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Reviews of Grotto Bay Beach Resort

4 out of 5
Grotto Bay Beach Resort
11 Blue Hole Hill, Bailey's Bay, Hamilton Parish

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1008 reviews" "
Rating 8 - Good. 304 out of 1008 reviews" "
Rating 6 - Okay. 76 out of 1008 reviews" "
Rating 4 - Poor. 32 out of 1008 reviews" "
Rating 2 - Terrible. 19 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, beach pool….
Stayed 4 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was fantastic. Located close to airport—huge plus fly out in the am and be on beach for lunch. Food was delicious -catch of day was great! Some of the hotel was being refurbished .
Stayed 3 nights in May 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Amenities
We enjoyed it. Food could be better.
Stayed 4 nights in May 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property 4 times now and it is amazing . The location is great. 5 min walk to crystal caves and the swizzle inn . The hotel has its own private cave pool and the private beach is fabulous . The hotel restaurant has one of the best breakfast buffets. The staff is great and go above and beyond to be helpful. The even have a laundry on premises that you can use for 2$ detergent included . The bus stops right in front of the hotel and it's 2.90 per person one way to basically go anywhere on the island .
Stayed 4 nights in Feb 2024

10/10 Excellent

Mark P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Bermuda has a very good public bus system. we got passes from the Hotel and traveled very comfortably from the hotel to various attractions, later returning to the Bus Stops right in front of the hotel property. Food and staff were all fantastic.
Stayed 4 nights in May 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am completely satisfied with my stay. Staff was very helpful when needed. I will stay here next trip
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable staff and accommodating. Bedding was very comfortable. Hilly areas but staff will shuttle from check in to hotel room and to pool and beach areas. Beautiful landscape.
Stayed 3 nights in May 2024

10/10 Excellent

Granville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Klara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place right on the beach, very clean and everyone is very friendly and welcoming.
Stayed 4 nights in Apr 2024

10/10 Excellent

Holly

Stayed 5 nights in Apr 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Grotto Bay Resort
Stayed 5 nights in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax.
Stayed 5 nights in Apr 2024

8/10 Good

Bradford, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort. Most of the staff was friendly and helpful. Amazing wildlife and again foliage. Great weather
Stayed 5 nights in Apr 2024

6/10 Okay

harris

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The beach and the grounds are beautiful, but there needs to be more attention paid to cleaning and fixing things that are crumbling, cleaning windows and floors in the main house etc. The bedrooms are just ok. They are putting fortunes into new additions and seem to be somewhat overlooking the existing property. That said, the property has lovely views, charming chickens and chicks running about and 3 friendly cats. We did enjoy our stay and got plenty of exercise since the property is spread out and there are many steps.
Stayed 7 nights in Apr 2024

6/10 Okay

elham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus transportation, staff was very friendly and courteous, property is partially under construction which I was emailed about.
Stayed 4 nights in Apr 2024

8/10 Good

Leslie

Travelled with group
Room not great. Tissues and soap in short supply. People very nice little beach beautiful
Stayed 7 nights in Apr 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Rich michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 6 nights in Apr 2024

8/10 Good

Evens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, a little out of the way but on the bus line to Hamilton and St. Georges.
Stayed 6 nights in Apr 2024

8/10 Good

Riaz

Liked: Cleanliness, staff & service
It was located close to the airport and getting around was easy. The staff were very polite especially at the dining area. My only issue was that only one bar and one dining area was open because of construction happening.
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Stayed 4 nights in Mar 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service
I need to start with the property was under renovation. And cannot be blamed for some of the noise and the inconvenience because of this. However, even if the pool area it was no one there to help with Paul or get up umbrellas and no one came down to take drink orders. The current cafeteria/restaurant really is a big enclosed room with absolutely no warmth. The food was good but as everywhere on Bermuda expensive. I think once the renovations are done, and the place is fully staffed you’ll have a great time there
Stayed 7 nights in Mar 2024

10/10 Excellent

Carl N.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it except for the steps down to the beach. Getting old for that many steps
Stayed 7 nights in Mar 2024

10/10 Excellent

Dianne

Travelled with group
This is my third time to Grotto Bay and I still love it. There’s room to roam, so many attractions nearby, great rooms and service all with a gorgeous view on your veranda. Food is good at restaurant but The Swizzle Inn is a 5 minute walk with a great menu. I highly recommend Grotto Bay. The staff is amazing!
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!
Stayed 4 nights in Mar 2024

10/10 Excellent

Will

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff! Very welcoming.
Stayed 4 nights in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved overlooking the Bay from the room. Main building is under construction for the next month, but was not really any inconvenience.
Stayed 2 nights in Mar 2024

6/10 Okay

Hannah

Liked: Staff & service
My room had large particles of soot & debris coming out of the HVAC vent onto the countertop. I notified housekeeping and was told they came to clean it out, but it did not make much difference. Throughout my stay, I continued to wipe the counter down 2 to 3 trimes a say.
Stayed 7 nights in Feb 2024

8/10 Good

Joyce, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome and accommodating. Loved the location as it was convenient to public transportation routes. Only reason did not give 5 stars was because only 1 restaurant and bar were open during our stay due to renovation so had limited choices. Once renovation is complete I would rate 5 stars. I would stay here again.
Stayed 7 nights in Feb 2024

10/10 Excellent

Tariq

Stayed 4 nights in Mar 2024

6/10 Okay

Gustavo

Yes
Stayed 2 nights in Feb 2024

10/10 Excellent

Shaylene

Stayed 1 night in Feb 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Feb 2024

10/10 Excellent

James, W Bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Lavana

Stayed 6 nights in Feb 2024

8/10 Good

Heather Stacie

Liked: Cleanliness, staff & service, amenities
It was raining so we were not able to take advantage of all of the amenities but we enjoyed the ones we did do. Liked the location however they were doing construction so it was quite loud and the bathroom in the restaurant/ lobby/ bar area was closed so we had to go outside up a hill and upstairs which was not ideal just the cold rain.
Stayed 5 nights in Feb 2024

10/10 Excellent

Mica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place with great people!
Stayed 5 nights in Feb 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great staff
Stayed 3 nights in Feb 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexis Nichole

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Diane, acton

Stayed 3 nights in Feb 2024

8/10 Good

Paal

Liked: Cleanliness, staff & service

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special place with the caves and the view!
The location is amazing close to the airport. The caves were magical. To be able to have a massage in the cave was a once in a lifetime expierence. The rooms look dated. The hotel service staff member were gard to find around the pool. The hot tub wasn't really hot. The gym machine thatbis closed to the stairs Tony Little machine should be thrown away I literally almost broke my back. They need a rowing machine
Stayed 3 nights in Dec 2023

6/10 Okay

Georgia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

jessel

Stayed 3 nights in Dec 2023

6/10 Okay

Tanasha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room service was poor....The restaurants and food was excelente 👌. They have a gym which is great would be nice to have more entertainment
Stayed 1 night in Dec 2023