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Reviews of Best Western Plus Chocolate Lake Hotel

2.5 out of 5
Best Western Plus Chocolate Lake Hotel
250 St. Margaret's Bay Rd, Halifax, NS

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1120 reviews" "
Rating 8 - Good. 337 out of 1120 reviews" "
Rating 6 - Okay. 104 out of 1120 reviews" "
Rating 4 - Poor. 46 out of 1120 reviews" "
Rating 2 - Terrible. 39 out of 1120 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Felt rushed at checkin and I was the only one there to checkin.
Stayed 1 night in Apr 2024
Response from Manpreet on 1 May 2024
Dear Paula,Thankyou for choosing our property for your stay.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Best Regards,Manpreet

8/10 Good

jordana

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were friendly and efficient, the breakfast was good. The room was fine, but the restroom had no dN the tub drain clogged bafly and the door was miss aligned had a big gap on top made the room stinky when favility used.
Stayed 5 nights in Apr 2024
Response from Manpreet on 1 May 2024
Dear Mary Little,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Moreover, the issue had been addressed to our maintance team.Sincerely,ManpreetGuest Services SupervisorBest Western Plus Chocolate Lake Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and dining area looking out the large windows to the lake is wonderful. Parking can be a bit of an issue when the lot becomes full
Stayed 2 nights in Apr 2024
Response from Manpreet on 1 May 2024
Dear Mary Little,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Sincerely,ManpreetGuest Services SupervisorBest Western Plus Chocolate Lake Hotel

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krishtina Tamang- Guest Services Supervisor on 1 May 2024
Thank you for taking time to leave a review. We really appreciate you feedback. We hope you will come back and see us again soon!

2/10 Terrible

sajanpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manpreet on 27 Apr 2024
Thankyou for staying with us recently.We appreciate your feedback. We apologised for any isssues that you encountered during your stay.We look forward to see you again.Best Regards,Manpreet

10/10 Excellent

Lauren

Travelled with partner
Liked: Amenities, property conditions & facilities
Great spot! Beautiful view, very clean.
Stayed 2 nights in Apr 2024
Response from Egilmar Costa - Guest Services Supervisor on 25 Apr 2024
Dear Lauren,Thank you for staying with us. We are looking forward to seeing you again.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Egilmar Costa - Guest Services Supervisor on 25 Apr 2024
Dear Vanessa,Thank you for staying with us. We are looking forward to seeing you again.

10/10 Excellent

Urbanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Egilmar Costa - Guest Services Supervisor on 23 Apr 2024
Dear Urbanpreet,Thank you for staying with us. We hope you will be back soon.

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and beautiful location !
Stayed 1 night in Apr 2024
Response from Anthony on 17 Apr 2024
Thank you for choosing our property for your recent visit.We appreciate your positive feedback. We look forward to see you again!Best Regards,

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that offers comfortable rooms at a reasonable rate. Breakfast buffet is very good with lots of options/choices. Staff is always friendly and helpful
Stayed 1 night in Apr 2024
Response from Egilmar Costa - Guest Services Supervisor on 16 Apr 2024
Dear Allan, Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

10/10 Excellent

Greg

Stayed 1 night in Apr 2024
Response from Egilmar Costa - Guest Services Supervisor on 2 May 2024
Dear Greg, Thank you for staying with us. We are looking forward to seeing you again.

6/10 Okay

Larissa

The pool is closed certain times throughout the week until 815pm for public swimming lessons. It would have been nice to know this ahead of time as I would have booked elsewhere. This is not ideal if planning to take little ones swimming. Very disappointing!
Stayed 1 night in Apr 2024
Response from Manpreet on 14 Apr 2024
Thankyou for choosing our property for your recent stay.We appreciate your feedback. We apologized for the inconvinience that you encountered during your stay. Our pool closed every Monday and wednesday from 4:00pm - 8:15 pm for local swimming lessons. I apologized that it was not mentioned to you during checkin time. It has been passed to all agents from now. We make sure that it will not happen again in future.Best Regards,Guest Services

2/10 Terrible

Sarah

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay if you have mobility issues, as you have to use the stairs no matter what level you're on. Hallways are so confusing. Dirty rag was in the corner of the doorway outside my door when I arrived and stayed there almost 12hours. Usually hotels have extra items incase you forgot something. I needed a feminine product, but they had none. I was a little disappointed.
Stayed 2 nights in Apr 2024
Response from Manpreet on 17 Apr 2024
Thank you for choosing our property for your stay.We appreciate your feedback. We apologised for any issue that ypu encountered during your stay. Unfortunately, we have very limited room with mobility access. But, all of our accessible room are in tower. So , guest does not need to use stairs. I am apologised that if accessible room was not mentioned to you during chckin time. We make sure that will do our best for your future reservation.We look forward to see you again.Best Regards,Guest services.

