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Reviews of Residence Inn by Marriott Gravenhurst Muskoka Wharf

3 out of 5
Residence Inn by Marriott Gravenhurst Muskoka Wharf
285 Steamship Bay Road, Gravenhurst, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 653 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The short hiking trail steps away from the front door to a Pavillion with a beautiful view of Muskoka Lake and the boardwalk also steps away leading to the Bayfront and all the shops and restaurants.
Stayed 1 night in Apr 2024
Response from Gurvinder on 27 Apr 2024
Hi Dora, Thank you very much for your valuable review. we are glad to hear to hear you enjoyed your stay with us. Looking Forward to seeing you again.

10/10 Excellent

Edith

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and friendly services. We enjoyed very much the lake view from the balcony. The suite is well designed which made our stay very comfortable and enjoyable.
Response from Gurvinder on 29 Mar 2024
Hi Edith Thank you very much for your valuable review. we are glad to hear to hear you enjoyed your stay with us.Looking Forward to seeing you again.

10/10 Excellent

Frans

Stayed 1 night in Mar 2024
Response from Gurvinder on 11 Apr 2024
Hi.Thank you very much for your valuable review.

6/10 Okay

Anne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Alexander Tomaszewski on 9 Mar 2024
Thanks for reviewing your stay with us. Do you have any feedback about your stay that you would like to share with us?

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location and the staff was very friendly.
Stayed 1 night in Mar 2024
Response from Alexander Tomaszewski on 9 Mar 2024
Thanks for your review of your stay. We are very proud of the team here at the hotel. We constantly get compliments on how great our staff is. Hopefully you choose to stay with us again in the future.

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking and friendly staff
Stayed 4 nights in Feb 2024
Response from Alexander Tomaszewski on 3 Mar 2024
Thanks for your feedback. We are very proud how often we hear how friendly our staff are. Our team is glad you enjoyed your stay and hopefully we will see you again soon!

10/10 Excellent

Orette

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and that you can go for a walk on the trail, the gym was small wish it was bigger and also wish we had a better view of the lake because it was beautiful outside the little we see
Stayed 2 nights in Feb 2024
Response from Alexander Tomaszewski on 3 Mar 2024
Thanks for your feedback. The hotel is located in a beautiful area of Muskoka, and we are very lucky to have this awesome scenery just outside our front door. We are glad you enjoyed your stay and hopefully we will see you again soon!

10/10 Excellent

Barry, Winchendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the setting. Our room overlooked the lake. Breakfast was okay but food could be a bit warmer and a few more options regarding fruit.
Stayed 3 nights in Feb 2024
Response from Alexander Tomaszewski on 3 Mar 2024
Thanks for your feedback. We have been spending time over the past few months working on our breakfast items and processes. We appreciate any feedback that can help us improve our food and beverage offerings in house. We are glad you enjoyed your stay and hopefully we will see you again soon!

6/10 Okay

Greg

Travelled with family
Property seems dated and yet used to be much better value nearly a decade ago compared to other Muskoka hotels. TV was hung near the ceiling which was odd. No towels in swimming area (had to ask), no utensils at breakfast (had to ask), etc likely due to more people than normal during winter but this should have been obvious to management and staffed accordingly given the Family Day long weekend.
Stayed 1 night in Feb 2024
Response from Chris MacDonald on 22 Feb 2024
Greg,Thank you for staying with us during your time in Gravenhurst. I apologize that things did not go as well as they could have. I will be following up with our team to use this as areas of opportunity for us to improve on in the future.

10/10 Excellent

Zarna

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chris MacDonald on 22 Feb 2024
Zarna,Thank you for staying with us during your time in Gravenhurst. We are happy to see that you enjoyed your stay, and look forward to having you as our guest again in the future!

10/10 Excellent

Patricia, Innisfil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to the Muskoka Marriott many times over the years. It’s a great place with a beautiful property and a nice view of the lake.
Stayed 1 night in Feb 2024
Response from Alexander on 7 Feb 2024
Good Morning Patricia,I'm glad you enjoyed your stay at our hotel! Hopefully we will get to see you again soon.Safe Travels,

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Property is excellent. Views are great and location is good. Only downside is there is no on-site restaurant or bar. The gym equipment is sparse. But overall facility is nice.
Stayed 2 nights in Feb 2024
Response from Alexander on 6 Feb 2024
Good Afternoon Lana,I'm glad you enjoyed your stay at our hotel.Thanks for the review,

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is set in a gorgeous location, right on the bay with lots of restaurants and shops nearby. Our suite room had a balcony overlooking the water, and the beds were very comfortable. The service was excellent, bringing us up extra pillows and blankets for the pull out sofa and following up that we had everything that we needed.
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Afternoon Michelle,We are very proud of the level of customer service that we provide at the hotel. We try to go above and beyond for every guest that stays with us!Thanks for your kind words,

10/10 Excellent

Borivoj

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite !!
Stayed 5 nights in Jan 2024
Response from Alexander on 6 Feb 2024
Afternoon Borivoj,We are glad you loved our property and hope to see you again soon!

