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Reviews of Comfort Suites Greenville Airport

2.5 out of 5
Comfort Suites Greenville Airport
1371 Garlington Road, Greenville, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 598 out of 753 reviews" "
Rating 8 - Good. 102 out of 753 reviews" "
Rating 6 - Okay. 28 out of 753 reviews" "
Rating 4 - Poor. 13 out of 753 reviews" "
Rating 2 - Terrible. 12 out of 753 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice. We was supposed to clock in at 3pm and ended up getting our room at 1pm the moment we stepped in the building.broom was very clean. Only issue was the jacuzzi didn’t have soap. I would recommend getting a noun nkw bath bottle of soap mounted on the wall for the jacuzzi.
Stayed 1 night in May 2024
Response from CS team on 25 May 2024
We appreciate your feedback. Thank you for sharing your review.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CS team on 26 May 2024
Thank you for taking the time to share your review. We appreciate your feedback.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport reasonably priced for area
Stayed 1 night in Apr 2024
Response from CS team on 24 May 2024
Thank you for sharing your review.

10/10 Excellent

Richard Lane, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice location and friendly staff. Probably one of the best stays I have had in a long time. I really liked having a walk-in shower.
Stayed 1 night in May 2024
Response from CS team on 24 May 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the room… very nice and comfortable
Stayed 1 night in May 2024
Response from CS team on 21 May 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went in and it was the best hotel I ever booked
Stayed 1 night in May 2024
Response from CS team on 20 May 2024
Alexandria, we appreciate your feedback. Thank you for being our guest.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CS team on 20 May 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from CS team on 20 May 2024
Thank you for taking the time to share your review, we appreciate your feedback.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well staffed
Stayed 1 night in May 2024
Response from CS team on 16 May 2024
Thank you for sharing your review.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from CS team on 21 May 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful personal greeting when we arrived! Hospitality was over the top!
Stayed 1 night in May 2024
Response from CS team on 12 May 2024
Thank you for sharing your review, we appreciate your feedback.

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable
Stayed 1 night in Apr 2024
Response from CS team on 6 May 2024
Thank you for sharing your review, we appreciate your feedback.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was so nice. Room was clean and comfortable. Shower was AMAZING
Stayed 2 nights in Apr 2024
Response from CS team on 27 Apr 2024
Thank you for sharing your review. We appreciate your feedback.

6/10 Okay

SHEKARA

Overall, my stay was satisfactory; however, there were some issues that left me slightly frustrated. Despite prepaying through a third-party booking partner affiliated with the hotel, I was surprised upon check-in to be asked for my card for a $50 incidental charge, only to discover later that nearly $500 had been charged to my account for the stay, yet again. Additionally, an unexplained $100 charge appeared later on. Despite attempting to reach the front desk twice by phone, no one answered. Subsequently, when I went down in person, I waited for 5-10 minutes without any staff assistance or callbacks. After about an hour, I called again and spoke to G, who was exceptionally helpful and understanding. He promptly investigated the issue and provided an explanation within 15 minutes, attributing the error to the individual who checked me in. What's frustrating is the lack of direct communication from the staff member who made the mistake; instead, she promised her manager would contact me, which never happened. Mistakes can happen, but a $600 discrepancy without clarification is concerning. However, G's exceptional service and dedication to resolving the issue are commendable. If I were to return to this location, it would be solely due to the outstanding service provided by individuals like G.
Stayed 4 nights in Apr 2024
Response from CS team on 24 Apr 2024
Thank you for sharing your feedback on your stay with our hotel.

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from CS team on 23 Apr 2024
Thank you for sharing your review. We appreciate your feedback.

2/10 Terrible

patrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING!! BREAK IN ATTEMPT!! DO NOT BOOK THIS HOTEL. At 7am my wife woke up to a key card opening our room door. The perpetrator had a key card that accessed our room and began banging the door in continuously even after noticing the door’s safety latch was on. When I yelled out and made way to the door the perp took off running down the stairs. My wife and I immediately went down to the front desk ( in our pajamas) to speak to the front desk clerk Shay. We asked her what time does house keeping come in? She replied: “8-9am”. My wife explained that “someone attempted to break into our room- can we speak to a supervisor to access the cameras” their reply: “ we don’t have access, the person in charge of camera isn’t in today and is off tomorrow”. When asked to speak to the general manager- “ the manager isn’t here right now but l will reach out to her”. The entire time we addressed our concern both front desk clerks ( Shay and Sidney ) showed no sense of urgency or bother to what just happened. It’s as if this situation was a normal occurrence. No accommodations were offered. They didn’t even offer a room change.When asked about a refund - Shay responded “ We don’t do refunds. My wife asked for the general manager’s contact Info. My wife and I went back upstairs to find the stair case door opened again. We entered our room, grabbed all our belongings and headed back to the front desk to leave. WORST TRAVEL EXPERIENCE.
Stayed 3 nights in Apr 2024
Response from CS team on 23 Apr 2024
The hotel will reach out to Mr. Michel directly regarding his post-stay review.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location
Stayed 1 night in Apr 2024
Response from CS team on 22 Apr 2024
Thank you for sharing your review, we appreciate your feedback.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 9 nights in Apr 2024
Response from CS team on 16 Apr 2024
Thank you for sharing your review.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CS team on 12 Apr 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Clean spacious rooms. Close to highway.
Stayed 1 night in Apr 2024
Response from CS team on 5 Apr 2024
Thank you for sharing your review

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from CS team on 16 Apr 2024
Thank you for taking the time to review your stay, we appreciate your feedback.

8/10 Good

Iesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thank yall. Front desk guy was very sweet
Stayed 1 night in Mar 2024
Response from CS team on 25 Mar 2024
Thank you for taking the time to share your review, we appreciate your feedback.

