Granite Bay

Wasnt overly impressed with the hotel, could definately use a renovation, and some cleaning. However the staff were friendly and helpful, and aside from the lifts seeming to stop on every second floor and take a long time, nothing really impeded the purpose of my stay.

With 3 kids it suites us perfectly

We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.