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Reviews of Amway Grand Plaza, Curio Collection by Hilton

4 out of 5
Amway Grand Plaza, Curio Collection by Hilton
187 Monroe Ave Nw, Grand Rapids, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1002 reviews" "
Rating 8 - Good. 189 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 51 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional. Excellent overall.
Stayed 2 nights in May 2024
Response from Marketing on 23 May 2024
Hi Patrick, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern and lively property.
Stayed 1 night in May 2024
Response from Marketing on 23 May 2024
Hi Radu, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

10/10 Excellent

Montora

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marketing on 23 May 2024
Hi Montora, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

4/10 Poor

Reianna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room service only available from one restaurant and ends at 10 PM. This is a 4 star hotel it should be available 24 hours. Very small bathroom with a public toilet. Small room not worth the price. Not pleased with the stay definitely not 4 stars! Will not stay there again. Only good thing was the staff.
Stayed 3 nights in May 2024
Response from Marketing on 23 May 2024
Hi Reianna, thank you for taking the time to review us and leave your feedback. We regret that your experience with us was less than perfect, we hope we can welcome you again in the future so we can provide you with a more positive stay at our hotel!

10/10 Excellent

Jordynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marketing on 23 May 2024
Hi Jordynn, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced a very professional, quiet, safe and great atmosphere
Stayed 2 nights in May 2024
Response from Marketing on 17 May 2024
Hi Juanita, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauitful luxury hotel
Stayed 1 night in May 2024
Response from Marketing on 13 May 2024
Hi Melissa, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excellent

Tawana

Liked: Amenities
Wish they had Ride along scooters for the skywalk for people who can't walk long distance but want to experience
Stayed 1 night in May 2024
Response from Marketing on 13 May 2024
Hi Tawana, thank you for reviewing us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marketing on 13 May 2024
Hi Jennifer, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Marketing on 10 May 2024
Hi Daniel, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marketing on 10 May 2024
Hi Paul, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to DeVos with walkway. Fridge in room. Lovely view. Rooftop pickle ball & fitness center
Stayed 2 nights in Apr 2024
Response from Marketing on 10 May 2024
Hi Megan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second night when they cleaned our room they took our comforter. When I checked in my in-laws the second day we were there the girl at the front desk was not nice.
Stayed 2 nights in Apr 2024
Response from Marketing on 29 Apr 2024
Hi Jennifer, thank you for reviewing us. We sincerely apologize for the issues you experienced, please do not hesitate to reach out to us directly if you have additional comments. We hope we can welcome you again in the future so we can share a more positive experience!

10/10 Excellent

Julie, Rochester Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. Super friendly staff and lots of cool dining, drinking, live entertainment on site.
Stayed 1 night in Apr 2024
Response from Marketing on 29 Apr 2024
Hi Julie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Nathan

Stayed 1 night in Apr 2024
Response from Marketing on 17 May 2024
Hi Nathan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the selection of food, drink, and workout availability within the hotel!
Stayed 1 night in Apr 2024
Response from Marketing on 22 Apr 2024
Hi William, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Joe

Stayed 1 night in Apr 2024
Response from Marketing on 13 May 2024
Hi Joe, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, very conveniently located for hanging out downtown.
Stayed 1 night in Apr 2024
Response from Marketing on 22 Apr 2024
Hi Samuel, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

4/10 Poor

George, Rockford

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We loved the location and the local bars and restaurants. It was wonderful to be able to easily park, quickly check in and then walk to the various venues including restaurants, bars and locations with live music. We were disappointed in the room itself, which was certainly clean, but quite dated. We were also shocked to learn there was no TV on 3 floors including ours. Will certainly visit venues again but would not pay to stay in the hotel.
Stayed 1 night in Apr 2024
Response from Marketing on 22 Apr 2024
Hi George, thank you for reviewing us. We sincerely apologize for the issues you experienced with your room. We hope we can welcome you back again in the future so we can share a more positive experience with you!

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
It was nice walking distance to bars and restaurants.
Stayed 1 night in Mar 2024
Response from Marketing on 22 Apr 2024
Hi Sarah, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We hope we can welcome you back again in the future so we can share a more positive experience with you!

10/10 Excellent

Eric

Stayed 1 night in Apr 2024
Response from Marketing on 29 Apr 2024
Hi Eric, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

6/10 Okay

Orhan

Travelled with family
Liked: Cleanliness, staff & service
Liked the fact that it is an historical hotel.
Stayed 1 night in Mar 2024
Response from Marketing on 25 Mar 2024
Hi Orhan, thank you for reviewing us. We sincerely regret that your experience was less than perfect and we hope you'll give us another chance so we can share a more positive experience with you!

10/10 Excellent

Vitalii

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Marketing on 25 Mar 2024
Hi Vitalii, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Luke, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Thank you…
Stayed 2 nights in Mar 2024
Response from Marketing on 25 Mar 2024
Hi Luke, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was spectacular. We enjoyed the bar and fabulous restaurant on the top floor. It was a great stay!
Stayed 1 night in Mar 2024
Response from Marketing on 25 Mar 2024
Hi Yvette, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

2/10 Terrible

Lucas

Travelled with partner
Liked: Cleanliness
Lots of guests with children at the hotel, who were very loud late into the night, both in rooms and in the hallway. Staff were unhelpful in resolving the situation.
Stayed 1 night in Mar 2024
Response from Marketing on 18 Mar 2024
Hi Lucas, thank you for reviewing us. We sincerely apologize for the noise levels you experienced during your stay. We strive to provide a comfortable experience for all our guests and we regret that we failed to do so for you this time. We hope you'll give us another chance in the future so we can share a more positive experience with you!