10/10 Excellent

Charles Rowland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The breakfast was good but the scrambled eggs were fair.
Stayed 1 night in Mar 2024
Response from CS team on 25 Mar 2024
Thank you for sharing your review.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I most like about it was very quiet
Stayed 2 nights in Mar 2024
Response from CS team on 25 Mar 2024
Thank you for sharing your review, we appreciate your feedback.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and I was greeted by a very friendly gentleman named, G. Breakfast offered a fine selection, but maybe invest in better equipment for keeping hot foods hot. I had to reheat my eggs in the microwave. Maybe an “adult” choice of cereal would be nice too. :)
Stayed 1 night in Mar 2024
Response from CS team on 19 Mar 2024
Thank you for sharing your review. We appreciate your feedback.

8/10 Good

Valerie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times. Front desk is friendly and helpful. The room could be slightly cleaner (I saw two ants) and the beds a bit softer, but overall a consistently good experience.
Stayed 1 night in Mar 2024
Response from CS team on 17 Mar 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the airport.
Stayed 1 night in Mar 2024
Response from CS team on 17 Mar 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and warm.
Stayed 2 nights in Mar 2024
Response from CS team on 11 Mar 2024
Thank you for sharing your review.

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CS team on 17 Mar 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 3 nights in Mar 2024
Response from CS team on 10 Mar 2024
Thank you for sharing your review.

8/10 Good

sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CS team on 11 Mar 2024
Thank you for taking the time to share your review.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from CS team on 11 Mar 2024
We appreciate your feedback, thank you for sharing your review.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly accommodating and pleasant. Even when there were issues with the system they were able to figure out a workaround and were very professional. The only thing that was lacking a bit was the pool looked like it could have used a bit more chlorine, the water wasn't as clear as many that I have been in, but my kids still had fun. I'd definitely go again!
Stayed 1 night in Feb 2024
Response from CS team on 5 Mar 2024
On behalf of our entire team, we would like to extend our apologies regarding the pool. We appreciate your feedback and want to thank you for being our guest.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff, they were so nice!! The only thing that we didn’t love as much was how loud the people in the rooms beside us were.
Stayed 1 night in Mar 2024
Response from CS team on 4 Mar 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very friendly.
Stayed 1 night in Feb 2024
Response from CS team on 27 Feb 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Brent

Travelled with family
Very clean and quiet! Staff was very friendly.
Stayed 3 nights in Feb 2024
Response from CS team on 26 Feb 2024
Thank you for sharing your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend family getaway
Reception was really nice and gave us great local sightseeing tips. Room was comfortable and spacious and clean.
Stayed 1 night in Feb 2024
Response from CS team on 13 Feb 2024
Thank you for sharing your revie, we appreciate your feedback.

10/10 Excellent

Carmella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change hotels at the last minute and chose to go back here because our experience was so great the night before
Stayed 1 night in Feb 2024
Response from CS team on 11 Feb 2024
Thank you for sharing your review, Carmella. It was a pleasure to have you and your family as our guests.

10/10 Excellent

Carmella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean staff was so friendly and accommodating. The hotel I was supposed to stay in the second night of my trip got cancelled and I came right back to this hotel
Stayed 1 night in Feb 2024
Response from CS team on 9 Feb 2024
Thank you for sharing your review, we truly appreciate your feedback.

10/10 Excellent

Alena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and quiet, rooms spacious
Stayed 3 nights in Feb 2024
Response from CS team on 9 Feb 2024
Thank you for sharing your review. W appreciate your feedback.

10/10 Excellent

Audrey

Travelled with family
Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CS team on 6 Feb 2024
Thank you for sharing your review.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5 Stars
Had an amazing hotel stay! The staff was incredibly friendly and accommodating. The room was clean, comfortable, and beautifully decorated. The amenities were top-notch, and the breakfast spread was delicious. Overall, a perfect getaway with excellent service and a welcoming atmosphere. The Hotel is brand new & Highly recommend!
Stayed 1 night in Feb 2024
Response from CS team on 4 Feb 2024
Thank you for sharing your review. We truly appreciate your feedback and want to thank you for being our guest.

10/10 Excellent

Jamella

Stayed 1 night in Jan 2024
Response from CS Team on 4 Feb 2024
Thank you for sharing your review. We truly appreciate your feedback and want to thank you for being our guest.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Low key. Quiet. Friendly, no issues. Great deal.
Stayed 1 night in Jan 2024
Response from CS team on 4 Feb 2024
Thank you for sharing your review. We truly appreciate your feedback and want to thank you for being our guest.

10/10 Excellent

Rick

Stayed 1 night in Jan 2024
Response from CS team on 21 Mar 2024
Thank you for sharing your review.

8/10 Good

Danielle, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing missing was a Jacuzzi in the pool area would’ve been nice.
Stayed 1 night in Jan 2024
Response from CS team on 26 Jan 2024
Thank you for sharing your review.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean accommodations
Stayed 1 night in Jan 2024
Response from CS team on 24 Jan 2024
Thank you for sharing your review, we truly appreciate your feedback.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
The room was very clean, breakfast was yummy, and check-in/check-out was a breeze. Will def stay again.
Stayed 1 night in Jan 2024
Response from CS team on 23 Jan 2024
Thank you for sharing your review, Amy. We truly appreciate your feedback!

10/10 Excellent

Dawn

Stayed 3 nights in Jan 2024
Response from CS team on 8 Feb 2024
Thank you for sharing your review. We appreciate your feedback.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly clean. Modern rooms. Great amenities.
Stayed 1 night in Jan 2024
Response from CS team on 18 Jan 2024
Thank you for sharing your review, we appreciate your feedback.