Front of property

Reviews of Yu Zhu Wan Hotel

3.5 out of 5
Yu Zhu Wan Hotel
No. 67 Xieshan West Road, Huangpu District, Guangzhou

Reviews

6.8
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 4 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People and service is very nice .language sometimes becomes a problem. But there is nothing close by to do. You have to take metro or taxi to go around.
Stayed 7 nights in Apr 2019
Response from Sale department on 11 May 2019
Dear guests, thank you very much for your support and evaluation of Yuzhuwan Hotel, we will continue to work hard to create a more beautiful and comfortable environment. Yuzhuwan Hotel is only 30 meters away from Yuzhu Subway Station. Convenient transportation, we look forward to seeing you again!

4/10 Poor

Manuel, Deland fl

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
NO ONE SPEAK ENGLISH... Front desk will even make eye contact with you always in their phone and they don’t know anything that you ask them
Stayed 9 nights in Apr 2019
Response from Sale department on 9 May 2019
Thank you for coming to Yuzhu Bay Hotel in Guangzhou, and for your valuable comments on our hotel facilities. Your comments have been submitted to the relevant departments. At present, we are looking for a better solution. In short, with your support, we will continue to do every detail to prepare for your next arrival.

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2018
Response from Sale department on 30 Oct 2018
Dear customer, thank you for your comments and comments! Sorry for your unpleasant stay at Yuzhuwan. During the stay, if you are not satisfied with the hotel, you can directly tell our staff, we will solve your problem in the first time, look forward to staying again! I wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Yu Zhu Van Hotel in China
The hotel is very clean and comfortable problem no one speaks English . Very difficult if you need something to be done. There was 1 guy that understood very little so difficult to communicate. Also hotel far from Guangzhou town but very good underground trains in front of the hotel . Will definitely stay there again
Stayed 9 nights in Aug 2018
Response from Addison on 7 Sept 2018
Dear guests, thank you very much for your support and evaluation of Yuzhuwan Hotel, we will continue to work hard to create a more beautiful and comfortable environment. welcome next time!

6/10 Okay

Verified traveller

Disliked: Amenities
朝食の会場が狭く人が多すぎる
Stayed 1 night in Apr 2019
Response from Angie on 7 May 2019
I am sorry to have an unpleasant experience. Your opinion has been highly valued by us. We are looking for a better solution and look forward to your next visit!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
酒店在魚珠地鐵站旁,也算方便。但如果坐地鐵出市區,都要30分鐘車程。酒店附近沒有什麼可以買和食,酒店嘅設施尚算可以,早餐吃的食物還是一般的好。WiFi 時好時壞,但問題是如果你沒有本地手機號碼,上網便有問題
Stayed 3 nights in Apr 2019
Response from Angie on 7 May 2019
尊敬的顾客您好,感谢您的点评与意见!抱歉让您在鱼珠湾有了不愉快的入住体验。入住期间,对酒店有任何不满意的地方可直接告诉我们的工作人员,我们都会在第一时间解决您的问题,期待再次入住!祝生活愉快!

6/10 Okay

May fung

Liked: Room comfort
房間大,設備較舊,沒雪櫃,牀頭電制义電時有小火花,早上早餐加10元頗平宜有粥,麵,蛋,青菜,番薯及生果,離廣州市區約8-10地鉄站,所以去任何景店都有一段路程,但離魚珠地鉄站C出口十分近,只要3分鐘。
Stayed 2 nights in Sep 2018
Response from Sale department on 27 Sept 2018
Dear guests, thank you very much for your support and evaluation of Yuzhuwan Hotel, we will continue to work hard to create a more beautiful and comfortable environment. Yuzhuwan Hotel is only 30 meters away from Yuzhu Subway Station. Convenient transportation, we look forward to seeing you again!

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Addison on 30 May 2018
Dear guest, Thank you for choosing our hotel and giving a positive evaluation. We will continue to work hard to provide better service to all our guests. We look forward to your visit again. I wish you a smooth and happy life!