2/10 糟糕
brienne
2025 年 7 月 21 日
I paid for a grand suite with a jacuzzi, living room & 3 beds, as confirmed by my reservation and did not get that room & the hotel tried to gaslight me saying they don’t even have that room. Probably double booked it. Expedia wasn’t helpful and the hotel wasn’t helpful. Nothing happened. Nothing was resolved. We were screwed. Hotel blamed Expedia. Expedia blamed hotel. We lost & I wasted my money on a closet next to the reception desk. The bathroom window literally opened into the reception desk. Unreal. Terrible customer service. Will submit this review everywhere I possibly can.
brienne
2025 年 7 月入住 1 晚