10/10 Excellent

Niccos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketing on 18 Mar 2024
Hi Niccos, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you back again soon!

8/10 Good

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marketing on 18 Mar 2024
Hi Tracie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really nice. The rooms were clean and comfortable. The view from my room was beautiful. There were about 3 or 4 restaurants inside the hotel. There was shopping and restaurants within walking distance. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Marketing on 11 Mar 2024
Hi Michelle, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excellent

Stephenie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly professional and friendly everywhere in the hotel. The rooms were spacious and clean. We really enjoyed our time here. The pool is smaller and there were lots of kids there, but everyone was having a good time. Great value for the price.
Stayed 2 nights in Mar 2024
Response from Marketing on 11 Mar 2024
Hi Stephenie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hands-down, my favorite hotel. Suites are phenomenal for the rate
Stayed 1 night in Mar 2024
Response from Marketing on 11 Mar 2024
Hi Dawn, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excellent

rose

Liked: Staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Feb 2024
Response from Marketing on 4 Mar 2024
Hi Rose, thank you for reviewing us! We're so happy to know you enjoyed your stay with us and we hope to welcome you back again soon!

8/10 Good

Ryan

Stayed 1 night in Feb 2024
Response from Marketing on 25 Mar 2024
Hi Ryan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

2/10 Terrible

Melissa

Liked: Cleanliness, property conditions & facilities
We loved the hotel. Unfortunately, my friend and I were charged $45 for vallet per vehicle per day. There were no signs stating this charge and this charge was never discussed at check in. I called the hotel and explained my concerns. The staff member told me there was nothing she could do for us. Very disappointing and will not go back.
Stayed 1 night in Feb 2024
Response from Marketing on 4 Mar 2024
Hi Melissa, thank you for reviewing us. We sincerely apologize for the miscommunication you experienced, please know that a member of our team will be reaching out to you soon!

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities!
Stayed 1 night in Feb 2024
Response from Marketing on 26 Feb 2024
Hi Dallas, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Amway. We stay here every time we visit the Grand Rapids Area.
Stayed 1 night in Feb 2024
Response from Marketing on 26 Feb 2024
Hi Lisa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the 21 I think 18 would be good for the pools extra hour lol
Stayed 1 night in Feb 2024
Response from Marketing on 26 Feb 2024
Hi Romeo, thank you for reviewing us and providing your feedback!

10/10 Excellent

Kayla

Stayed 2 nights in Feb 2024
Response from Marketing on 25 Mar 2024
Hi Kayla, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marketing on 19 Feb 2024
Hi Kevin, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marketing on 19 Feb 2024
Hi Ryan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vibe and beautiful room
Stayed 1 night in Feb 2024
Response from Marketing on 19 Feb 2024
Hi Brian, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

2/10 Terrible

Tim

Stayed 1 night in Feb 2024
Response from Marketing on 19 Feb 2024
Hi Tim, we sincerely regret that your experience was less than perfect. We care deeply for our guests and their experience with us and we hope you'll give us another chance in the future to make this right!

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and stay, the 45.00 valet fee (which I found out about afterwards) was very steep, especially after tipping as well..Also, I booked us a king room and was told upon arrival there were none available and we had to get queen beds which was disappointing but overall a good stay!
Stayed 1 night in Feb 2024
Response from Marketing on 15 Feb 2024
Hi Daniel, thank you for reviewing us. We sincerely apologize for the issues you ran into during your visit, but are happy to hear that you still had a great experience!

4/10 Poor

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marketing on 15 Feb 2024
Hi Emily, thank you for taking the time to review us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance so we can share a better experience with you in the future!

10/10 Excellent

Chad

Stayed 1 night in Feb 2024
Response from Marketing on 8 Feb 2024
Hi Chad, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

2/10 Terrible

Masumi, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
If was 3 start hotel be did story same as if Was a 2 star . Photos of room showed a patio ,room booked had none, everything closed before midnight, Valet team definitely 5/5 stars . Maybe in day time place might be ok. But late in evening forget bout it. They need to update the photos properly, If photos matched the room more accurately and then showing or describing tiny bathroom entrance to get in room is like trying to get into your uncles shed in backyard type deal . Entrance to get into room least this one yeah good luck if you have family with difficult items or baby in stroller etc etc.
Stayed 1 night in Feb 2024
Response from Marketing on 15 Feb 2024
Hi Masumi, thank you for taking the time to review us and leave your feeback we sincerely apologize for the issues you experienced during your stay. We hope you'll give us another chance in the future to share a positive experience with you!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marketing on 8 Feb 2024
Hi Ashley, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

6/10 Okay

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Music All Night Long
Love the Amway Grand. Everything was great except for muffled loud music that went on all evening and all night. We have no idea where it came from. Called the front desk and they were not helpful. I think maybe they play music in sync with the lights outside? M
Stayed 1 night in Jan 2024
Response from Marketing on 29 Jan 2024
Hi Jon, thank you for reviewing us. We sincerely apologize for the loud music during your overnight stay with us. We hope we can welcome you back again for a quieter, more relaxing visit!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Marketing on 25 Mar 2024
Hi Robert, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - lots of amenities Pool was out of service for the first night - toilet leaked Room was noisy, until they switched us
Stayed 2 nights in Jan 2024
Response from Marketing on 29 Jan 2024
Hi Jason, thank you for reviewing us! We're happy to know you had a great experience, despite a few issues, and we hope to welcome you back again soon!