8/10 Good

Cherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Hi Cherrie,Glad you enjoyed your stay.

10/10 Excellent

Raafat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's reasonable, affordable price compare to size of suits which easily can sleep 4 comfortably
Stayed 1 night in Jan 2024
Response from Alexander on 6 Feb 2024
Afternoon Raafat,I'm very happy that our style hotel rooms fit your needs. I hope you had a good time.

10/10 Excellent

Asha

Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Hi Asha,Thanks for staying with us!

6/10 Okay

john

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our heater in our room did not work and the fireplace ticked all night. Hopefully the staff will het to addresses. Hreat service!!!!
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Good afternoon John,I sincerely apologize for not meeting your expectations. Hopefully in the future you will choose to stay at our property again.Thanks,

8/10 Good

Zlatko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and nice hotel.
Stayed 3 nights in Dec 2023
Response from Alexander on 6 Feb 2024
Hello Zlatko,It seems you enjoyed staying at our hotel! Hopefully we will see you again soon!

10/10 Excellent

Pooyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Good Afternoon Pooyan,Glad you enjoyed your stay!

10/10 Excellent

Homeira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Afternoon Homeira,Thanks for choosing to stay with us!

10/10 Excellent

Mebin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Beautiful view from the balcony. Friendly Staff.
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Hello Mebin,I'm very happy that we could share our awesome scenery with you. Hopefully you choose to stay with us again.!

10/10 Excellent

RITUBEN

Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Hello Rituben,Thanks for staying with us!

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexander on 6 Feb 2024
Afternoon Manpreet,I'm very happy you enjoyed your stay!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was comfortable and relaxing! We were able to get early check in which was great. Our room was spacious and clean. Only negative was the breakfast- it was very busy and many of the items took quite Some time to be replenished.
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Good afternoon Jacqueline,I'm glad you enjoyed your stay. We are constantly working on improving our breakfast at the hotel. Your feedback will definetly help us improve!Thanks,

2/10 Terrible

Nikunj

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked 2 suites for 10 people, one of these suites out of power in early morning due to this we have to use bathroom in dark, staff showed up, but problem wasn’t fixed. In addition there was ceiling lamp which was not running and water start dripping through the ceiling LED. Next day morning, at the time of breakfast no staff there to refill food. We literally had to go inside the kitchen and have to ask that we need this item to be refilled. Overall not worth for money, very disappointing.
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Hello Nikunj,Sorry to hear about your disappointing experience at the hotel. Hopefully you will give us another chance in the future to be able to provide you with a better experience in Gravenhurst.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexander on 6 Feb 2024
Hi Andrew,Thanks for staying with us!

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues with the cleanliness of the bathroom but overall convenient location and very friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Travelled with family
The layout was perfect for our family. Roomy but private rooms were great
Stayed 1 night in Nov 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

mamta

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD EXPERIENCE
Stayed 1 night in Nov 2023

10/10 Excellent

Rema

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there were more restaurants in the area close to the hotel to enjoy.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Susan

Business traveller
Liked: Staff & service, property conditions & facilities
Property is beautiful, don’t forget your camera. The grout in the bathroom needs work on both wall and floor tile, also someone has gone over the caulking at the tub with clear silicone so the mold underneath is still visible. If you can see past that you’ll have a lovely stay.
Stayed 1 night in Oct 2023

8/10 Good

Maria Del Carmen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Olena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and excellent staff ! Thank you ! Keep up with the good work!!
Stayed 1 night in Oct 2023

8/10 Good

Di Hua

Stayed 2 nights in Oct 2023

10/10 Excellent

Damien Kin Yip

Liked: Cleanliness, staff & service, property conditions & facilities
Room size
Stayed 1 night in Oct 2023

10/10 Excellent

Ke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jihyoung

Stayed 1 night in Oct 2023

4/10 Poor

Raquib

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old and the rooms are very old. They were dirty on the carpet and balcony. When I book Marriot, I am paying a lot more money for cleanliness and high quality room, but this was not the case. If I had known I could have spent 1/2 the money and have the same experience. Very disappointed. I would not be staying with Marriot anymore and would rather spend less. Oh the continental breakfast was horrible. I am vegan, and all I could eat was bagel and butter. No bread, no milk. I’ve had better experience with continental breakfast of 2 star hotels. Very bad experience cannot stress enough. Stay at your own risk.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upgrade without asking.
Stayed 1 night in Oct 2023

8/10 Good

Derek

Travelled with partner
Liked: Amenities
Good room and great location. All you could want if you care not to have a restaurant in house
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
liked everything
Stayed 1 night in Sep 2023

10/10 Excellent

Leila

Stayed 1 night in Sep 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023