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Reviews of Inn at DePauw

3.5 out of 5
Inn at DePauw
2 West Seminary Street, Greencastle, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 169 out of 232 reviews" "
Rating 8 - Good. 49 out of 232 reviews" "
Rating 6 - Okay. 7 out of 232 reviews" "
Rating 4 - Poor. 6 out of 232 reviews" "
Rating 2 - Terrible. 1 out of 232 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Stayed 3 nights in May 2024
Response from Michele on 19 May 2024
Thank you, we are so happy you enjoyed your stay. Hope to host you again soon!

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff..
Stayed 1 night in Apr 2024
Response from Michele on 25 Apr 2024
We are glad you enjoyed your stay, we hope to see you again soon.

8/10 Good

Brian, Bethesda

Liked: Cleanliness, staff & service
Rooms were nice. The rest of the building was sparse and tired. Needed a refresh.
Stayed 2 nights in Apr 2024
Response from Michele on 22 Apr 2024
Thank you for the review. We are currently assessing the needs and hope to have completed soon!

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area. Many options for a small town. Staff was super friendly. Bar open until 11pm was cool. Some peeling paint in bathroom, due to lack of ventilation. And front door does not self-open (not the end of the world, but noteworthy imo)
Stayed 1 night in Apr 2024
Response from Michele on 7 Apr 2024
Thank you so much for your review. We appreciate you letting us know the things that need to be addressed.We hope to see you again.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Late check in went smoothly.
Stayed 1 night in Jan 2024
Response from Michele on 4 Mar 2024
Thank you, we are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Kelli

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michele on 4 Mar 2024
Thank you! We hope to see you again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Michele on 19 Feb 2024
Thank you for the perfect score!We hope you enjoyed your stay and hope to see you again soon.

8/10 Good

Penny

Travelled with group
Liked: Staff & service, property conditions & facilities
Great space but need a deep cleaning.. some wear and tear.. But could be cleaner
Stayed 2 nights in Feb 2024
Response from Michele on 7 Feb 2024
Thank you, I would love to know the details.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Michele on 7 Feb 2024
Thank you!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Michele on 31 Dec 2023
Thank you for the perfect score. We appreciate your business and hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Michele on 28 Dec 2023
Thank you for the perfect score! We hope to see you again soon.Happy New Year.

10/10 Excellent

Anne

Stayed 3 nights in Dec 2023
Response from Michele on 7 Feb 2024
Thank you!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
The room was amazing. The service was amazing. I will definitely be staying here the next time I’m in Greencastle.
Stayed 2 nights in Dec 2023
Response from Michele on 17 Dec 2023
We are so glad that you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michele on 17 Dec 2023
Thank you for the perfect score, we hope to see you again soon.

10/10 Excellent

Jacalyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michele on 7 Dec 2023
Thank you for the perfect score!We hope to see you again soon!

8/10 Good

KAZUMASA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk is too unfriendly when I check in.
Stayed 2 nights in Nov 2023
Response from Michele on 1 Dec 2023
Thank you for letting us know.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Michele on 17 Dec 2023
Thank you for the perfect score! We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place adjacent a lovely campus
What a lovely inn and not very far off the highway. Such friendly staff and guests. So nice to walk around the beautiful campus adjacent the property, too.
Stayed 1 night in Nov 2023
Response from Michele on 13 Nov 2023
Thank you! We are so happy that you enjoyed the Inn and the campus. We hope to see you again soon!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable.
Response from Michele on 5 Nov 2023
Thank you, we are so glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Betty

Disliked: Cleanliness, staff & service
A cobweb right about my pillow. Starting from ceiling to lamp on night stand. Stood up on bed to clean the web off and could see all the dusr on artwork frame/headboard! The fan in bathroom had souch filth in the opening! I have asthma, a pacemaker, serious heart problems and can afford to breath that mess in. I took pictures and will show clerk when I check out in the morning.
Stayed 1 night in Oct 2023
Response from Michele on 30 Oct 2023
We are so sorry you experienced these problems in your room. We have taken measures to get this problem resolved and hope that you will stay with us again.

