Haad Yao Beach

平時去幾多旅行 好少經歷到咁不快 亦都第一次寫評價 有需要話俾將會消費者知道 14/4 check in front desk安排員工帶我同男友到房 行左段路 上層housekeeper嗌話未執好 問個員工點解 佢答「唔知」 仲叫我地周圍行10分鐘 大熱天時 拎住個大背包同袋喎⋯ 10分鐘之後返lobby 見到幾個員工傾偈 我問有冇其他房 話其他房要等更耐 唔專業 態度欠佳 基本既front desk,housekeeping既management同溝通都無 Manager出黎say sorry 我男友識泰文 知佢地講咩 從對話中講到我地吹佢地快d咁 入到房 wifi用唔到 有個插電位有問題 電視有雪花 engineerer黎整都係整唔到 房冇牙刷 打去話11:xx pm housekeep部門closed 早餐選擇唔多 味道一般 如果住呢度 一d都唔值 普通酒店都好過呢間好多 14/4 checked in A staff escorted my BF n me to room. We walked awhile, 1housekeeper had yelled: not yet finished the cleaning We asked the staff why this happened She said she don’t know, told us to walk inside hotel about 10mins But the whether was extremely hot, how we held the big backpack n bags to walk around I asked the staff back lobby to deal with it. After 10mins, We back lobby and saw staff they were chit chat. I tried to ask for another room but they said another room would be waited for longer time Not professional n helpful enough as the poor basic knowledge n communication Manager came out for apologise My bf knew some Thai so he understood what they were talking...like said we pushed them to do faster. Wifi cannot be used. 1 socket was out of usage TV screen quality was poor. Engineer came for fixing but cannot be fixed. We realised no tooth-brushes in the room Front seat said housekeeping department closed ,they Breakfast choices not much, taste so so this hotel room not that valuable.others in Samui, which were much more comfortable

VERY GOOD

The villa is very big. The staff is nice and kind, always eager to help. But I think this place needs some maintenance or maybe even renovation. During our stay, 2 of our bedroom's toilets were clogged and were never repaired since. The situation got even worse on the last night, the septic tank water reversely flooded onto our yard causing the stinky smell all over our yard and pool. The breakfast is another part that should get a 1 star. We stayed there for 5 straight nights, and every morning the breakfast menu never changed. Imagine you stay at a place where not too many restaurants and shops nearby and your only choice is the same menu same as yesterday and the day before yesterday which is quite pretty frustrating. Considering the price we paid for the 4 bedroom villa and could only get this kind of quality of service, we would try somewhere else next time.