When we first got to gulf Shores check in was very smooth. We had to pick our keys up from a different location at the property manager site. That was no problem at all. They were friendly. Upon arrival to the condo the outside lookEd nice. The area of G.Shores itself is perfect. It had several different locations nearby restaurants, shopping, a great little corner market, and activities. You do have to walk a little ways to get beach access but again, no problem. Those things mentioned there were great.
For the unit itself:
It was very unclean, the furniture was stained, the unit itself needed many repairs. I documented and took pictures. I followed up with the property management company and explained to them about the unit. Those issues were not going to deter us from our vacation. The property management company offered to give us the cleaning ladies number to call. We agreed. When we called the number that they gave us the cleaning lady proceeded to tell us that she no longer worked for Poole and Associates and she would not be able to help. So we decided to not worry about it and clean it ourselves what we could. I reached back out to Poole and Associates and informed them of what she said. I also explained to them that we were not going to let this deter us from our vacation. They said they would send maintenance out to the unit once we checked out. I said that was fine. All in all the location was great but the unit itself needs work. We still had a good vacation even though a pandemic had just been declared.