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Michele on 23 Oct 2023
Sorry your stay was only okay. We would love to know what was not okay!

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place, good location
Stopped for an overnight during the covered bridge festival. The area is great, the inn was easy to find and had ample parking (for a Monday), and the in itself was decent. My only issues were that the water pressure in the shower wasn’t great, there was lots of dust in and on the vents, and we had a hard time controlling the temp in the room. When the fan blew for the air it was freezing, and when it was off it was too warm. We didn’t find out until we were leaving that the windows opened, and I’m thinking that would have helped for sure. But it’s a nicely updated old building, and I know that my little issues just come with being in an older building. Otherwise, it was perfect for an overnight trip with a friend.
Stayed 1 night in Oct 2023
Response from Michele on 23 Oct 2023
Thank you for letting us know of your experience. We are sorry it wasn't a perfect stay for you and we appreciate you acknowledging the age of the building. We try very hard to maintain these types of issues.

8/10 Good

Kerstin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings at the University. Nice with dining in place. No breakfast though! Nice spacious room.
Stayed 1 night in Oct 2023
Response from Michele on 22 Oct 2023
So glad you enjoyed your stay, we hope to see you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wide, bright halls. Nice, quiet place.
Stayed 1 night in Oct 2023
Response from Michele on 22 Oct 2023
We are so happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michele on 22 Oct 2023
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
I would highly recommend this hotel! I think it was probably the cleanest hotel I’ve ever stayed, and the beds were super comfortable in a large room. The location is ideal (we came for the festival). A restaurant is located in the hotel. We would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Michele on 19 Oct 2023
Thank you for the perfect review!!!We are so happy that you enjoyed your stay with us and we hope to see you next year for the festival!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That they had a restaurant within the property and we did not have to leave the hotel once we
Stayed 2 nights in Oct 2023
Response from Michele on 19 Oct 2023
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest small hotels I've ever stayed in. No impact on my stay at all but I noticed the exterior wood could use some attention.
Stayed 2 nights in Oct 2023
Response from Michele on 19 Oct 2023
Thank you for your kind review. We are in the process of having the wood repaired before winter starts. We hope to see you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, nice accomodations.
Stayed 1 night in Oct 2023
Response from Michele on 19 Oct 2023
Thankyou! We hope you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Michele on 18 Oct 2023
Thank you for the perfect review. We hope you enjoyed your stay and hope to see you again!

8/10 Good

Eric

Travelled with family
Liked: Amenities, property conditions & facilities
The water pressure and temperature was great. Room was mostly clean and comfortable. Needed a little dusting and high cobwebs removed. Otherwise very nice.
Stayed 1 night in Oct 2023
Response from Michele on 16 Oct 2023
Thank you for the review, we will look high!

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michele on 11 Oct 2023
Thank you.

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michele on 20 Sept 2023
Thank you for the perfect score. We hope you enjoyed your stay and look forward to hosting you again soon.

10/10 Excellent

Gayle

Travelled with family
Liked: Amenities
Julie at the front desk is very friendly and helpful! Love the inn!
Stayed 1 night in Sep 2023
Response from Michele on 18 Sept 2023
We are happy you enjoyed your stay, we hope to see you again soon.

