Exterior

Reviews of Hampton Inn Greenwood

2.5 out of 5
Hampton Inn Greenwood
1624 Bypass 72 Ne, Greenwood, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 389 reviews" "
Rating 8 - Good. 114 out of 389 reviews" "
Rating 6 - Okay. 28 out of 389 reviews" "
Rating 4 - Poor. 17 out of 389 reviews" "
Rating 2 - Terrible. 18 out of 389 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in May 2024
Response from Emilie on 19 May 2024
Thank you for choosing to stay with us at The Hampton Inn Greenwood! We are delighted with your positive review and look forward to your next stay with us.

8/10 Good

Nathaniel, Belmont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They lost WiFi the first night and never got it back.
Stayed 2 nights in May 2024
Response from Emilie on 6 May 2024
Thank you for choosing to stay with us at The Hampton Inn Greenwood. Please accept my sincerest apologies for the Wi-Fi disconnecting due to the storm that came through. We are not known for having this issue and understand how frustrating it was for our guest's. I didn't notice a Hilton Honors Membership on your reservation. Would you happen to be a member?

4/10 Poor

LISA

Travelled with partner
We stayed for 4 days. They told us they do not clean the room every day, they clean it every other day and the entire time we were there they never cleaned our room and twice I had to ask the front desk for clean linens. Did not look like there was much security at the front desk, anyone could’ve walked in at any time. And the so-called breakfast not a variety.
Stayed 4 nights in Apr 2024
Response from Emilie on 29 Apr 2024
As our guests are our utmost priority, I am saddened to hear that your experience with us was not satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. I sincerely apologize for the lack of room cleaning. It is correct that we do stayover service every other day, starting on the third day of your stay, but I am saddened to hear that you did not receive service. I will be happy to look into how this mishap happened, and make sure it doesn't happen again. In the evening hours and throughout the night, we have our front desk staff available for the hotel. Regarding the breakfast, I would be happy to hear more about your dissatisfaction with the offerings at your convenience. We thank you for choosing to stay with us and hope to see you again in the future.

4/10 Poor

Karl

Travelled with partner
Liked: Property conditions & facilities
We were there for 2 nights. The tv did not work correctly, we learned there was no room cleaning the 2nd day we were there so came back to unmade bed and all of the dirty towels in the bathroom. Had to call for clean towels. Fire alarm went off at 5am so that was not pleasant which was a false alarm. We never have had an issue like this with other hotels.
Stayed 2 nights in Apr 2024
Response from Emilie on 29 Apr 2024
As our guests are our utmost priority, I am saddened to hear that your experience with us was unsatisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Please accept my sincerest apologies for the tv not working properly and the lack of cleaning service for your room. I have made our maintenance department aware of the issue so as to have it fixed quickly. Each guest room is cleaned for stay over service every other day, starting on the third day, although we are happy to do daily cleaning upon request! As upon check in, the front desk usually states this, I get the impression you weren't made aware. For this I deeply apologize. I will agree with you in the fact that the fire alarm going off is not an everyday occurrence for us. I want to thank you for making me aware and also for choosing to stay with us. We hope to see you again!

8/10 Good

McCall

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Emilie on 16 Apr 2024
Thank you for choosing to stay with us here at The Hampton Inn Greenwood! We are delighted with your positive score and hope to see you again in the future!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
If ever in Greenwood again we’d stay here again.
Stayed 2 nights in Mar 2024
Response from Emilie on 11 Mar 2024
Thank you for choosing to stay at The Hampton Inn Greenwood! We are delighted to hear that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Jordan

Stayed 2 nights in Jan 2024
Response from Emilie on 11 Jan 2024
Thank you for choosing to stay with us at The Hampton Inn Greenwood. We are delighted to hear that your stay was satisfactory. Our staff will be happy to hear that. Please come and see us again!

10/10 Excellent

gregg

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Emilie on 31 Dec 2023
Thank you for choosing to stay with us at The Hampton Inn of Greenwood! Hearing your feedback is how we continue to improve! Our staff will be delighted with your 5-star review. We look forward to seeing you again in the future.

10/10 Excellent

Karon

Stayed 2 nights in Dec 2023
Response from Emilie on 31 Dec 2023
Thank you for choosing to stay with us here at The Hampton Inn of Greenwood! We are delighted with the high rating you chose to give us. We hope you will choose to stay with us again during your next travels to SC.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will go back
Stayed 3 nights in Nov 2023
Response from Emilie on 5 Dec 2023
As our guests are our utmost priority, I am delighted to hear that your experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Our team works diligently each day to provide each guest with a satisfactory stay as well as a clean room! Thank you for choosing to stay with us! We look forward to seeing you again in the future.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emilie on 5 Dec 2023
Thank you for choosing to stay with us at The Hampton Inn Greenwood. Your review helps us to see areas where we need to grow and commend our staff on great service. Our team works diligently each day to provide each guest with a satisfactory stay as well as a clean room! We look forward to seeing you again in the future.