10/10 Excellent

Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024
Response from Egilmar Costa - Guest Services Supervisor on 12 Apr 2024
Dear Deanne,Thank you for staying with us.We are looking forward to seeing you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right now the city is in a rental crisis , after a incident in my apartment in the middle of the the night I arrived here with my dog and the staff were absolutely amazing ; knowing I was paying out of pocket for accommodations until I found a place they helped me find the best rates they also offered me a few meals in the restaurant, which is fantastic by the way , I couldn’t say greater things about this place , particularly Cullen the front of the house manager!
Stayed 2 nights in Apr 2024
Response from Anthony on 17 Apr 2024
Dear Christina, Thank you for staying with us and leaving a positive review. We are looking forward to seeing you again!

10/10 Excellent

Tamara Grace, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was small and chilly, but the rest of our stay was great
Stayed 4 nights in Mar 2024
Response from Manpreet on 7 Apr 2024
Thankyou for choosing our property for you stay.We appreciate your feedback. We hope to see you soon.Regards,ManpreetGuest Services.

4/10 Poor

Christina

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manpreet on 27 Apr 2024
Thankyou for staying with us recently.We appreciate your feedback.We apologised for any issues that you encountered during your stay. Please let us know more by calling at our property so we can help you more..We look forward to see you again.Best Regards,Manpreet

10/10 Excellent

JAMUNARANI

Free cafe in the lobby sitting and drinking with fire place was memorable
Stayed 5 nights in Mar 2024
Response from Manpreet on 31 Mar 2024
Thankyou so much for taking time to share your experience with us. We are so pleased that you enjoyed our coffee machine and fireplace.Thank you for your postive feedback. We look forward to welcome you again.Regards,ManpreetGuest Services.

8/10 Good

man

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet, a little far from airport
Stayed 1 night in Mar 2024
Response from Manpreet on 31 Mar 2024
Thankyou so much for taking time to share your experience with us.We appreciate your postive feedback. We look forward to welcome you again.Regards,ManpreetGuest Services.

4/10 Poor

Raven

Travelled with family, Business traveller
Liked: Staff & service, amenities
Rooms over the main lobby are terrible noisy from kitchen cooling systems etc…like vibrating walls.
Stayed 1 night in Mar 2024
Response from Manpreet on 30 Mar 2024
Thankyou for choosing our property for your stay.We appreciate your feedback and apologized for the issues. We will let this know to our maintenance team. We look forward to see you again.Regards,Guest Services

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay! Staff was friendly and very helpful! Hotel was only a 10min drive into Halifax and my view of the lake from the room was incredible!
Stayed 4 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thankyou for your feedback. We appreciate your words. Hope you will com again.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very comfortable
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thankyou for your feedback. We apprecaite your words. Hope you will come again

10/10 Excellent

Madison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and lots of parking options. They have free wifi and breakfasts. They also have a nice pool, workout room, and an arcade! Very nice spot and easy to locate!
Stayed 2 nights in Mar 2024
Response from Manpreet on 25 Mar 2024
Thank you for choosing our property for your stay.We appreciate your feedback and hope to see you again.Best Regards,ManpreetGuest Services.

10/10 Excellent

Kaitlyn

Stayed 1 night in Mar 2024
Response from Manpreet on 13 Apr 2024
Thankyou for choosing our property for your recent visit.We appreciate your positive feedback. We look forward to see you again.Best Regards,ManpreetGuest Services.

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities
Gym needs work
Stayed 4 nights in Mar 2024
Response from Krishtina, Guest Services Supervisor on 24 Mar 2024
Thank you for taking time to leave a review. We really appreciate you feedback, and it has been shared with our maintenance department. We hope you will come back and see us again soon!

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 19 Mar 2024
Dear Laurie,Thank you for staying with us and leaving a review. We hope you will be back soon.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 19 Mar 2024
Dear Tiffany,Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

10/10 Excellent

zachary

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 18 Mar 2024
Dear Zachary, Thank you for staying with us. We hope you will be back soon.

10/10 Excellent

Richard, Lunenburg

Travelled with partner
Perfect arrangements when bringing a pet. Wonderful breakfast.
Stayed 1 night in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 18 Mar 2024
Dear Richard,Thank you for staying with us. We are looking forward to seeing you again.

10/10 Excellent

Margaret, Pictou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, with great activities for the kids.
Stayed 2 nights in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 18 Mar 2024
Dear Margaret,Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

10/10 Excellent

Nandni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and cozy property
Stayed 1 night in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 18 Mar 2024
Dear Nandni,Thank you for staying with us. We hope you will be back soon.

4/10 Poor

Brett

Ac machine was really loud. Hallways very noisy
Stayed 1 night in Mar 2024
Response from Manpreet on 24 Mar 2024
Thank you for choosing our property for your stay.We apolozised for the issue.We will let our maintenance about this issue and will make sure next time, you would have wonderful stay.Regards,Guest Services.

