call down to Expedia and all they could do is give me a $25 credit couldn’t change or cancel my room for me couldn’t get a hold of the front desk so all they could offer me was a $25 credit I asked if they could change my room They said they can’t. I asked if they could change my hotel they said they can’t so basically I’m just stuck and unhappy.
Stayed 1 night in Jan 2024
Response from AC Hotel by Marriott Grand Rapids on 26 Jan 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is a noxious perfume smell that permeates the entire hotel. Smells like an Abercrombie & Fitch retail store.
Stayed 1 night in Dec 2023
Response from AC Hotel by Marriott Grand Rapids on 8 Jan 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Brian

Stayed 2 nights in Dec 2023
Response from AC Hotel by Marriott Grand Rapids on 8 Jan 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from AC Hotel by Marriott Grand Rapids on 8 Jan 2024
Hi Robert, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The young man working the front desk created us with exceptional service. The location was convenient, the room Clean, modern and comfortable. Only slight drawback is parking. You have to park in a shared parking garage with the JW Marriott and it is a couple blocks away.
Stayed 1 night in Dec 2023
Response from AC Hotel by Marriott Grand Rapids on 14 Dec 2023
Hi Jennifer, thank you for posting your positive review. We value your time and always strive to provide friendly and efficient service. We are so pleased to hear that your experience with us was overall wonderful. We look forward to welcoming you back soon!

10/10 Excellent

Ashtyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AC Hotel by Marriott Grand Rapids on 14 Dec 2023
Hi Ashtyn, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

8/10 Good

Cortney

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was my second time staying at the property because of the short walk of the Monroe for concerts is walking distance in the cold weather. The hotel staff is super friendly. The first time in was a bit hectic getting checked in, but the second time was a breeze. Front staff was always so nice and the bar! Our room was the issue. The first and second time we stayed the showers had long hairs all over them and no shampoo/wash in the dispensers it was like shower area wasn’t even cleaning two times in a row. I let them know checking out and was told I would be contacted and never was. The room could of used cleaning, but spacious. Kind of a disappointment with the precautions this hotel advertised on cleaning and safety for health.
Response from Marketing on 22 Nov 2023
Hi David, thank you for reviewing us. We sincerely apologize for the issue you encountered with your room and we hope to make this right! Please reach out to our General Manager, Melissa, at Mstanley@ahchospitality so we can connect directly!

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Pleasantly surprised to find a DJ in the lobby providing entertainment on weekend evenings. Fully staffed bar. Nice ending to good days in Grand Rapids area. Rooms were small but updated and very clean. Only negative was that parking is not included and it is a block away from hotel at the JW Marriott. Close private parking was a good option. We will definitely stay here again
Stayed 2 nights in Nov 2023
Response from Marketing on 22 Nov 2023
Hi Susan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Marketing on 22 Nov 2023
Hi David, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 2 nights in Sep 2023
Response from AC Hotel by Marriott Grand Rapids on 5 Sept 2023
Hello Jeff, Thank you for your review! We hope that you enjoyed your stay with us and look forward to you visiting with us, again, in the near future!

10/10 Excellent

TIM, Fort Myers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of downtown GR. Easy walking to our concert Tahiti was almost right next door!. But be careful to park in the Marriott parking garage. There is a public garage immediately next to it. Don’t make the mistake I did by going into the public garage entrance.
Response from AC Hotel by Marriott Grand Rapids on 24 Aug 2023
Hi Tim, thank you for your positive feedback! We apologize for any confusion you may have had with parking. We hope that you are able to stay with us again in the near future!

10/10 Excellent

TIM, Fort Myers

Stayed 1 night in Aug 2023
Response from AC Hotel by Marriott Grand Rapids on 24 Aug 2023
Hi Tim, thank you for your positive feedback. We are glad that you enjoyed your stay! We hope that you are able to stay with us again in the near future!

2/10 Terrible

Molly

Stayed 1 night in Jun 2023
Response from Marketing on 26 Jun 2023
Hi Molly, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We care deeply for our guests and hope we can welcome you back again for a more positive experience.

10/10 Excellent

ANDREEA

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and amenities. Unfortunately there is no free parking, but you can find street parking.
Stayed 1 night in May 2023
Response from Marketing on 30 May 2023
Hi Andreea, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marketing on 30 May 2023
Hi Susan, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy, the room was average with a view of a parking lot. Front desk staff was great. It was over 400.00 for one night and It was an average hotel, not worth the money. I have stayed at better hotels in GR for a lot less.
Stayed 1 night in Apr 2023
Response from Marketing on 8 May 2023
Hi Marlene, thank you for reviewing us. We're happy to know you had a great experience and we hope to see you again soon.

8/10 Good

OC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marketing on 8 May 2023
Hi, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

10/10 Excellent

Ted

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marketing on 8 May 2023
Hi Ted, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

6/10 Okay

Bailey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marketing on 12 Apr 2023
Hi Bailey, thank you for taking the time to review us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance soon so we can share a more positive experience.

