Grand Rapids Hotel with Pool

"Dirty, smelly, loud neighbors and when I talked to the guy at the front desk he acted like it wasn’t his problem and it was mine, became rude about it. "

"That entire property smelled like marijuana at all times and the rooms were like 70% clean. It got pretty sketchy at times in the parking lot. Wouldn’t recommend, for a bit extra there are nicer places to stay."

"The public areas were clean and well maintained. The pool and hot tub area were clean, but not did not overwhelm with chlorine smell, as so many hotel pool areas often do. The room was clean and staff were very friendly."

"Olivia checked us in and was very informative and helpful. The room was spacious with ample room and comfy beds. "

"Great breakfast"

"Great breakfast, friendly staff, clean rooms!"

"It has alot of foam. Did not use"

"This was hands-down the best experience I have had at any hotel, ever. Every single staff member was friendly without being overbearing, my room was fantastic, the club lounge was well stocked and clean, the spa was INCREDIBLE and it truly was the perfect getaway. I want to mention Molly at the front desk. She was FANTASTIC. I don't know what kind of training JW puts their people through, but it was worth every penny. I walked away feeling like I had made a new friend. There was a line of people behind me, but she took her time explaining all amenities and made sure I was 100% happy before she moved on to the next guest. She deserves MASSIVE accolades as I'm sure her job is very difficult. I also had a 60 minute massage at Seraphina and it was FABULOUS. Dionte was my massage therapist and made sure I was completely comfortable throughout. We had a great chat while he worked and instinctively knew when I was getting sleepy. He worked out knots I have had for YEARS. I'm so grateful for his time and expertise. There's no question on if I'll be booking again. It was the perfect place to rest and relax, and I can't wait until I can return! "

"Parking easy"