10/10 Excellent

Michele

Stayed 5 nights in Nov 2023
Response from Emilie on 12 Nov 2023
As our guests are our utmost priority, I am delighted to hear that your experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Our team works diligently each day to provide each guest with a satisfactory stay as well as a clean room! Thank you for choosing to stay with us! We look forward to seeing you again in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emilie on 1 Nov 2023
As our guests are our utmost priority, I am delighted to hear that your experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Our team works diligently each day! We thank you for choosing to stay with us and look forward to seeing you again in the future.

10/10 Excellent

john, mt pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emilie on 26 Oct 2023
As our guests are our utmost priority, I am delighted to hear that your experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Thank you for choosing to stay with us. We look forward to seeing you again in the future!

4/10 Poor

Metra

Travelled with group
Disliked: Cleanliness, property conditions & facilities
While the facilities looked fine at first, within 10 minutes of our stay, we found two live roaches in our room. Hotel staff was accommodating / issues a refund for our stay (we went to another hotel in the area), though. The lobby area looked fine but had a slight smell and the individual rooms definitely needed upgrades. Our carpet had stains, the shower had shower mat stains that looked permanent, and the bathroom floors were a bit sticky. While these issues were noticeable, we were fine until we spotted two very large roaches in the room. Overall, the hotel would benefit from a few upgrades and pest control. However, props to the staff for being kind/understanding during it.
Response from Emilie on 1 Nov 2023
As our guests are our utmost priority, I am saddened to hear that your experience with us was not satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. I sincerely apologize for the pest issue you experienced. We have since had the hotel treated by pest control. We are working on improving the hotel daily and thank you for pointing out improvements needed. Thank you for recognizing our front desk team. We thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean but not stocked
Under staffed. No towels in the room or any toiletries. The TV service was down.
Stayed 1 night in Oct 2023
Response from Emilie on 10 Oct 2023
As our guests are our utmost priority, I am saddened to hear that your experience with us was not satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. I sincerely apologize for the tv channels not being up to par. We are working to resolve this issue as quickly as we can and have placed signage at the front desk to help bring awareness to each guest. Please also accept my apologies for the lack of bathroom essentials in your room. Our housekeeping department will be made aware of this, and it will not happen again. We appreciate you choosing to stay with us and hope to see you again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing
Stayed 2 nights in Sep 2023
Response from Emilie on 26 Sept 2023
As our guests are our utmost priority, I am delighted to hear that your experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. We are delighted to hear that your stay was relaxing! Thank you for choosing to stay with us and we look forward to seeing you again in the future!

10/10 Excellent

Matthew, Hiram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice well kept and maintained HAMPTON
Stayed 7 nights in Sep 2023
Response from Emilie on 24 Sept 2023
As our guests are our utmost priority, I am delighted to hear that your overall experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. I am delighted to hear that you felt our location is well kept and maintained as we work diligently daily to maintain guest satisfaction! We look forward to seeing you again in the future.

6/10 Okay

Felicia

Stayed 1 night in Sep 2023
Response from Emilie on 24 Sept 2023
Each of our guests, including yourself, give us an opportunity to improve guest experience and we accept all suggestions. I am saddened to hear that your recent stay with us was less than satisfactory. I would love to hear more about your stay at your convenience. Thank you for choosing to stay with us and we hope to see you again.

8/10 Good

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Emilie on 2 Sept 2023
As our guests are our utmost priority, I am delighted to hear that your overall stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Thank you for choosing to stay with us. We look forward to seeing you again in the future!

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Emilie on 2 Sept 2023
As our guests are our utmost priority, I am delighted to hear that your stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Thank you for choosing to stay with us! We look forward to seeing you again in the future.

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from Emilie on 14 Sept 2023
As our guests are our utmost priority, I am delighted to hear that your overall experience with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Thank you for choosing to stay with us. We look forward to seeing you again in the future!

2/10 Terrible

Kenneth

Stayed 1 night in Aug 2023
Response from Emilie on 3 Sept 2023
As our guests are our utmost priority, I am saddened by your rating of your experience. Your review helps us to see areas where we need to grow and commend our staff on great service. I would be happy to hear more about your stay at your convenience. We hope to see you again.

10/10 Excellent

Andry

Stayed 4 nights in Jul 2023
Response from Emilie on 25 Aug 2023
As our guests are our utmost priority, I am delighted to hear that your recent stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Our team works hard daily to deliver exceptional guest satisfaction. We look forward to seeing you again in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff good sized rooms
Stayed 2 nights in Jul 2023
Response from Emilie on 27 Jul 2023
As our guests are our utmost priority, I am delighted to hear that your recent stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Thank you for the wonderful comment about our staff and we are happy to hear that you enjoyed the size of the room! We look forward to seeing you again in the future!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Overnight stay for business. Very close to Lander University! Check-in gentlemen was extremely nice and welcoming! I was impressed right away. Room was clean. Grabbed quick breakfast from downstairs before we left and was good. They even provided us “on the road snacks” when we checked out. Recommend this for anyone! Only downside is our room was close to the road, and could hear traffic going by.
Stayed 1 night in Jul 2023
Response from Emilie on 27 Jul 2023
As our guests are our utmost priority, I am delighted to hear that your recent stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. It is great to hear that your room was clean, and you were able to enjoy our amenities! We will be happy to assign your reservation to a room that fits your needs away from the traffic. Thank you for choosing to stay with us and for giving us a wonderful review. We look forward to seeing you again in the future!