10/10 Excellent

Benjamin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms. Great location!
Stayed 2 nights in Mar 2023
Response from Marketing on 23 Mar 2023
Hi Benjamin, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean and modern felt safe. Fantastic location with lots to do!
Stayed 1 night in Mar 2023
Response from Marketing on 23 Mar 2023
Hi Jessica, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar with food options and had a DJ Friday night!
Stayed 1 night in Feb 2023
Response from Marketing on 23 Feb 2023
Hi Melissa, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Monica

Stayed 1 night in Jan 2023

10/10 Excellent

Blane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Response from AC Hotel Management on 23 Jan 2023
Thank you for reviewing your recent stay with our team at the AC Hotel. We appreciate your positive feedback and look forward to welcoming you back during a future visit to the Grand Rapids area.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff very friendly. Rooms clean and comfortable beds.
Stayed 1 night in Jan 2023
Response from AC Hotel Management on 16 Jan 2023
Thank you for reviewing your recent stay with our team at the AC Hotel in Grand Rapids. We are delighted to hear additional details regarding your stay and are grateful for your review. We look forward to welcoming you back during a future visit to the Grand Rapids area.

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking had to ark off site
Response from AC Hotel Management on 27 Dec 2022
Thank you for reviewing your recent reservation with our team at the AC Hotel. We apologize for the parking options we are able to offer at this time, however, hope you had an enjoyable visit and stay in the Grand Rapids area. We hope we have the opportunity to welcome you back again soon!

6/10 Okay

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We found the room to be much smaller than the photos appear online. In addition, the bathroom has a sliding glass door that does not completely seal so it feels more like a curtain sectioned off from the bedroom than a private space. In all, it was much more cramped and the bed was not very comfortable. We agreed we will not be returning to this hotel in future visits.
Stayed 1 night in Oct 2022
Response from AC Hotel Management on 17 Oct 2022
Thank you for reviewing your recent stay with our team at the AC Hotel in Grand Rapids. We sincerely appreciate you honest feedback and apologize the style of the room was not what was expected or preferred. We hope overall you were able to enjoy your trip to the area. If there is anything our team can do to make your next visit more comfortable, we are always open to your suggestions. Thank you for your visit and we wish you safe travels!

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything!
Stayed 1 night in Sep 2022
Response from AC Hotel Management on 3 Oct 2022
Thank you Kathy for reviewing your recent stay with our team at the AC Hotel. We appreciate your positive feedback and look forward to our next opportunity to welcome you back during a future visit to the Grand Rapids area!

10/10 Excellent

Tara

Stayed 1 night in Sep 2022

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Great location- heart of the city. The rooms are small and the walls are thin. We could hear everything in the surrounding rooms. Bathroom was nice. No carpet on the floors which we liked. Overall I don’t think I would stay here again, too pricey for such a small room & noise level.
Stayed 2 nights in Sep 2022
Response from AC Hotel Management on 3 Oct 2022
Thank you for reviewing your recent experience with our team at the AC Hotel. We appreciate your positive and honest feedback provided. While we are thankful that you loved the location and general properties of the room, we do apologize that there wasn't enough space which overall impacted the value of the room. Of course, we would love the opportunity to welcome you back if you would reconsider! Safe travels for all future destinations.

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was very modern and updated. Supplies in the room were missing and we had to ask for additional items. We did not receive cleaning service and had to call for clean towels. Parking was not on site and cost $24 a day. Location in downtown Grand Rapids was excellent. Breakfast was minimal and pricey. We went out to a nearby coffee shop.
Stayed 2 nights in Sep 2022
Response from Marketing on 19 Sept 2022
Hi Carol, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from AC Hotel Management on 23 Aug 2022
Thank you for reviewing your recent stay at the AC Hotel in Grand Rapids. We apologize to see we were unable to meet your expectations during your recent stay and we would like to better understand how we could have better supported your recent visit. Please do not hesitate to reach out to our team to discuss further. We appreciate your business and we hope we can welcome you back again during future travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from AC Hotel Management on 23 Aug 2022
Thank you for your positive review on your recent stay at the AC Hotel, Michael. We appreciate your feedback and look forward to our next opportunity to serve you the next time you are in the Grand Rapids area.

10/10 Excellent

Treasyri

Stayed 1 night in Aug 2022
Response from AC Hotel Management on 23 Aug 2022
Thank you for reviewing your recent stay at the AC Hotel in Grand Rapids! We genuinely appreciate your feedback and look forward to our next opportunity to welcome you back again!

10/10 Excellent

Mechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't real happy with offsite parking considering the cost per room.
Stayed 1 night in Aug 2022
Response from AC Hotel Management on 8 Aug 2022
Thank you for reviewing your recent stay at the AC Hotel. We appreciate your feedback and time you spent with us during your stay. We do apologize for the inconvenience with parking, however, we hope we have the opportunity to welcome you back during your next trip the the Grand Rapids area.