「Wir hatten ein Zimmer im Block B mit seitlichen Meerblick. Das Zimmer war sauber und gepflegt. (bis auf kleine Gebrauchsspuren). Waschmaschine funktionierte tadellos. Parkplätze gab es zu genüge. Security war sehr feundlich. Der Pool im Block A war sehr schön und sauber. 」
「Wir hatten ein Zimmer im Block B mit seitlichen Meerblick. Das Zimmer war sauber und gepflegt. (bis auf kleine Gebrauchsspuren). Waschmaschine funktionierte tadellos. Parkplätze gab es zu genüge. Security war sehr feundlich. Der Pool im Block A war sehr schön und sauber. 」
「I want to start with what I liked: The unit is very spacious and the AC works great. Beds are comfortable and showers and toilets work well. Everything was very clean. Some minor maintenance issues, but those can be overlooked. You are renting a home and not a hotel after all. The property has ocean access - not a real beach. But for walks on the beach, it was fine. We did that a lot. Local fishermen have boats in the water. That was fun to watch.
Some surprises:
1) I found the unit searching...
「I want to start with what I liked: The unit is very spacious and the AC works great. Beds are comfortable and showers and toilets work well. Everything was very clean. Some minor maintenance issues, but those can be overlooked. You are renting a home and not a hotel after all. The property has ocean access - not a real beach. But for walks on the beach, it was fine. We did that a lot. Local fishermen have boats in the water. That was fun to watch.
Some surprises:
1) I found the unit searching...
「The condo was not in great shape and smelled bad but we got air fresheners to hang up and it was better, but it had mold on the walls, otherwise it was a clean place had a nice balcony, and the pools were spectacular, including the waterpark for my grandson. But one shower had no hot water, it was run down and the smell was not good:( I would stay on the property again but not that condo due to the condition and check in was a pain , as you get your key from somewhere else down the road, it took...
「The condo was not in great shape and smelled bad but we got air fresheners to hang up and it was better, but it had mold on the walls, otherwise it was a clean place had a nice balcony, and the pools were spectacular, including the waterpark for my grandson. But one shower had no hot water, it was run down and the smell was not good:( I would stay on the property again but not that condo due to the condition and check in was a pain , as you get your key from somewhere else down the road, it took...
"We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia.
Communication:
It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems. In 2026, a lot of these tropical destinations we visited are supported with great communication tools such as in house APP or Whatsapp for instant replies. This hotel does not meet the usual standard. It feels requests are lost in translations.
Service:
We expected a 5 star service witht the money we paid, we were disappointment the first hour we checked in. It is more like family oriented resort minus the 5 star service. Especially during breakfast buffet, it was rather chaotic and waiting time is long.
Food:
Our room included breakfasts, but the quality kf food was yet another disappointment. Eggs are hard and tasteless, buffet lacked of variety, fruits are of limited choice too. At 9:30, they ran out of uoung coconuts one day. Thai green curry was with grilled chicken :( Room service portion was small
Kids Club:
We booked resorts with kids club so our kids can meet new friends and us parents can relax. Staff are so "relaxed" it felt they weren't communicated with the children."