Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Budget means affordable, not borderline health hazard but apparently this company does not care. The property condition was shameful: filthy floors instantly discolored the bottom of our feet, human hair found throughout the kitchen, cobwebs at least 1 month old throughout the property, etc. The owner asked for proof via photos of this condution, can you imagine?! Luckily I have it. Their response time to communication is a joke, especially from Kristen. No, your company is not "obligated" to notify guests that reception is bad in the area (unless you have Telstra or Optus), but if you know, why wouldn't you share that info with guests prior to them traveling to town?! Someone needs to give these guys a serious re-education on how to operate a more customer service focused business because they're clueless. The owner claims that the lockbox codes are changed between guests but has no explanation as to why or whom attempted to collect the keys (with the correct code) & enter the rental at 11pm the night before our departure. How dangerous and disgraceful?! Words cannot describe how much our family will not recommend this business nor their rentals.