4/10 Poor

LaToya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here twice and both times, it was the same experience. The only decent thing about this property is it's proximity to the college, it's really convenient. But each time I've dusted here, the rooms have been filthy. Even the complimentary small bottles of lotion, shampoos and lotions were used. Like really? The caps were half off, half full and the bottles was oily, when I entered the room, yuck. There was random long strains of hair on the shower walls. When I checked in, the front desk associate didn't give me any details about the hotel. She didn't offer me check in/out times, she just took my name and gave me my key. Again, the only decent thing about this place is it's proximity to the college. It feels like they don't clean the rooms or put in any effort with this place because they feel as though we will book with them no matter what, due to convience. Id rather stay near the airport, it's only 40 minutes away.
Stayed 1 night in Aug 2023
Response from Michele on 22 Aug 2023
Ms. Jackson - Thank you so much for taking the time to write a review. This type of feedback is how we are able to improve and provide teaching moments for our staff. Your comments are concerning and we want to rectify your opinion of our property. If you would be willing to connect with our Regional Manager, we would love to discuss this further. Our goal is always to provide the highest service levels possible and we certainly want to take care of your concerns. Email: cwaddle@dorahotelco.com

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Michele on 22 Aug 2023
Thank you for the perfect score! We work very hard at making our property shine.We look forward to seeing you again soon!

10/10 Excellent

CHRISTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michele on 14 Aug 2023
Thank you for the perfect score. We hope you enjoyed your stay and hope to see you again soon.

8/10 Good

Nancy B

Liked: Cleanliness, property conditions & facilities
Very nice room. However, since there was three of us, had to get extra towels. Better selection of coffee in the room would have been nice.
Stayed 1 night in Jul 2023
Response from Michele on 3 Aug 2023
Thank you for your review, hopefully the front desk staff were happy to get you extra towels.

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Inconvenient parking
My room was fine. Parking is inconvenient- across street.
Stayed 1 night in Jul 2023
Response from Michele on 26 Jul 2023
Thank you for your review. We have an additional parking lot on the south side of the building which is much more convenient. Hope this helps should you stay without again.

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a college visit. Conveniently located on campus. Beautiful place to stay! Will definitely come back!
Stayed 1 night in Jul 2023
Response from Michele on 26 Jul 2023
We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Timothy

Travelled with group
The Inn is always very welcoming: clean, comfortable with up-to-date furnishings and a friendly and helpful staff. It’s right at the edge of the DePauw campus, and a block from downtown Greencastle with bars, restaurants and shops within easy walking distance.
Stayed 1 night in Jul 2023
Response from Michele on 9 Jul 2023
Thank you for the great review! We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 1 night in Jun 2023
Response from Michele on 15 Jun 2023
Thank you! We hope you enjoyed your stay and hope to see you again soon!

4/10 Poor

Alison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They didn't clean the room or change the sheets. They don't say hello or anything when you arrive, they literally ignore you.
Stayed 3 nights in Jun 2023
Response from Michele on 8 Jun 2023
It's always best to let management know you have experienced a problem so it can be addressed during your stay. I am sorry you had problems, this doesn't sound like our hotel at all.

8/10 Good

Timothy, Naperville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Michele on 8 Jun 2023
Thank you, we hope you enjoyed your stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean room! Definitely a place I’ll stay when in the are.
Stayed 1 night in May 2023
Response from Michele on 27 May 2023
Thank you for the perfect score. We are happy that you enjoyed your stay and hope to see you again!

10/10 Excellent

Whit

Stayed 1 night in May 2023
Response from Michele on 15 Jun 2023
Thank you! We hope you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Guest Services on 22 May 2023
We are excited that you were our guest during your visit to Putnam County, Indiana

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter attends DePauw, staying on campus makes visits more convenient and is a time saver. Not a whole lot of hotels in this area to choose from.
Stayed 1 night in Apr 2023
Response from Michele on 12 Apr 2023
Thank You! We are glad you enjoy our hotel.

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Amazing
Always comfortable and great customer service! Stayed there many times and it is always my first choice when visiting DePauw.
Stayed 2 nights in Mar 2023
Response from Michele on 13 Mar 2023
Thank you so much for your kind review! We hope to see you soon.

10/10 Excellent

Samuel

Stayed 1 night in Jan 2023
Response from Michele on 18 Jan 2023
Thank you for the perfect score. We are glad you enjoyed your stay and hope to see you again soon.