Haad Chao Phao Beach

Great family resort in perfect location. We stayed in the family room with 9mth old and 2.5yo, room was spacious and perfect for us given you could close off the kids room. Resort is a great size and caters well to everyone. Kids playroom was handy and the multiple pools were well used. Food at the resort was great, there are also plenty of options outside but we didnt need to use it much given the variety and quality of the food within the resort. Would definitely stay there again.

The things that stood out for me was the breakfast, breakfast staff and the sea view villa. The breakfast had a wide spread, with the option to order individual portions and fresh juice the highlight of a luxury resort. The sea view from my room was spectacular with the individual pool. What stood out was how panels were placed up with the intention for privacy. There were however areas which were lacking as well, their service. For eg. I arrived at 11am and their check in time was 3pm. There was strictly no compromise of checking in as I ended up checking in almost close to 3pm. I even emailed before arrival to schedule a massage session between 11am to 3pm, knowing that I might end up just waiting for them to get ready. They flatly tell me there wasn't any slot. They could have made arrangements to make it happen for me given that the request was made in advance. I don't even get an estimated time on when room is ready and was just left to wait. My check out was exactly the same. My flight was in the evening and my check out was strictly at 12pm. I made a request to check out at 1pm as I made an appointment with them on a facial at 1.30pm. However it was flatly rejected and they expected me to hang around from 12pm to 1.30pm just waiting. I'm not expecting them to accept all of my requests, but the way it was flatly rejected, without empathy for my situations in both situations, did not leave a good experience for me, even though there were things that stood out well.