Covington H.J. Smith & Sons General Store and Museum Hotels

"Staff was above and beyond accommodating"

"The hotel is charming with lots of pretty places to sit and relax."

"Cute room excellent decor, good communication with host, however, I did not learn that the Ac wasn’t working until my arrival, but the host was quick to refund me, however, the weather had turned cool and the windows were open, so it was okay…. Until the next morning when temps dropped to 40’s and there was no heat either. I had to answer work emails from under blankets bowing on my cold finger to not go numb. But that was my choice to stay, again the host were willing to refund. But I was there and tired from long day of travel. The only other complaint would be the lovely soaking tub took and hour to fill with enough hot water. If you have a soaking tub you should have a big enough water heater to fill the tub. The tub was what I was truly looking forward to."

"Clean room very friendly staff"

"Rebuild the place"

"Spotless and odorless room with a bed that was very comfortable. I would gladly stay here again."

"EXCELLENT! One of the best hotel experiences I’ve ever had!!!"

"HORRIBLE! HORRIBLE! These are only a few of the issues: Room and entire floor smelled like a mix of urine and cigarette smoke which made my allergies even worse. Window shade would not roll up. Only had two working light bulbs in bathroom. The bathroom was filthy including floors, tub, shower head, hair dryer. The entire place just felt dirty. My husband stood up watching the very outdated TV—would not sit on couch and only got in the bed when he was about to fall asleep. Booked 2 nights but we checked out after 1st night and found MUCH better hotel for almost same price. People hanging out drinking beer and talking with front desk clerk when we checked out. The front desk lady was not willing to listen/resolve our situation when we checked out and we left extremely frustrated….I’m sure we’ll never be refunded for the 2nd night."

"Everything, from sticky furniture, to left over soap from last guest with hair on it, to light bulbs blown over sink area and they didn't fix it, they left it that way. They left an elderly man with a walker without light over the wash area.. I told them to move my father because he didn't need a trip and fall accident because he couldn't see in the dark area."