8/10 Good

Theressa

Stayed 1 night in Mar 2024
Response from Manpreet on 7 Apr 2024
Thankyou for choosing our property your stay.We appreciate your feedback. We hope to see you again.Regards,ManpreetGuest Services.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable hotel with a great restaurant on site which has great food!
Stayed 1 night in Mar 2024
Response from Krishtina Tamang on 16 Mar 2024
Thank you so much for your positive review. We really appreciate it and we are delighted to know that you have enjoyed your stay. Hope to have an opportunity to welcome you back for another enjoyable stay!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krishtina Tamang- Guest Services Supervisor on 16 Mar 2024
Thank you so much for staying with us. We really appreciate your positive review. Hope to have the opportunity to welcome you again!

10/10 Excellent

Richard

Such a wonderful cosy spot!
Stayed 1 night in Mar 2024
Response from Krishtina Tamang- Guest Services Supervisor on 16 Mar 2024
Thank you so much for your positive review. We are very glad to know that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We loved out stay
Stayed 2 nights in Mar 2024
Response from Krishtina Tamang- Guest Services Supervisor on 16 Mar 2024
Thank you for taking time to leave a positive review. We are very glad to know that you have enjoyed your stay. Hope to have the opportunity to welcome you again!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thankyou for your feedback. We appreciate your words. Hope you will stay with us again

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but quiet place to stay.
Stayed 2 nights in Mar 2024
Response from Guest Services on 13 Mar 2024
We appreciate your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and until then, safe travels.

6/10 Okay

Tony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was nice not a bad hotel. Had an issue with rain leaking onto the floor of my room but that's it
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
We appreciate your feedback. I do apologize for the inconvenience you had. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and until then, safe travels.

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service
Overall I had a good experience. Staff were friendly, hot breakfast was great, room was clean. The room did have a bit of a scent but it’s expected with older hotels. The only negative remark is it was extremely noisy. There was kids up and down the hallway until midnight, and the walls felt paper thin. No fault of the hotel, just unfortunate.
Stayed 1 night in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 13 Mar 2024
Dear Jessica, We appreciate you visiting us and leaving a review. We apologize if your stay did not provide you with the finest experience possible. Although we constantly patrol the floors while groups are staying at our hotel to make sure they are not making noise, children can be difficult to work with. Thank you for your understanding, and we hope to see you again soon.

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 31 Mar 2024
Dear Nicole,Thank you for staying with us. We are looking forward to seeing you again.

8/10 Good

Avery

Stayed 1 night in Mar 2024
Response from Manpreet on 30 Mar 2024
Thankyou for choosing our property for your stay.We appreciate your feedback and apologized for the any inconvinience.We look forward to see you again.Regards,Guest Services

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient and central to my work in Halifax. Beautiful property
Stayed 2 nights in Mar 2024
Response from Krishtina, Guest Services Supervisor on 7 Mar 2024
Thank you so much for your positive review. We really appreciate your feedback and hope to have an opportunity to welcome you back for another enjoyable stay!

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Clean property and hotel staff were very friendly. Fantastic breakfast option that changed every morning of our stay. The Lakeside bar & grill that is situated in the hotel was excellent. We enjoyed a great meal one evening. Kids really enjoyed the arcade on site.
Stayed 2 nights in Mar 2024
Response from Egilmar Costa - Guest Services Supervisor on 6 Mar 2024
Dear Alvin,Thank you for staying with us and leaving a review. We are glad to read you comments. We hope you will be back soon.

10/10 Excellent

Imene

Stayed 1 night in Mar 2024
Response from Manpreet on 25 Mar 2024
Thankyou for choosing our property for your stay.We appreciated your feedback and hope to see you again.Best Regards,ManpreetGuest Services.

10/10 Excellent

Ashley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, great staff
Stayed 1 night in Feb 2024
Response from Egilmar Costa - Guest Services Supervisor on 6 Mar 2024
Thank you for staying with us and leaving a review. We love pets!We are looking forward to seeing you again.

10/10 Excellent

morag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms with lake view at the back. So quiet on this side. Road is busy so probably a bit noisy on the front side. Arrived early and was able to check in early which we appreciated
Stayed 1 night in Feb 2024
Response from Egilmar Costa - Guest Services Supervisor on 1 Mar 2024
Dear Morag,Thank you for staying with us and leaving a review. We are looking forward to seeing you again.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Egilmar Costa - Guest Services Supervisor on 1 Mar 2024
Dear Sheri, Thank you for staying with us. We hope you will be back soon.

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Egilmar Costa - Guest Services Supervisor on 1 Mar 2024
Dear Deepa,Thank you for staying with us. We are looking forward to seeing you again.