10/10 Excellent

LORI, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Emilie on 16 Jul 2023
As our guests are our utmost priority, I am delighted to hear that your recent stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. Thank you for choosing to stay with us. We look forward to seeing you again in the future!

8/10 Good

Ella, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The hotel was clean and the staff was friendly.
Stayed 2 nights in May 2023
Response from Emilie on 16 Jul 2023
As our guests are our utmost priority, I am delighted to hear that your recent stay with us was satisfactory. Your review helps us to see areas where we need to grow and commend our staff on great service. I am delighted to hear that you felt that our hotel was clean and our staff was friendly. Thank you for choosing to stay with us. We look forward to seeing you again in the future!

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Christine

Travelled with family
Quick stay in Greenwood
I think the hotel rate is high for the area. There was an issue at check-out but we didn't realize until we had left. The manager was able to correct. The bed was uncomfortable and breakfast was ok. Sits on the main road and could hear road noise.
Stayed 2 nights in Apr 2023

8/10 Good

Kimberly

Stayed 1 night in Apr 2023

10/10 Excellent

Rick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. Quiet. Thanks for being pet-friendly!
Stayed 1 night in Apr 2023

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Thomas

Stayed 1 night in Mar 2023

6/10 Okay

kevin

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Greenwood
The room was comfortable however, the carpet in the room had several dirty stains, which give the room, the appearance of not being clean
Stayed 2 nights in Mar 2023

4/10 Poor

Dennis

Travelled with family
Disliked: Cleanliness
I got double charged and when I called to get work out getting my money back the front desk clerk argued with me until I offered to send back statements to his boss. I reserved a king suite which was dirty when I arrived. It also did not have sheets, pillows, or blankets for the pull out bed. The next day the kitchen ran out of breakfast. This was not a good stay and Hilton has not honored the satisfaction guarantee that they advertise.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from SL on 7 Feb 2023
At Hampton by Hilton, we strive to deliver exceptional service and it seems as we were able to do so. Thank you for your review as this helps us to see areas where we need to grow and to commend our staff.

8/10 Good

Lynnaia

Stayed 2 nights in Jan 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from SL on 10 Jan 2023
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
around for the holidays!
Super great, had an issue with the heating in one room but had it switched with no issues! Definitely will stay again!
Stayed 3 nights in Dec 2022
Response from SL on 28 Dec 2022
At Hampton by Hilton, we strive to deliver exceptional service and it seems as if we have done so. Thank you for your review as this helps us to see areas where we need to grow and to also commend our staff.

4/10 Poor

Thomas

Stayed 2 nights in Nov 2022
Response from SL on 21 Nov 2022
At Hampton by Hilton, we strive to deliver exceptional service and it seems as if we have failed to do so. Thank you for your review as this helps us to see areas where we need to grow. We do hope that you will give us another chance when back in town.

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from SL on 12 Nov 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from SL on 10 Nov 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

8/10 Good

cape

Stayed 1 night in Oct 2022
Response from SL on 10 Nov 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

10/10 Excellent

allaire

Stayed 2 nights in Sep 2022

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
They were housing homeless people, some got into a fight, the police were called, the place was worn out and the bathroom wasn’t clean. I couldn’t wait to leave.
Stayed 2 nights in Sep 2022
Response from Gina Williams on 13 Sept 2022
On behalf of me and my entire staff, I want to apologize for the inconvenience that occurred during your recent stay with us. The guest in question was removed from the hotel. Please know that the issues you brought up have been addressed. We hope that you will give us a second chance to provide you with the excellent customer service that we are known for. Again, we sincerely apologize that your stay was less than satisfactory.

10/10 Excellent

Catherine, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Grab bars in bathroom for safety, even for room that was not specially noted as access
Stayed 2 nights in Aug 2022
Response from SL on 25 Oct 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

8/10 Good

Paola, Daphne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent!
Stayed 1 night in Aug 2022
Response from SL on 25 Oct 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

10/10 Excellent

Monica

Stayed 2 nights in Aug 2022
Response from SL on 10 Nov 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.

10/10 Excellent

Tibebe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is breakfast ended too early.
Stayed 2 nights in Jul 2022
Response from SL on 10 Nov 2022
As our guest our are upmost priority, I am glad to hear that your stay with us was exceptional. Thank you for your review as this helps us to see areas where we need to grow and commend our staff on great service. We do hope to see you in the near future.